SD Users' Satisfaction Survey Awards, 2010

Findings of the SD USERS’ SATISFACTION SURVEY 2010 suggest that today's customer is very sensitive price & quality wise. The higher rating customer is extremely quality conscious still he wants good value for money and thinks UPS to be an integral part of the computing system while at the lower end too the myth “that customer is price sensitive & it’s the price that matters for him” is gone. Today the customer going in for lower rating online UPS is very curious to know the quality of the product and the quality of service he will receive post purchase. He is no more interested in sacrificing quality for price. The survey shows that power protection equipment customers in India primarily evaluate product reliability, maintenance and service capabilities while selecting power protection equipment and hence companies with presence (having a service center) nearer the installation are preferred, this is more true in case of large installations.

In the SME segment, suppliers need to actively anticipate the customer needs and offer pioneering solutions with assured services. Manufacturers that leverage this opportunity to distinguish themselves from other peers are likely to gain a strong competitive advantage. Today most corporate are willing to pay a premium for a truly reliable product rather than take the risk of suffering outrages by compromising on quality.

Softdisk believes, though Power continuity & Quality still are the key mantra for success of a UPS System albeit it is the Energy saving capability of the equipment which will turn the tide in its favor.

Energy saving is going to be huge factor in determining the success of UPS equipment. "Manufacturers will need to be more creative and proactive in identifying and grasping presently unexploited opportunities in the field of energy saving. With all suppliers already providing high value to their clients and competition being intense, energy saving differentiation - although very difficult to achieve - will be key to accessing new markets. With increasing value of space, there is an increased focus amongst the new age customers to incorporate higher wattage per cubic inch and demand high power factor for higher efficiency. This is where the Indian manufacturers have lost the plot to the Chinese & Taiwanese companies. With rack mounted version even the high end UPSs are coming with small foot print.

New vendors who want to position themselves in the Indian Power Conditioners and transient voltage surge suppressors markets are taking the easy way out of R&D and now even the established once need to enhance their capabilities by going the Chinese way. However it is seen that reputation and previous experience strongly influence customers' equipment purchasing decisions. This years survey clearly indicates that trading their way out to win market is no longer yielding success as Rupee went weak against the US$.

Softdisk has always been trying its level best to educate the end-users. We have always maintained that it is for the manufacturers who have to identify the users’ need and provide with cost effective, long term solutions to address them.

No wonders, our readers (the end-users) have positioned us as Power Quality Consultants. Our mission is to forge partnerships between Power Protection Equipment manufacturers and end users.

Softdisk sent over 15000 direct mailers. The result of the survey are based on 7210 responses received to our elaborate questionnaire. The questionnaire in poll format was made available at www.sdawards.in Efforts were not limited here. Our executives visited over 342 installations across various locations through out India, and also over 500 installations were touched thru tele-calling.

A chart depicting the SD Rating vis-à-vis percentage of satisfaction is given below :

Rating

Percentage of User Satisfaction

A+++

95% & Above.

A++

90% to 94.99%

A+

85% to 89.99%

A

80% to 84.99%

B+++

75% to 79.99%

B++

70% to 74.99%

B+

65% to 69.99%

B

60% to 64.99%

C+++

55% to 59.99%

C++

50% to 54.99%

C+

45% to 49.99%

C

40% to 44.99%

Not Rated

Below 40%.

This year the survey findings were analyzed more analytically by firstly bifurcating Online & Offline/Inline UPS manufacturers separately. Online UPS manufacturer were further classified in to Dynamic & Static categories. Static UPSs were further bifurcated into Three Phase and Single Phase products in to various kVA categories, measured separately on Quality, After Sales Service, Pre Sales End User Education, Technology advantage vis-à-vis Cost effectiveness which Softdisk considers a must. The manufacturer must be able to identify the need of the end user and feed them with requisite information that will enable them to decide from the plethora of products available in the market, to actually have a quality product at a good enough price.

The Offline/Inline UPS systems were not categorized at this level. This limits by not allowing us to compare APC with say Emerson or DB. However it is still the online parallel redundant dual conversion technology which rules the roost when it comes to high-end mission critical applications while dynamic UPSs with flywheel technology have started gaining acceptance, but there presence is too low. However at certain places Solar Energy solutions have gained some acceptance, but all there are at a very nascent stage.

As usual we have updated the SD RATINGS, with 18 more companies included while around 13 removed which serves as a benchmark for quality and price-worthiness. May this survey allows the end-users to take correct decisions, which help their business in the long run.

As usual an effort by SOFTDISK to educate the masses.

SD’s Top 3 Users’ Satisfaction Survey Ratings for Dynamic UPS Systems
(With Flywheel technology).

SNo.

Name of the Company

Brand Name

Model Name

Grade

Satisfaction Rating

1

PCI LIMITED

PILLER

PILLER 55

A++

92%

2

HI-REL ELECTRONICS PVT. LTD.

HITEC

HITEC

3

SOCOMEC UPS INDIA PVT. LTD.

SOCOMEC

DELPHYS VSS+ DC

Best in Product Quality

PILLER 55, PCI

Best in After Sales Service

PILLER 55, PCI

As the above chart indicates PILLER 55 from PCI Limited, New Dehi emerged as a clear winner, being rated the SD’s No. 1 Dynamic UPS in above 500 kVA ratings. They were adjudged best in Product Quality, After Sales Service and Pre Sales End User Education with 92 percentage points and A++ Ratings.

Last years winner of Technology Advantage vis-à-vis cost effectiveness HITEC brand from HI-REL Electronics Pvt. Ltd. Gandhi Nagar, Gujarat, didn't receive any vote this time as a result the vote percentage can-not be calculated this time giving a sort of walk-over to Piller. Clearly Piller has a very strong hold on this section UPSs and there are no match to them.

The customers didn’t vote for Socomec’s DELPHYS VSS+ DC which also has a product in this category. May be not having positioned & marketed their product properly is the reason for their dismal display.

Further it is seen that overall percentage of votes in this category has dropped significantly over the past year.

SD’s Top 5 Users’ Satisfaction Survey Ratings for Online UPS Systems above 200 kVA. (Three Phase).

SNo.

Name of the Company

Brand Name

Model Name

Grade

Satisfaction

Rating

1

DB POWER
NUMERIC POWER SYSTEMS
PCI

CHLORIDE
NUMERIC
PILLER

80 NET & 90 NET
DIGITAL HPE 33
AROS

A++

94%

2

EMERSON NETWORK POWER

LIEBERT

LIEBERT NXe

A++

93%

3

EATON POWER QUALITY

POWERWARE

EATON 9390

A++

92%

4

APC (SCHNIDER)

MGE UPS

GALAXY 5000

A++

91.5%

5

POWERONE MICRO SYSTEMS

POWERONE

MEGA POWER II

A++

91%

Best in Product QualityCHLORIDE 90 NET, DB
DIGITAL HPE 33, NUMERIC

AROS 3000, PCI
EATON 9390

Best in After Sales ServiceNUMERIC
EMERSON

PCI

Best in Pre Sales End User Education
EMERSON

APC

Best in Technology Advantage vis-a-vis Cost Effectiveness
DB POWER

As the above chart indicates DB Power, Numeric and PCI emerged with top honors securing 94% satisfaction ratings. DB Numeric, Eaton & PCI were adjudged best in product quality. Emerson which was adjudged best in After Sales Service along with PCI & NUMERIC came a close second with 93% satisfaction rating.

DB which earned A++ satisfaction rating with 94 percentage point were adjudged Best in Technology Advantage vis-a-vis Cost Effectiveness,.

Eaton was just 1 percentage point behind, clinching the 3rd spot in the above 200 kVA ratings in the 3 Phase category. Close on the heels was the APC (SCHNIDER) which narrowly missed the 3rd spot by 0.5% points, having to satisfy itself with the 4th spot. However APC MGE were adjudged best in Pre Sales End User Education along with Emerson.

Powerone, Bangalore with over 35, 100 kVA plus installations clinched the 5th spot in the above 100 kVA ratings in this category.

SD’s Top 5 Users’ Satisfaction Survey Ratings for Online UPS Systems from 60 to 200 kVA. (Three Phase).

SNo.

Name of the Company

Brand Name

Model Name

Grade

Satisfaction Rating

1

DB POWER
EATON POWER QUALITY
EMERSON NETWORK POWER
NUMERIC POWER SYSTEMS

DB
POWER WARE
LIEBERT NUMERIC

SYNERGY series
EATON 9390
LIEBERT NX
DIGITAL HPE I 33

A++

93%

2

DELTA ENERGY SYSTEMS

DELTA

NT SERIES

A++

92.5%

3

HYKON INDIA PVT. LTD.

HYKON

AETT3 - AETT200

A++

92%

4

POWERONE MICRO SYSTEMS

POWERONE

HT Series

A++

91.5%

5

UNILINE ENERGY SYSTEMS

UNILINE

GIGA POWER

A++

91%

Best in Product Quality
SYNERGY Series, DB
EATON 9390, EATON
LIEBERT NX, EMERSON
DIGITAL HPE I 33, NUMERIC

Best in After Sales ServiceEmerson
Numeric

Best in Pre Sales End User Education
Emerson
Eaton

Best in Technology Advantage vis-a-vis Cost Effectiveness
DB Power
HITA

As the above chart indicates DB Power, Emerson, Eaton and Numeric emerged with top honors securing 93% satisfaction ratings. There product DB SYNERGY Series, Numeric DIGITAL HPE I 33, Eaton 9390 & Liebert NX were adjudged best in product quality while Emerson & Numeric were adjudged best in After Sales Service.

Delta Energy Systems NT Series came a close second with 92.5 satisfaction ratings.

Close on the heels were the AETT 3 — AETT 200 Series from Thrissur based Hykon India having a satisfaction rating of 92, the product along with DB’s Synergy range was adjudged best in product quality vis-à-vis cost effectiveness satisfaction rating.

Powerone’s HT Series with a satisfaction rating of 91.5 was adjudged the fourth best, While Uniline grabbed the 5th spot with a satisfaction rating of 91%.

Eaton & Emerson were adjudged the best in terms of End-User education.

SD’s Top 5 Users’ Satisfaction Survey Ratings for Online UPS Systems 20 to 60 kVA. (Single Phase).

SNo.

Name of the Company

Brand Name

Model Name

Grade

Satisfaction Rating

1

NUMERIC POWER SYSTEMS 
DB POWER
DELTA ENERGY SYSTEMS
EMERSON NETWORK POWER

NUMERIC
DB UPS
DELTA
LIEBERT

HPE SERIES
LN 3100 SERIES
J SERIES
LIEBERT 7400 S

A++

94%

2

UNILINE ENERGY SYSTEMS
POWERONE MICRO SYSTEMS
TECHSER POWER

UNILINE
POWERONE
TECHSER

UNILINE
COMPOWER
TECH UPS

A++

93%

3

ARVI SYSTEMS & CONTROLSASIA POWERCOMAPC (SCHNIDER)

EC SERIES
POWERCOM
APC SURT

EC 301
VGD 10K31
SURT-15KUXI

A++

92%

4

HYKON INDIA PVT. LTD.MICROTEK INTERNATIONAL

HYKON
MICROTEK

AETS5-AETS50
MAX POWER

A++

91.5%

5

TRITRONICS INDIA

TRITRONICS

TINY TRITON

A++

91%

Best in Product Quality
HPE Series NUMERIC
TECH UPS, TECHSER
AETS5 - AETS50, HYKON
POWERCOM VGD 6000 
ARVI EC Series

Best in After Sales Service
NUMERIC
EMERSON
UNILINE

Best in Pre Sales End User Education
APC 

Best in Technology 
Advantage vis-a-vis Cost Effectiveness


NUMERIC
POWERONE
UNILINE

As the above chart indicates Numeric, DB Power, Delta and Emerson emerged with top honors securing 94% satisfaction ratings. HPE Series from Numeric, TECH UPS from TECHSER, AETS 5 - AETS 50 from Hykon India, Powercom VGD10K31 from Asia Powercom & Arvi’s EC Series were adjudged best in terms of Power Quality.

Numeric, DB, Delta & Emerson topped the chart with 94% satisfaction level.

Uniline Energy Systems, Powerone Micro systems and Techser Power Solutions with 93% satisfaction rating clinched the second spot in the Users’ Satisfaction Survey, 2009. Numeric, Uniline along with Emerson were adjudged best in After Sales Service.

APC which has best record in Pre Sales End User Education & along with Asia Powercom and Arvi Controls & Systems clinched the 3rd spot in this category with 92% satisfaction level. Close on the heels was Kolkatta based Hita Technologies & Microtek International, a Delhi based company which started making its presence felt in the UPS Market which managed to clinch 91.5% satisfaction ratings clinching the fourth spot.

Tiny Triton from Tritronics India with 91 % satisfaction level clinched the 5th spot in this category.

SD’s Top 5 Users’ Satisfaction Survey Ratings for Online UPS Systems upto 20 kVA. (Single Phase).

SNo.

Name of the Company

Brand Name

Model Name

Grade

Satisfaction Rating

1

APC (SCHNIDER)
EMERSON NETWORK
NUMERIC POWER SYSTEMS 
UNILINE ENERGY SYSTEMS

APC
LIEBERT
NUMERIC
UNILINE

SMART UPS RT
7500 S
HP SERIES
MAXI POWER

A++

94%

2

POWERONE MICRO SYSTEMS 
TECHSER POWER
HITA TECHNOLOGIES

POWERONE
TECHSER
HITA

COMPOWER
TECH UPS
AHA SERIES

A++

93%

3

EATON POWER QUALITY
ASIA POWERCOM

POWERWAREPOWERCOM

E- SERIES
VGD 1000

A++

92%

4

TRITRONICS INDIA
CONSUL CONSOLIDATED

TRITRONICSCONSUL

TINY TRITRONMEGALINE

A++

91.5%

5

HI-REL ELECTRONICS
NEXUS POWER SYSTEMS

IT POWER
NEXUS

IT SERIES
IB & EB SERIES

A++

91%

Best in Product Quality
HP Series NUMERIC
TECH UPS, TECHSER
VGD 1000, POWERCOM
SMART UPS RT, APC

Best in After Sales 
Service
NUMERIC
UNILINE
NEXUS POWER
Best in End User 
Education
APC

Best in Technology 
Advantage vis-a-vis Cost Effectiveness

NUMERIC
POWERONE
UNILINE

As the above chart indicates APC, Emerson, Numeric and Uniline emerged with top honors securing 94% satisfaction ratings. HP Series from Numeric, TECH UPS from TECHSER, VGD SERIES from POWERCOM and SMART UPS RT from APC were adjudged best in terms of Product Quality.

Powerone Micro Systems, Techser Power and Hita Technologies with 93% satisfaction rating clinched the second spot in the Users’ Satisfaction Survey, 2009.

Numeric, Uniline along with Nexus Power System was adjudged best in providing After Sales Service.

Eaton Power Quality and ASIA Powercom clinched the 3rd spot in this category with 92% satisfaction level. Close on the heels were Tiny Triton from Tritronics India which managed to clinch 91.5% satisfaction ratings clinching the fourth spot. Hirel & Nexus with 91 % satisfaction level clinched the 5th spot in this category.

SD’s Top 5 Users’ Satisfaction Survey Ratings for Offline UPS Systems.

SNo.

Name of the Company

Brand Name

Model Name

Grade

Satisfaction

Rating

1

NUMERIC POWER SYSTEMS
APC (SCHNIDER)
WeP PERIPHERALS LTD

NUMERIC
BACK UPS
WEP

HP SERIES
APC BE500Y-IN
SUPER SERIES

A++

94%

2

ASIA POWERCOM

POWERCOM

AP Series

A++

93%

3

UNILINE ENERGY SYSTEMS

UNILINE

SMART POWER

A++

92.5

4

MICROTEK INTERNATIONAL

MICROTEK

HERITAGE PLUS

A++

92%

5

NEXUS POWER SYSTEMS

NEXUS

NX SERIES

A++

91%

Best in Product Quality
HP Series NUMERIC
APC BE500Y-IN
500 VA SUPER, WeP

Best in After Sales Service
NUMERIC
UNILINE
NEXUS
MICROTEK

Best in Technology 
Advantage vis-a-vis Cost Effectiveness

ASIA POWERCOM

As the above chart indicates HP Series from Numeric, APC’s Back UPS BE500Y-IN AND 500 VA SUPER from WeP Peripherals clinched the top slot in the Over all rating with 94% satisfaction level, these product were also adjudged having the Best product quality.

Next in line was ASIA POWERCOM clinching the 2nd spot with 93% satisfaction level. They had the distinction of having been judged Best in Technology Advantage vis-à-vis Cost-Effectiveness. However it was Numeric, Uniline and Nexus which emerged as the best in terms of After Sales Service.

Uniline bagged overall 3rd lot by clinching 92.5% satisfaction level.

Microtek made mark in UPS this time with its Heritage Plus Series clinching 92% satisfaction level to clinch the 4th spot. They are also adjudged best in After Sales Service.

Nexus Power Systems having one of best service network clinched the fifth spot with 91% satifaction level for their NX series.

SD Awards
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SD's UPS Awards 2023
Survey Highlights
How They Faired
SD's Power Electronic Industry Analysis,
Year Ending March 2023
SD's Top 10
Power Electronic Companies
SD's Top 10
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SD's Top 5
Online UPS Manufacturers
SD's Top 3
Line-Interactive UPS Manufacturers
SD's Top
Home UPS/CVT/Inverter Company
Special Awards
SD's UPS SURVEY
SD's UPS Users' Choice Awards 2023
Companies to Watch
SD Users' Satisfaction Rating
SD's SOLAR AWARDS
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SD's Top 5, Indian Rooftop Solutions Company of the year ending March 2022-2023
SD's Top 3, Indian Grid Sharing Solar Power Solution Provider of the year 2022-2023
SD's Top 5, Indian SPCU (Non String) Manufacturers of the year 2022-2023
SD's Top 3, Indian Off-Grid / Hybrid Solar Power Solution Provider of the year 2022-2023

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