SD Users' Satisfaction Survey Awards,
2009 |
Findings of the SD USERS’ SATISFACTION SURVEY 2009 suggest
that today's customer is very sensitive price & quality wise. The
higher rating customer is extremely quality conscious still he wants good
value for money and thinks UPS to be an integral part of the computing
system while at the lower end too the myth “that customer is price
sensitive & it’s the price that matters for him” is gone. Today
the customer going in for lower rating online UPS is very curious to know
the quality of the product and the quality of service he will receive post
purchase. He is no more interested in sacrificing quality for price. The
survey shows that power protection equipment customers in India primarily
evaluate product reliability, maintenance and service capabilities while
selecting power protection equipment and hence companies with presence
(having a service center) nearer the installation are preferred, this is
more true in case of large installations.
In the SME segment, suppliers need to actively
anticipate the customer needs and offer pioneering solutions with assured
services. Manufacturers that leverage this opportunity to distinguish
themselves from other peers are likely to gain a strong competitive
advantage. Today most corporate are willing to pay a premium for a truly
reliable product rather than take the risk of suffering outrages by
compromising on quality.
Softdisk believes, though Power
continuity & Quality still are the key mantra for success of a UPS
System albeit it is the Energy saving capability of the equipment which
will turn the tide in its favor.
Energy saving is going to be huge factor in determining
the success of UPS equipment. "Manufacturers will need to be more
creative and proactive in identifying and grasping presently unexploited
opportunities in the field of energy saving. With all suppliers already
providing high value to their clients and competition being intense,
energy saving differentiation - although very difficult to achieve - will
be key to accessing new markets. With increasing value of space, there is
an increased focus amongst the new age customers to incorporate higher
wattage per cubic inch and demand high power factor for higher efficiency.
This is where the Indian manufacturers have lost the plot to the Chinese
& Taiwanese companies. With rack mounted version even the high end
UPSs are coming with small foot print.
New vendors who want to position themselves in the
Indian Power Conditioners and transient voltage surge suppressors markets
are taking the easy way out of R&D and now even the established once
need to enhance their capabilities by going the Chinese way. However it is
seen that reputation and previous experience strongly influence customers'
equipment purchasing decisions. This years survey clearly indicates that
trading their way out to win market is no longer yielding success as Rupee
went weak against the US$.
Softdisk has always been trying its level best to
educate the end-users. We have always maintained that it is for the
manufacturers who have to identify the users’ need and provide with cost
effective, long term solutions to address them.
No wonders, our readers (the end-users) have positioned
us as Power Quality Consultants. Our mission is to forge partnerships
between Power Protection Equipment manufacturers and end users.
Softdisk sent over 14000 direct mailers. The
result of the survey are based on 8342 responses received to our elaborate
questionnaire. The questionnaire in poll format was made available at
www.sdawards.in. Efforts were not limited here. Our executives visited
over 227 installations across various locations through out India, and
also over 600 installations were touched thru tele-calling. |
A chart depicting
the SD Rating
vis-à-vis percentage of satisfaction is given below :
|
Rating |
Percentage of User Satisfaction |
A+++ |
95% & Above. |
A++ |
90% to 94.99% |
A+ |
85% to 89.99% |
A |
80% to 84.99% |
B+++ |
75% to 79.99% |
B++ |
70% to 74.99% |
B+ |
65% to 69.99% |
B |
60% to 64.99% |
C+++ |
55% to 59.99% |
C++ |
50% to 54.99% |
C+ |
45% to 49.99% |
C |
40% to 44.99% |
Not Rated |
Below 40%. |
This year the survey findings were analyzed more
analytically by firstly bifurcating Online & Offline/Inline UPS
manufacturers separately. Online UPS manufacturer were further classified
in to Dynamic & Static categories. Static UPSs were further bifurcated
into Three Phase and Single Phase products in to various kVA categories,
measured separately on Quality, After Sales Service, Pre Sales End User
Education, Technology advantage vis-à-vis Cost effectiveness which
Softdisk considers a must. The manufacturer must be able to identify the
need of the end user and feed them with requisite information that will
enable them to decide from the plethora of products available in the
market, to actually have a quality product at a good enough price.
The Offline/Inline UPS systems were not categorized at
this level. This limits by not allowing us to compare APC with say Emerson
or DB. However it is still the online parallel redundant dual conversion
technology which rules the roost when it comes to high-end mission
critical applications while dynamic UPSs with flywheel technology have
started gaining acceptance, but there presence is too low. However at
certain places Solar Energy solutions have gained some acceptance, but all
there are at a very nascent stage.
As usual we have updated the SD RATINGS, with 18 more
companies included while around 13 removed, which serves as a benchmark
for quality and price-worthiness. May this survey allows the end-users to
take correct decisions, which help their business in the long run.
As usual an effort by SOFTDISK to educate the masses. |
SD’s
Top 3 Users’ Satisfaction Survey Ratings for Dynamic UPS Systems
(With Flywheel technology). |
SNo. |
Name of the Company |
Brand Name |
Model Name |
Grade |
SatisfactionRating |
1 |
PCI LIMITED |
PILLER |
PILLER 55 |
A++ |
93% |
2 |
HI-REL ELECTRONICS PVT. LTD. |
HITEC |
HITEC |
A++ |
91% |
3 |
SOCOMEC UPS INDIA PVT. LTD. |
SOCOMEC |
DELPHYS VSS+ DC |
— |
— |
Best in Product Quality
PILLER 55, PCI
Best in After Sales Service
PILLER 55, PCI
Best in Technology Advantage vis-a-vis Cost Effectiveness
HITEC, HI-REL
|
As the above chart indicates PILLER 55 from PCI
Limited, New Dehi emerged as a clear winner, being rated the SD’s No. 1
Dynamic UPS in above 500 kVA ratings. They were adjudged best in Product
Quality, After Sales Service and Pre Sales End User Education with 93
percentage points and A++ Ratings.
Closely following them were HITEC brand of Rotary UPS
Systems marketed by Gandhi Nagar based Hi-Rel Electronics with 91
percentage points and A++ ratings. They were having the better ratio of
Technology Advantage vis-a-vis Cost Effectiveness in the SD USERS’
Satisfaction ratings survey for the year 2009.
The customers didn’t vote for Socomec’s DELPHYS VSS+
DC which also has a product in this category. May be not having positioned
& marketed their product properly is the reason for their dismal
display.
Further it is seen that overall percentage of votes in
this category has dropped significantly over the past year.
|
SD’s
Top 5 Users’ Satisfaction Survey Ratings for Online UPS Systems
above 100 kVA. (Three Phase). |
SNo. |
Name of the Company |
Brand Name |
Model Name |
Grade |
Satisfaction Rating
|
1 |
DB POWER
NUMERIC POWER SYSTEMS
PCI |
CHLORIDE
NUMERIC
PILLER |
80 NET & 90 NET
DIGITAL HPE 33 AROS |
A++ |
94% |
2 |
EMERSON NETWORK POWER
DELTA ENERGY SYSTEMS |
LIEBERT
DELTA |
LIEBERT NXe
NT SERIES |
A++ |
93% |
3 |
EATON POWER QUALITY
APC (SCHNIDER) |
POWERWARE
MGE UPS |
EATON 9390
GALAXY 5000 |
A++ |
92% |
4 |
HITA TECHNOLOGIES |
HITA |
ALP SERIES |
A++ |
91.5% |
5 |
POWERONE MICRO SYSTEMS |
POWERONE |
MEGA POWER II |
A++ |
91% |
Best in Product Quality
CHLORIDE 90 NET, DB
DIGITAL HPE 33, NUMERIC
AROS 3000, PCI
EATON 9390
Best in After Sales Service
NUMERIC
EMERSON
PCI
Best in Pre Sales End User Education
EMERSON
APC
Best in Technology Advantage vis-a-vis Cost Effectiveness
DB POWER |
As the above chart indicates DB Power, Numeric and PCI
emerged with top honors securing 94% satisfaction ratings. DB Numeric,
Eaton & PCI were adjudged best in product quality. Emerson which was
adjudged best in After Sales Service along with PCI & NUMERIC came a
close second with 93% satisfaction rating.
Delta which also earned A++ satisfaction rating with 93
percentage point were adjudged Best in Technology Advantage vis-a-vis Cost
Effectiveness, DB too scored on this front.
Eaton & APC were just 1 percentage point behind,
clinching the 3rd spot in the above 100 kVA ratings in the
3 Phase category. However APC MGE were adjudged best in Pre Sales End User
Education along with Emerson. Close on the heels was the Kolkatta based
Hita Technologies which narrowly missed the 3rd spot by 0.5% points,
having to satisfy itself with the 4th spot.
Powerone, Bangalore with over 35, 100 kVA plus
installations clinched the 5th spot in the above 100 kVA ratings in this
category.
|
SD’s Top 5
Users’ Satisfaction Survey Ratings for Online UPS Systems upto 100
kVA. (Three Phase). |
SNo. |
Name of the Company |
Brand Name |
Model Name |
Grade |
Satisfaction Rating
|
1 |
DB POWER
EATON POWER QUALITY
EMERSON NETWORK POWER
NUMERIC POWER SYSTEMS |
CHLORIDE
POWERWARE
LIEBERT
NUMERIC |
80 NET & 90 NET
EATON 9390
LIEBERT NX
DIGITAL HPE I 33 |
A++ |
93% |
2 |
DELTA ENERGY SYSTEMS |
DELTA |
NT SERIES |
A++ |
92.5% |
3 |
HITA TECHNOLOGY |
HITA |
ALP SERIES |
A++ |
92% |
4 |
POWERONE MICRO SYSTEMS |
POWERONE |
HT Series |
A++ |
91.5% |
5 |
UNILINE ENERGY SYSTEMS |
UNILINE |
GIGA POWER |
A++ |
91% |
As the above chart indicates DB Power, Emerson, Eaton
and Numeric emerged with top honors securing 93% satisfaction ratings.
There product CHLORIDE 80 NET & 90 NET, Numeric DIGITAL HPE I 33,
Eaton 9390 & Liebert NX were adjudged best in product quality while
Emerson & Numeric were adjudged best in After Sales Service.
Delta Energy Systems NT Series came a close second with
92.5 satisfaction ratings. Its NT series was adjudged best in Product
quality.
Close on the heels were the ALP Series from HITA
Technologies having a satisfaction rating of 92% and Product quality came
a close second with 93% satisfaction rating.
Powerone’s HT Series with a satisfaction rating of
91.5 was adjudged the fourth best, While Uniline grabbed the 5th spot with
a satisfaction rating of 91%. Eaton & Emerson were adjudged the best
in terms of End-User education. DB & Hita emerged as offering best
products in terms of technology Advantage vis-vis Cost Effectiveness.
|
SD’s
Top 5 Users’ Satisfaction Survey Ratings for Online UPS Systems
above 10 kVA. (Single Phase). |
SNo. |
Name of the Company |
Brand Name |
Model Name |
Grade |
SatisfactionRating |
1 |
NUMERIC POWER SYSTEMS
DB POWER
DELTA ENERGY SYSTEMS
EMERSON NETWORK POWER |
NUMERIC
DB UPS
DELTA
LIEBERT |
HPE SERIES
LN 3100 SERIES
J SERIES
LIEBERT 7400 S |
A++ |
94% |
2 |
UNILINE ENERGY SYSTEMS
POWERONE MICRO SYSTEMS
TECHSER POWER |
UNILINE
POWERONE
TECHSER |
UNILINECOMPOWERTECH UPS |
A++ |
93% |
3 |
ARVI SYSTEMS & CONTROLS
ASIA POWER COM
APC (SCHNIDER) |
GN SERIES
POWERCOM
APC SURT |
GN 301VGD 6000SURT-15KUXI |
A++ |
92% |
4 |
HITA TECHNOLOGY
MICROTEK INTERNATIONAL |
HITA
MICROTEK |
AHA SERIES
MAX POWER |
A++ |
91.5% |
5 |
TRITRONICS INDIA |
TRITRONICS |
TINY TRITON |
A++ |
91% |
As the above chart indicates Numeric, DB Power, Delta
and Emerson emerged with top honors securing 94% satisfaction ratings. HPE
Series from Numeric, TECH UPS from TECHSER, AHA SERIES from HITA, Powercom
VGD 6000 from Asia Powercom & Arvi’s GN Series were adjudged best in
terms of Power Quality.
Numeric, DB, Delta & Emerson topped the chart with
94% satisfaction level.
Uniline Energy Systems, Powerone Micro systems and
Techser Power Solutions with 93% satisfaction rating clinched the second
spot in the Users’ Satisfaction Survey, 2009. Numeric, Uniline along
with Emerson were adjudged best in After Sales Service.
APC which has best record in Pre Sales End User
Education & along with Asia Powercom and Arvi Controls & Systems
clinched the 3rd spot in this category with 92% satisfaction level. Close
on the heels was Kolkatta based Hita Technologies & Microtek
International, a Delhi based company which started making its presence
felt in the UPS Market which managed to clinch 91.5% satisfaction ratings
clinching the fourth spot.
Tiny Triton from Tritronics India with 91 %
satisfaction level clinched the 5th spot in this category.
|
SD’s Top 5
Users’ Satisfaction Survey Ratings for Online UPS Systems upto 10
kVA. (Single Phase). |
SNo. |
Name of the Company |
Brand Name |
Model Name |
Grade |
Satisfaction Rating
|
1 |
APC (SCHNIDER)
EMERSON NETWORK
NUMERIC POWER SYSTEMS
UNILINE ENERGY SYSTEMS |
APC
LIEBERT
NUMERIC
UNILINE |
SMART UPS RT
7500 S
HP SERIES
MAXI POWER |
A++ |
94% |
2 |
POWERONE MICRO SYSTEMS
TECHSER POWER
HITA TECHNOLOGIES |
POWERONE
TECHSER
HITA |
COMPOWER
TECH UPS
AHA SERIES |
A++ |
93% |
3 |
EATON POWER QUALITY
ASIA POWERCOM |
POWERWARE
POWERCOM |
E- SERIES
VGD 1000 |
A++ |
92% |
4 |
TRITRONICS INDIA
CONSUL CONSOLIDATED |
TRITRONICS
CONSUL |
TINY TRITRON
MEGALINE |
A++ |
91.5% |
5 |
HI-REL ELECTRONICS
NEXUS POWER SYSTEMS |
IT POWER
NEXUS |
IT SERIES
IB & EB SERIES |
A++ |
91% |
As the above chart indicates APC, Emerson, Numeric and
Uniline emerged with top honors securing 94% satis-faction ratings. HP
Series from Numeric, TECH UPS from TECHSER, AHA SERIES from HITA and SMART
UPS RT from APC were adjudged best in terms of Product Quality.
Powerone Micro Systems, Techser Power and Hita
Technologies with 93% satisfaction rating clinched the second spot in the
Users’ Satisfaction Survey, 2009.
Numeric, Uniline along with Nexus Power System was
adjudged best in providing After Sales Service.
Eaton Power Quality and ASIA Powercom clinched the 3rd
spot in this category with 92% satisfaction level. Close on the heels were
Tiny Triton from Tritronics India which managed to clinch 91.5%
satisfaction ratings clinching the fourth spot. Hirel & Nexus with 91
% satisfaction level clinched the 5th spot in this category.
|
SD’s Top 5
Users’ Satisfaction Survey Ratings for Offline UPS Systems. |
SNo. |
Name of the Company |
Brand Name |
Model Name |
Grade |
Satisfaction Rating
|
1 |
NUMERIC POWER SYSTEMS
APC (SCHNIDER)
WeP PERIPHERALS LTD |
NUMERIC
BACK UPS
WEP |
HP SERIES
APC BE500Y-IN
SUPER SERIES |
A++ |
94% |
2 |
ASIA POWERCOM |
POWERCOM |
IND 601 A |
A++ |
93% |
3 |
UNILINE ENERGY SYSTEMS |
UNILINE |
SMART POWER |
A++ |
92.5 |
4 |
MICROTEK INTERNATIONAL |
MICROTEK |
HERITAGE PLUS |
A++ |
92% |
5 |
NEXUS POWER SYSTEMS |
NEXUS |
NX SERIES |
A++ |
91% |
As the above chart indicates HP Series from Numeric,
APC’s Back UPS BE500Y-IN AND 500 VA SUPER from WeP Peripherals clinched
the top slot in the Over all rating with 94% satisfaction level, these
product were also adjudged having the Best product quality.
Next in line was ASIA POWERCOM clinching the 2nd spot
with 93% satisfaction level. They had the distinction of having been
judged Best in Technology Advantage vis-vis Cost-Effectiveness. However it
was Numeric, Uniline and Nexus which emerged as the best in terms of After
Sales Service.
Uniline bagged overall 3rd lot by clinching 92.5%
satisfaction level.
Microtek made mark in UPS this time with its Heritage
Plus Series clinching 92% satisfaction level to clinch the 4th spot. They
are also adjudged best in After Sales Service.
Nexus Power Systems having one of best service network
clinched the fifth spot with 91% satifaction level for their NX series.
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