SD USERS' SATISFCATION SURVEY
AWARDS, 2019
SAMPLE SIZE OF 8,107 RESPONDENTS. |
Findings of the SD USERS' SATISFACTION SURVEY 2019 suggest that
today's customer is very price & quality concise. The higher rating
customer is extremely quality conscious still he wants good value for
money and thinks UPS to be an integral part of the computing system
while at the lower end too the myth "that customer is price sensitive &
it's the price that matters for him" is gone. Today the customer going
in for lower rating online UPS is very curious to know the quality of
the product and the quality of service he will receive post purchase. He
is no more interested in sacrificing quality for price. But the computer
vendors are more interested in pushing as far Desktops are concerned.
The survey shows that power protection equipment customers in India
primarily evaluate product reliability, maintenance and service
capabilities while selecting power protection equipment and hence
companies with presence (having a service center) nearer the
installation are preferred, this is more true in case of large
installations, this is also evident with more higher end UPSs are now
being sold by Indian UPS companies compared to earlier.
In the SME segment, suppliers need to actively anticipate the
customer needs and offer pioneering solutions with assured services.
Manufacturers that leverage this opportunity to distinguish themselves
from other peers are likely to gain a strong competitive advantage.
Today most corporate are willing to pay a premium for a truly reliable
product rather than take the risk of suffering outrages by compromising
on quality.
Softdisk believes, though Power continuity & Quality still are the
key mantra for success of a UPS System albeit it is the ability of the
company to customize its product to customers satisfaction which will
turn the tide in its favor.
Energy saving is going to be huge factor in determining the success
of UPS equipment. "Manufacturers will need to be more creative and
proactive in identifying and grasping presently unexploited
opportunities in the field of energy saving. With all suppliers already
providing high value to their clients and competition being intense,
energy saving differentiation - although very difficult to achieve -
will be key to accessing new markets. With increasing value of space,
there is an increased focus amongst the new age customers to incorporate
higher wattage per cubic inch and demand high power factor for higher
efficiency. This is where the Indian manufacturers had lost the plot to
the Chinese & Taiwanese companies. With rack mounted version even the
high end UPSs are coming with small foot print. However Indian companies
are fast catching up.
New vendors who want to position themselves in the Indian Power
Conditioners and transient voltage surge suppressors markets are taking
the easy way out of R&D and now even the established once need to
enhance their capabilities by going the Chinese way. This years survey
clearly indicates that trading their way out to win market is no longer
yielding success.
Softdisk has always been trying its level best to educate the
end-users. We have always maintained that it is for the manufacturers
who have to identify the users' need and provide with cost effective,
long term solutions to address them.
No wonders, our readers (the end-users) have positioned us as Power
Quality Consultants. Our mission is to forge partnerships between Power
Protection Equipment manufacturers and end users.
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This year the survey findings were analyzed more analytically by firstly
bifurcating Online & Line Interactive UPS manufacturers separately. UPSs
were further bifurcated into Three Phase and Single Phase products in to
various kVA categories, measured separately on Quality, After Sales
Service, Pre Sales End User Education, Technology advantage vis-a-vis
Cost effectiveness which Softdisk considers a must. The manufacturer
must be able to identify the need of the end user and feed them with
requisite information that will enable them to decide from the plethora
of products available in the market, to actually have a quality product
at a good enough price.
In the online UPS category it is still the online parallel redundant
dual conversion technology which rules the roost when it comes to
high-end mission critical applications. However at certain places Solar
Energy solutions have gained some acceptance, but all these are at a
very nascent stage. |
THIS IS FIRST OF
ITS KIND RATING OF SOLAR COMPANIES ANYWHERE IN THE WORLD
As usual we have updated the SD RATINGS, with stale companies earlier
in the list being removed and new companies included which serves as a
benchmark for quality and price-worthiness. May this survey allows the
end-users to take correct decisions, which help their business in the
long run.
As usual an effort by SOFTDISK to educate the masses. |
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Best in Product Quality
NUMERIC, LEGRAND KEOR HP
SWITCHING, AVO ONLINE
HYKON, GALAXY SERIES
CONSUL, FALCON SERIES
Best in After Sales Service
SWITCHING AVO
CONSUL NEOWATT
Best in Pre Sales End User Education
NUMERIC
Best in Technology
Advantage vis-a-vis Cost Effectiveness
HYKON
NEXUS
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As the above chart indicates Numeric UPS emerged with top honors securing
(95%) satisfaction ratings. Switching's AVO series (94%) along with
Consul's FALCON Series (93.5%) & Hykon's Series were adjudged best in
product quality.
Switching along with Consul were adjudged best in After Sales Service
came a close second & Third respectively in this years overall
satisfaction ratings.
Consul clinched the 3rd spot in the above 200 kVA ratings in the 3
Phase category securing (93.5%).
Close on the heels was the HYKON INDIA sharing the 4th Spot in terms
of percentage points securing (93%).
However Numeric were adjudged best in Pre Sales End User Education.
Hykon was also adjudged Best in Technology Advantage vis-a-vis Cost
Effectiveness along with Nexus.
ARVI & NEXUS both company secured 92% to clinch the 5th spot in
online UPS There UPSs are sturdy and cost effective.
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Best in Product Quality
NUMERIC, LEGRAND KEOR
HPE
CONSUL, FALCON SERIES
HYKON GALAXY SERIES
Best in After Sales Service
SWICHING AVO
CONSUL
Best in Pre Sales End User Education
NUMERIC
Best in Technology Advantage vis-a-vis Cost Effectiveness
POWERONE
HYKON
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As the above chart indicates Numeric UPS emerged with top honors securing
(94%)satisfaction ratings. Consul's Falcon Series came a close second
scoring top marks in product quality and after sales service. Third in
race were AVO series from Switching AVO & Hykon's Galaxy Series with
(92%) satisfaction levels.
KEOR, FALCON & Galaxy Series were adjudged best in product quality while
Switching AVO & Consul were adjudged best in After Sales Service.
Close on the heels were the Galaxy Series from Thrissur based Hykon
India having a satisfaction rating of (92%), the product along with
POWERONE Platinum PPT & PPM range was adjudged best in Product Quality
vis-a-vis cost Effectiveness Satisfaction Rating. PowerOne were rated
5th in SD Users' Satisfaction rating with (91%) points.
Next in the list BPE UPS from BPE with 91.5% satisfaction level clinched
the 4th spot in this category.
PowerOne Platinum PPT & PPM range was adjudged 5th in SD Users'
Satisfaction rating with 91% points.
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Best in Product Quality
NUMERIC UPS HPE 33
Series
TECH UPS, TECHSER
Best in After Sales Service
AVO
CONSUL
TECHSER
NEXUS
Best in Pre Sales End User Education
AVO
Best in Technology Advantage vis-a-vis Cost Effectiveness
POWERONE
UNILINE
AVO
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As the above chart indicates Numeric UPS, Techser Power, emerged with top
honors securing (94%) satisfaction ratings. Numeric HPE Series & TECH
UPS from Techser, were adjudged best in terms of Product Quality.
Uniline Energy Systems, & Powerone Micro systems with (93%) satisfaction
rating clinched the second spot in the Users' Satisfaction Survey, 2019.
AVO, along with Consul,Techser & Nexus were adjudged best in After Sales
Service.
Close on the heels was Kolkatta based Switching AVO Electro Power Ltd.
which managed to clinch (92%) satisfaction ratings clinched the third
spot.
AVO earned the distinction of being the Best in Pre Sales End User
Education. Consul Neowatt clinched the 4th spot in this category with
(91.5%) satisfaction level.
Bangalore based E & C with (91.5%) satisfaction level clinched the 5th
spot in this category. AVO along with Powerone & Uniline was adjudged
Best in Technology Advantage vis-a-vis Cost Effectiveness. |
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Best in Product Quality
NUMERIC UPS,
ONFINITI
TECH UPS, TECHSER
CYBER POWER
S Series EXL
Best in After Sales Service
NUMERIC UPS
AVO
CYBER POWER
Best in End User Education
CYBER POWER
Best in Technology Advantage vis-a-vis Cost Effectiveness
AVO
UNILINE
CYBER POWER
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As the above chart indicates Numeric, Switching AVO and CyberPower
emerged with top honors securing (94%) satisfaction ratings. Numeric
ONFINITI from Numeric, TECH UPS from TECHSER and S Series EXL from CYBER
POWER were adjudged best in terms of Product Quality.
PowerOne Micro Systems & Techser Power with (93%)satisfaction rating
clinched the 2nd spot in the Users' Satisfaction Survey, 2019.
Consul clinched the 3rd spot in this category with (92%) satisfaction
level.
Close on the heels were Accenta from Electronics & Controls Power
Systems Pvt. Ltd., managed to clinch (91.5%) satisfaction ratings
clinching the fourth spot ALONG WITH Uniline. BPE with (90%)
satisfaction level clinched the 5th spot in this category.
Numeric, AVO, along with Cyber power, was adjudged best in providing
After Sales Service.
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Best in Product Quality
NUMERIC, HP
Series
Best in After Sales Service
NUMERIC UPS
CYBER POWER
MICROTEK
Best in Technology Advantage vis-a-vis Cost Effectiveness
ELENT
NUMERIC UPS
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As the above chart indicates Numeric HP Series topped the chart with (94%)
satisfaction levels.
Cyber Power came a close second in the over all rating with (93%)
satisfaction level in this satisfaction rating.
Next in line was Elent bagging overall 3rd spot by clinching (92.5%)
satisfaction level.
Elent along with Numeric had the distinction of having been judged Best
in Technology Advantage vis-a-vis Cost-Effectiveness. However it was
Numeric, Cyber Power & Microtek which emerged as the best in terms of
After Sales Service.
Microtek made mark in UPS with its TUFFPOWERPRO Series clinching (92%)
satisfaction level to clinch the 4th spot. They are also adjudged best
in After Sales Service.
Hykon India Power Systems having one of best service network clinched
the fifth spot with 91% satisfaction level for their GREEN INLINE
series.
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Points related to End User Education
were not considered for charting but were used for over all satisfaction
rating calculation.
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SD's Best in class
technology with A++ Energy Efficient Rating for Arvi's AG PFC303
Online UPS |
Online UPS with SD's A++ rating has Active PFC. The AG PFC303 Soft
harmonics series Online UPS 10KVA - 200KVA. AG PFC303 Soft harmonics
series Online UPS is an innovative power solution from ARVI team,
indigenously designed and manufactured in its state-of-art manufacturing
facility in Bangalore. The Unity Input PF, makes it true Green Online
UPS with Active Input PFC with 0.99PF &<3%THDi. Fully DSP controlled
AG PFC303 incorporates Active PFC, by switching the IGBTs in the
convertor in full bridge mode so as to change the wave shape of the
current drawn from the mains. This is done by making sure that the
current waveform follows the sinusoidal mains input voltage in order to
improve Power Factor Correction. Using Active PFC convertor the true
power (Power actually utilised) and the apparent power (Power drawn from
utility) is the same irrespective of the type of load, unlike non Active
PFC UPS systems. DSP technology reduces the component count, improve
speed of real time monitoring and faster correction loops- improving
efficiency, higher quality of output power and fault-tolerant
protections. Multi-tasking like Predictive analytics, GSM interface,
SNMP, battery management etc are also made possible using DSP apart from
the hassle free up-gradation of technology and features.
AG PFC303 is a complete Power -conditioner & Power factor corrector,
Optimizes the product life & process uptime by 35% - 40%
Benefits of AG PFC303
Soft on the input source (DG set, transformer, switch gear, connected
wires etc); also reduces the losses and heat generated due to harmonics.
It reduces the running cost, prevent the overrating of switch gear,
wires etc., reduce the reflected harmonics back to the source, savings
in sizing of utility transformer and generator.
Active boost rectifier topology used in AG PFC303 includes :
IGBT converter IGBT inverter, Fully DSP controlled, Event log & SNMP,
Solar compatible, Galvanic isolation, Power-conditioner, Regenerative
load handling AG PFC senses the regenerative back feed voltage (Ac
voltage) and clamps the same using resistive load bank.
AG PFC303 reduces the factors contributing to the pre-mature
failure of electrical Gadgets and eventually the system failure is not
limited only to voltage fluctuations but also the poor quality of power.
Hence importance should not only be given for power availability but
also for quality power availability. Predictive self-Analysis: The
uptime is significantly enhanced using the intelligent DSP based
predictive Self Analysis built-in in the UPS using sensors. The UPS
periodically carries out Self Analysis of various parameters and
intimates alarm for preventive and corrective action well in advance and
facilities high uptime of machines and process. SNMP -Simple network
monitoring protocol: SNMP features facilities the user to carry-out
preventive action remotely without physically reaching the UPS.
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