SD Users' Satisfaction Survey Awards,
2010 |
Findings of the SD USERS’ SATISFACTION SURVEY 2010
suggest that today's customer is very sensitive price & quality wise.
The higher rating customer is extremely quality conscious still he wants
good value for money and thinks UPS to be an integral part of the
computing system while at the lower end too the myth “that customer is
price sensitive & it’s the price that matters for him” is gone.
Today the customer going in for lower rating online UPS is very curious to
know the quality of the product and the quality of service he will receive
post purchase. He is no more interested in sacrificing quality for price.
The survey shows that power protection equipment customers in India
primarily evaluate product reliability, maintenance and service
capabilities while selecting power protection equipment and hence
companies with presence (having a service center) nearer the installation
are preferred, this is more true in case of large installations.
In the SME segment, suppliers need to actively
anticipate the customer needs and offer pioneering solutions with assured
services. Manufacturers that leverage this opportunity to distinguish
themselves from other peers are likely to gain a strong competitive
advantage. Today most corporate are willing to pay a premium for a truly
reliable product rather than take the risk of suffering outrages by
compromising on quality.
Softdisk believes, though Power continuity &
Quality still are the key mantra for success of a UPS System albeit it is
the Energy saving capability of the equipment which will turn the tide in
its favor.
Energy saving is going to be huge factor in determining
the success of UPS equipment. "Manufacturers will need to be more
creative and proactive in identifying and grasping presently unexploited
opportunities in the field of energy saving. With all suppliers already
providing high value to their clients and competition being intense,
energy saving differentiation - although very difficult to achieve - will
be key to accessing new markets. With increasing value of space, there is
an increased focus amongst the new age customers to incorporate higher
wattage per cubic inch and demand high power factor for higher efficiency.
This is where the Indian manufacturers have lost the plot to the Chinese
& Taiwanese companies. With rack mounted version even the high end
UPSs are coming with small foot print.
New vendors who want to position themselves in the
Indian Power Conditioners and transient voltage surge suppressors markets
are taking the easy way out of R&D and now even the established once
need to enhance their capabilities by going the Chinese way. However it is
seen that reputation and previous experience strongly influence customers'
equipment purchasing decisions. This years survey clearly indicates that
trading their way out to win market is no longer yielding success as Rupee
went weak against the US$.
Softdisk has always been trying its level best to
educate the end-users. We have always maintained that it is for the
manufacturers who have to identify the users’ need and provide with cost
effective, long term solutions to address them.
No wonders, our readers (the end-users) have positioned
us as Power Quality Consultants. Our mission is to forge partnerships
between Power Protection Equipment manufacturers and end users.
Softdisk sent over 15000 direct mailers. The result of the survey are
based on 7210 responses received to our elaborate questionnaire. The
questionnaire in poll format was made available at www.sdawards.in Efforts
were not limited here. Our executives visited over 342 installations
across various locations through out India, and also over 500
installations were touched thru tele-calling. |
A chart
depicting the SD Rating vis-à-vis
percentage of satisfaction is given below :
|
Rating |
Percentage of
User Satisfaction |
A+++ |
95% & Above. |
A++ |
90% to 94.99% |
A+ |
85% to 89.99% |
A |
80% to 84.99% |
B+++ |
75% to 79.99% |
B++ |
70% to 74.99% |
B+ |
65% to 69.99% |
B |
60% to 64.99% |
C+++ |
55% to 59.99% |
C++ |
50% to 54.99% |
C+ |
45% to 49.99% |
C |
40% to 44.99% |
Not Rated |
Below 40%. |
This year the survey findings were analyzed more
analytically by firstly bifurcating Online & Offline/Inline UPS
manufacturers separately. Online UPS manufacturer were further classified
in to Dynamic & Static categories. Static UPSs were further bifurcated
into Three Phase and Single Phase products in to various kVA categories,
measured separately on Quality, After Sales Service, Pre Sales End User
Education, Technology advantage vis-à-vis Cost effectiveness which
Softdisk considers a must. The manufacturer must be able to identify the
need of the end user and feed them with requisite information that will
enable them to decide from the plethora of products available in the
market, to actually have a quality product at a good enough price.
The Offline/Inline UPS systems were not categorized at
this level. This limits by not allowing us to compare APC with say Emerson
or DB. However it is still the online parallel redundant dual conversion
technology which rules the roost when it comes to high-end mission
critical applications while dynamic UPSs with flywheel technology have
started gaining acceptance, but there presence is too low. However at
certain places Solar Energy solutions have gained some acceptance, but all
there are at a very nascent stage.
As usual we have updated the SD RATINGS, with 18
more companies included while around 13 removed which serves as a
benchmark for quality and price-worthiness. May this survey allows the
end-users to take correct decisions, which help their business in the long
run.
As usual an effort by SOFTDISK to educate the masses. |
SD’s Top 3
Users’ Satisfaction Survey Ratings for Dynamic UPS Systems
(With Flywheel technology). |
SNo. |
Name of the Company |
Brand Name |
Model Name |
Grade |
Satisfaction Rating |
1 |
PCI LIMITED |
PILLER |
PILLER 55 |
A++ |
92% |
2 |
HI-REL ELECTRONICS PVT. LTD. |
HITEC |
HITEC |
— |
— |
3 |
SOCOMEC UPS INDIA PVT. LTD. |
SOCOMEC |
DELPHYS VSS+ DC |
— |
— |
Best in Product
Quality
PILLER
55, PCI
Best in After Sales Service
PILLER
55, PCI |
As the above chart indicates PILLER 55 from PCI
Limited, New Dehi emerged as a clear winner, being rated the SD’s No. 1
Dynamic UPS in above 500 kVA ratings. They were adjudged best in Product
Quality, After Sales Service and Pre Sales End User Education with 92
percentage points and A++ Ratings.
Last years winner of Technology Advantage vis-à-vis
cost effectiveness HITEC brand from HI-REL Electronics Pvt. Ltd. Gandhi
Nagar, Gujarat, didn't receive any vote this time as a result the vote
percentage can-not be calculated this time giving a sort of walk-over to
Piller. Clearly Piller has a very strong hold on this section UPSs and
there are no match to them.
The customers didn’t vote for Socomec’s DELPHYS VSS+
DC which also has a product in this category. May be not having positioned
& marketed their product properly is the reason for their dismal
display.
Further it is seen that overall percentage of votes in
this category has dropped significantly over the past year.
|
SD’s Top 5 Users’
Satisfaction Survey Ratings for Online UPS Systems above 200 kVA.
(Three Phase). |
SNo. |
Name of the Company |
Brand Name |
Model Name |
Grade |
Satisfaction
Rating |
1 |
DB POWER
NUMERIC POWER SYSTEMS
PCI |
CHLORIDE
NUMERIC
PILLER |
80 NET & 90 NET
DIGITAL HPE 33
AROS |
A++ |
94% |
2 |
EMERSON NETWORK POWER |
LIEBERT |
LIEBERT NXe |
A++ |
93% |
3 |
EATON POWER QUALITY |
POWERWARE |
EATON 9390 |
A++ |
92% |
4 |
APC (SCHNIDER) |
MGE UPS |
GALAXY 5000 |
A++ |
91.5% |
5 |
POWERONE MICRO SYSTEMS |
POWERONE |
MEGA POWER II |
A++ |
91% |
As the above chart indicates DB Power, Numeric and PCI
emerged with top honors securing 94% satisfaction ratings. DB Numeric,
Eaton & PCI were adjudged best in product quality. Emerson which was
adjudged best in After Sales Service along with PCI & NUMERIC came a
close second with 93% satisfaction rating.
DB which earned A++ satisfaction rating with 94
percentage point were adjudged Best in Technology Advantage vis-a-vis Cost
Effectiveness,.
Eaton was just 1 percentage point behind, clinching the
3rd spot in the above 200 kVA ratings in the 3 Phase category. Close on
the heels was the APC (SCHNIDER) which narrowly missed the 3rd spot by
0.5% points, having to satisfy itself with the 4th spot. However APC MGE
were adjudged best in Pre Sales End User Education along with Emerson.
Powerone, Bangalore with over 35, 100 kVA plus
installations clinched the 5th spot in the above 100 kVA ratings in this
category.
|
SD’s Top 5 Users’
Satisfaction Survey Ratings for Online UPS Systems from 60 to 200
kVA. (Three Phase). |
SNo. |
Name of the Company |
Brand Name |
Model Name |
Grade |
Satisfaction Rating
|
1 |
DB POWER
EATON POWER QUALITY
EMERSON NETWORK POWER
NUMERIC POWER SYSTEMS |
DB
POWER WARE
LIEBERT NUMERIC |
SYNERGY series
EATON 9390
LIEBERT NX
DIGITAL HPE I 33 |
A++ |
93% |
2 |
DELTA ENERGY SYSTEMS |
DELTA |
NT SERIES |
A++ |
92.5% |
3 |
HYKON INDIA PVT. LTD. |
HYKON |
AETT3 - AETT200 |
A++ |
92% |
4 |
POWERONE MICRO SYSTEMS |
POWERONE |
HT Series |
A++ |
91.5% |
5 |
UNILINE ENERGY SYSTEMS |
UNILINE |
GIGA POWER |
A++ |
91% |
As the above chart indicates DB Power, Emerson, Eaton
and Numeric emerged with top honors securing 93% satisfaction ratings.
There product DB SYNERGY Series, Numeric DIGITAL HPE I 33, Eaton 9390
& Liebert NX were adjudged best in product quality while Emerson &
Numeric were adjudged best in After Sales Service.
Delta Energy Systems NT Series came a close second with
92.5 satisfaction ratings.
Close on the heels were the AETT 3 — AETT 200 Series
from Thrissur based Hykon India having a satisfaction rating of 92, the
product along with DB’s Synergy range was adjudged best in product
quality vis-à-vis cost effectiveness satisfaction rating.
Powerone’s HT Series with a satisfaction rating of
91.5 was adjudged the fourth best, While Uniline grabbed the 5th spot with
a satisfaction rating of 91%.
Eaton & Emerson were adjudged the best in terms of
End-User education.
|
SD’s Top 5 Users’
Satisfaction Survey Ratings for Online UPS Systems 20 to 60 kVA.
(Single Phase). |
SNo. |
Name of the Company |
Brand Name |
Model Name |
Grade |
Satisfaction Rating |
1 |
NUMERIC POWER SYSTEMS
DB POWER
DELTA ENERGY SYSTEMS
EMERSON NETWORK POWER |
NUMERIC
DB UPS
DELTA
LIEBERT |
HPE SERIES
LN 3100 SERIES
J SERIES
LIEBERT 7400 S |
A++ |
94% |
2 |
UNILINE ENERGY SYSTEMS
POWERONE MICRO SYSTEMS
TECHSER POWER |
UNILINE
POWERONE
TECHSER |
UNILINE
COMPOWER
TECH UPS |
A++ |
93% |
3 |
ARVI SYSTEMS & CONTROLSASIA
POWERCOMAPC (SCHNIDER) |
EC SERIES
POWERCOM
APC SURT |
EC 301
VGD 10K31
SURT-15KUXI |
A++ |
92% |
4 |
HYKON INDIA PVT. LTD.MICROTEK
INTERNATIONAL |
HYKON
MICROTEK |
AETS5-AETS50
MAX POWER |
A++ |
91.5% |
5 |
TRITRONICS INDIA |
TRITRONICS |
TINY TRITON |
A++ |
91% |
As the above chart indicates Numeric, DB Power, Delta
and Emerson emerged with top honors securing 94% satisfaction ratings. HPE
Series from Numeric, TECH UPS from TECHSER, AETS 5 - AETS 50 from Hykon
India, Powercom VGD10K31 from Asia Powercom & Arvi’s EC Series were
adjudged best in terms of Power Quality.
Numeric, DB, Delta & Emerson topped the chart with
94% satisfaction level.
Uniline Energy Systems, Powerone Micro systems and
Techser Power Solutions with 93% satisfaction rating clinched the second
spot in the Users’ Satisfaction Survey, 2009. Numeric, Uniline along
with Emerson were adjudged best in After Sales Service.
APC which has best record in Pre Sales End User
Education & along with Asia Powercom and Arvi Controls & Systems
clinched the 3rd spot in this category with 92% satisfaction level. Close
on the heels was Kolkatta based Hita Technologies & Microtek
International, a Delhi based company which started making its presence
felt in the UPS Market which managed to clinch 91.5% satisfaction ratings
clinching the fourth spot.
Tiny Triton from Tritronics India with 91 %
satisfaction level clinched the 5th spot in this category.
|
SD’s Top 5 Users’
Satisfaction Survey Ratings for Online UPS Systems upto 20 kVA.
(Single Phase). |
SNo. |
Name of the Company |
Brand Name |
Model Name |
Grade |
Satisfaction Rating
|
1 |
APC (SCHNIDER)
EMERSON NETWORK
NUMERIC POWER SYSTEMS
UNILINE ENERGY SYSTEMS |
APC
LIEBERT
NUMERIC
UNILINE |
SMART UPS RT
7500 S
HP SERIES
MAXI POWER |
A++ |
94% |
2 |
POWERONE MICRO SYSTEMS
TECHSER POWER
HITA TECHNOLOGIES |
POWERONE
TECHSER
HITA |
COMPOWER
TECH UPS
AHA SERIES |
A++ |
93% |
3 |
EATON POWER QUALITY
ASIA POWERCOM |
POWERWAREPOWERCOM |
E- SERIES
VGD 1000 |
A++ |
92% |
4 |
TRITRONICS INDIA
CONSUL CONSOLIDATED |
TRITRONICSCONSUL |
TINY TRITRONMEGALINE |
A++ |
91.5% |
5 |
HI-REL ELECTRONICS
NEXUS POWER SYSTEMS |
IT POWER
NEXUS |
IT SERIES
IB & EB SERIES |
A++ |
91% |
Best in Product
Quality
HP Series NUMERIC
TECH UPS, TECHSER
VGD 1000, POWERCOM
SMART UPS RT, APC
Best in After Sales
Service
NUMERIC
UNILINE
NEXUS POWER
Best in End User
Education
APC
Best in Technology
Advantage vis-a-vis Cost Effectiveness
NUMERIC
POWERONE
UNILINE |
As the above chart indicates APC, Emerson, Numeric and
Uniline emerged with top honors securing 94% satisfaction ratings. HP
Series from Numeric, TECH UPS from TECHSER, VGD SERIES from POWERCOM and
SMART UPS RT from APC were adjudged best in terms of Product Quality.
Powerone Micro Systems, Techser Power and Hita
Technologies with 93% satisfaction rating clinched the second spot in the
Users’ Satisfaction Survey, 2009.
Numeric, Uniline along with Nexus Power System was
adjudged best in providing After Sales Service.
Eaton Power Quality and ASIA Powercom clinched the 3rd
spot in this category with 92% satisfaction level. Close on the heels were
Tiny Triton from Tritronics India which managed to clinch 91.5%
satisfaction ratings clinching the fourth spot. Hirel & Nexus with 91
% satisfaction level clinched the 5th spot in this category.
|
SD’s Top 5 Users’
Satisfaction Survey Ratings for Offline UPS Systems. |
SNo. |
Name of the Company |
Brand Name |
Model Name |
Grade |
Satisfaction
Rating |
1 |
NUMERIC POWER SYSTEMS
APC (SCHNIDER)
WeP PERIPHERALS LTD |
NUMERIC
BACK UPS
WEP |
HP SERIES
APC BE500Y-IN
SUPER SERIES |
A++ |
94% |
2 |
ASIA POWERCOM |
POWERCOM |
AP Series |
A++ |
93% |
3 |
UNILINE ENERGY SYSTEMS |
UNILINE |
SMART POWER |
A++ |
92.5 |
4 |
MICROTEK INTERNATIONAL |
MICROTEK |
HERITAGE PLUS |
A++ |
92% |
5 |
NEXUS POWER SYSTEMS |
NEXUS |
NX SERIES |
A++ |
91% |
Best in Product
Quality
HP Series NUMERIC
APC BE500Y-IN
500 VA SUPER, WeP
Best in After Sales Service
NUMERIC
UNILINE
NEXUS
MICROTEK
Best in Technology
Advantage vis-a-vis Cost Effectiveness
ASIA POWERCOM |
As the above chart indicates HP Series from Numeric,
APC’s Back UPS BE500Y-IN AND 500 VA SUPER from WeP Peripherals clinched
the top slot in the Over all rating with 94% satisfaction level, these
product were also adjudged having the Best product quality.
Next in line was ASIA POWERCOM clinching the 2nd spot
with 93% satisfaction level. They had the distinction of having been
judged Best in Technology Advantage vis-à-vis Cost-Effectiveness. However
it was Numeric, Uniline and Nexus which emerged as the best in terms of
After Sales Service.
Uniline bagged overall 3rd lot by clinching 92.5%
satisfaction level.
Microtek made mark in UPS this time with its Heritage
Plus Series clinching 92% satisfaction level to clinch the 4th spot. They
are also adjudged best in After Sales Service.
Nexus Power Systems having one of best service network
clinched the fifth spot with 91% satifaction level for their NX series.
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