SD Users' Satisfaction Survey Awards, 2014
Sample Size of 9529 responders

Findings of the SD USERS’ SATISFACTION SURVEY 2014 suggest that today's customer is very sensitive price & quality wise. The higher rating customer is extremely quality conscious still he wants good value for money and thinks UPS to be an integral part of the computing system while at the lower end too the myth “that customer is price sensitive & it’s the price that matters for him” is gone. Today the customer going in for lower rating online UPS is very curious to know the quality of the product and the quality of service he will receive post purchase. He is no more interested in sacrificing quality for price. The survey shows that power protection equipment customers in India primarily evaluate product reliability, maintenance and service capabilities while selecting power protection equipment and hence companies with presence (having a service center) nearer the installation are preferred, this is more true in case of large installations, this is also evident with more higher end UPSs are now being sold by Indian UPS companies compared to earlier.

In the SME segment, suppliers need to actively anticipate the customer needs and offer pioneering solutions with assured services. Manufacturers that leverage this opportunity to distinguish themselves from other peers are likely to gain a strong competitive advantage. Today most corporate are willing to pay a premium for a truly reliable product rather than take the risk of suffering outrages by compromising on quality.

Softdisk believes, though Power continuity & Quality still are the key mantra for success of a UPS System albeit it is the ability of the company to customize its product to customers satisfaction which will turn the tide in its favor.

A chart depicting the SD Rating
vis-à-vis percentage of satisfaction is given below :

Rating

Percentage of User Satisfaction

A+++

95% & Above.

A++

90% to 94.99%

A+

85% to 89.99%

A

80% to 84.99%

B+++

75% to 79.99%

B++

70% to 74.99%

B+

65% to 69.99%

B

60% to 64.99%

C+++

55% to 59.99%

C++

50% to 54.99%

C+

45% to 49.99%

C

40% to 44.99%

Not Rated

Below 40%.

Energy saving is going to be huge factor in determining the success of UPS equipment. "Manufacturers will need to be more creative and proactive in identifying and grasping presently unexploited opportunities in the field of energy saving. With all suppliers already providing high value to their clients and competition being intense, energy saving differentiation - although very difficult to achieve - will be key to accessing new markets. With increasing value of space, there is an increased focus amongst the new age customers to incorporate higher wattage per cubic inch and demand high power factor for higher efficiency. This is where the Indian manufacturers had lost the plot to the Chinese & Taiwanese companies. With rack mounted version even the high end UPSs are coming with small foot print. However Indian companies are fast catching up.

New vendors who want to position themselves in the Indian Power Conditioners and transient voltage surge suppressors markets are taking the easy way out of R&D and now even the established once need to enhance their capabilities by going the Chinese way. This years survey clearly indicates that trading their way out to win market is no longer yielding success as Rupee went weak against the US$.

Softdisk has always been trying its level best to educate the end-users. We have always maintained that it is for the manufacturers who have to identify the users’ need and provide with cost effective, long term solutions to address them. No wonders, our readers (the end-users) have positioned us as Power Quality Consultants. Our mission is to forge partnerships between Power Protection Equipment manufacturers and end users.

Over all 349 companies responded to our survey as we reached 673 companies giving SD Ratings 183 of them. For this Softdisk sent over 18000 direct mailers. The result of the survey are based on 9529 responses received to our elaborate questionnaire. The questionnaire in poll format was made available at www.sdawards.in Efforts were not limited here. Our executives visited nearly 349 installations across various locations through out India, and also over 500 installations were touched thru tele-calling.

This year the survey findings were analyzed more analytically by firstly bifurcating Online & Offline/Inline UPS manufacturers separately. UPSs were further bifurcated into Three Phase and Single Phase products in to various kVA categories, measured separately on Quality, After Sales Service, Pre Sales End User Education, Technology advantage vis-à-vis Cost effectiveness which Softdisk considers a must. The manufacturer must be able to identify the need of the end user and feed them with requisite information that will enable them to decide from the plethora of products available in the market, to actually have a quality product at a good enough price.

The Offline/Inline UPS systems were not categorized at this level. This limits by not allowing us to compare APC with say Emerson or Numeric. However it is still the online parallel redundant dual conversion technology which rules the roost when it comes to high-end mission critical applications. However at certain places Solar Energy solutions have gained some acceptance, but all there are at a very nascent stage. Your magazine is the first to come out with Complete Solar Industry Survey with SD’s Top 5 SPV Manufacturers, SPCU Manufacturers, OffGrid-Rooftop Solar Solutions Providers, Hybrid Grid-Tie Solar Solutions Provider separately 2013-14.

THIS IS FIRST OF ITS KIND RATING OF SOLAR COMPANIES ANYWHERE IN THE WORLD

As usual we have updated the SD RATINGS, with stale companies earlier in the list being removed and new companies included which serves as a benchmark for quality and price-worthiness. May this survey allows the end-users to take correct decisions, which help their business in the long run.

As usual an effort by SOFTDISK to educate the masses.
 

SD’s Top 5 Users’ Satisfaction Survey Ratings for
Online UPS Systems above 200 kVA. (Three Phase).

SNo.

Name of the Company

Brand Name

Model Name

Grade

Satisfaction Rating

1

NUMERIC UPS

NUMERIC

DIGITAL HPE 33

A++

95%

2

EMERSON NETWORK POWER

LIEBERT

LIEBERT NX

A++

94%

3

UNILINE

UNILINE

D SERIES

A++

93%

4

POWERONE MICRO SYSTEMS

POWERONE

PMP PLUS

A++

92.5%

5

CONSUL NEOWATT POWER SOLUTION

CONSUL

FALCON 5000

A++

92%

Best in Product Quality

NUMERIC, DIGITAL HPE 33
POWERONE, PMP PLUS
CONSUL, FALCON 5000

Best in After Sales Service

NUMERIC UPS
EMERSON

Best in Pre Sales End User Education

EMERSON

Best in Technology Advantage vis-a-vis Cost Effectiveness

UNILINE
POWERONE

As the above chart indicates Numeric UPS emerged with top honors securing 95% satisfaction ratings. Numeric & FALCON 5000 brand from CONSUL & PMP Plus from Powerone were adjudged best in product quality. Emerson which was adjudged best in After Sales Service along with Numeric UPS came a close second with 94% satisfaction rating.

UNILINE was just 1 percentage point behind, clinching the 3rd spot in the above 200 kVA ratings in the 3 Phase category. Close on the heels was the POWERONE which narrowly missed the 3rd spot by 0.5% points, having to satisfy itself with the 4th spot. However Emerson were adjudged best in Pre Sales End User Education.

However Uniline along with Powerone, Bangalore which earned A++ satisfaction rating with 92 percentage point were adjudged Best in Technology Advantage vis-a-vis Cost Effectiveness.

CONSUL has over 20 plus installations to its credit & clinched the 5th spot in the above 200 kVA ratings in this category.



SD’s Top 5 Users’ Satisfaction Survey Ratings for
Online UPS Systems from 60 to 200 kVA. (Three Phase).

SNo.

Name of the Company

Brand Name

Model Name

Grade

Satisfaction Rating

1

DELTA
NUMERIC UPS

DELTA
NUMERIC

ULTRON DPS
DIGITAL HPE I 33

A++

93%

2

EMERSON NETWORK POWER

LIEBERT

LIEBERT NX

A++

92.5%

3

HYKON INDIA PVT. LTD.

HYKON

GETT60 - GETT200

A++

92%

4

CONSUL NEOWATT

MEGATECH

MAXIMA

A++

91.5%

5

POWER ONE MICRO SYSTEMS

POWERONE

PLATINUM PPT & PPM

A++

91%

Best in Product Quality

ULTRON DPS, DELTA
NUMERIC, DIGITAL HPE I 33
HYKON GETT 60 - 200

Best in After Sales Service

Delta
NUMERIC UPS
LIEBERT NX

Best in Pre Sales End User Education

Emerson

Best in Technology Advantage vis-a-vis Cost Effectiveness

POWERONE
HYKON

As the above chart indicates Delta and Numeric UPS emerged with top honors securing 93% satisfaction ratings. There product Delta’s Ultron DPS & Numeric UPSs Numeric DIGITAL HPE I 33 & Hykon GETT 60-200 were adjudged best in product quality while Delta, Numeric UPS & Emerson’s Libert NX were adjudged best in After Sales Service.

Emerson Liebert NX brand came a close second with 92.5 satisfaction ratings.

Close on the heels were the GETT 3 - GETT 200 Series from Thrissur based Hykon India having a satisfaction rating of 92, the product along with POWERONE Platinum PPT & PPM range.

Next in the list were Megatech Maxima from Consul Neowatt Power Solutions Pvt. Ltd. With 91.5% satisfaction level clinched the 4th spot in this category.

POWERONE Platinum PPT & PPM range was adjudged best in Product Quality vis-à-vis cost Effectiveness Satisfaction Rating. PowerOne were rated 5th in SD Users’ Satisfaction rating with 91% points.

Emerson were adjudged the best in terms of End-User education.

SD’s Top 5 Users’ Satisfaction Survey Ratings for
Online UPS Systems 10 to 60 kVA. (Three Phase).

SNo.

Name of the Company

Brand Name

Model Name

Grade

Satisfaction Rating

1

NUMERIC UPS
TECHSER POWER

NUMERIC
TECHSER

HPE SERIES
TECH UPS

A++

94%

2

UNILINE ENERGY SYSTEMS
POWERONE MICRO SYSTEMS

UNILINE
POWERONE

UNILINE
PMS/PMP

A++

93%

3

MICROTEK INTERNATIONAL

MICROTEK

MAX POWER

A++

92%

4

SWITCHING AVO ELECTRO POWER LTD.

AVO

AVO

A++

91.5%

5

NEXUS POWER

NEXUS

NEXUS

A++

91%

Best in Product Quality

NUMERIC UPS HPE Series
TECH UPS, TECHSER

Best in After Sales Service

NUMERIC UPS
UNILINE

Best in Pre Sales End User Education

NEXUS

Best in Technology Advantage vis-a-vis Cost Effectiveness

POWERONE
UNILINE
NEXUS

As the above chart indicates Numeric UPS, Techser Power, emerged with top honors securing 94% satisfaction ratings. Numeric HPE Series & TECH UPS from TECHSER, were adjudged best in terms of Product Quality. 

Uniline Energy Systems, & Powerone Micro systems with 93% satisfaction rating clinched the second spot in the Users’ Satisfaction Survey, 2014. Uniline along with Powerone were adjudged 

Numeric, along with Uniline were adjudged best in After Sales Service.

Nexus earned the distinction of being the Best in Pre Sales End User Education. Microtek International clinched the 3rd spot in this category with 92% satisfaction level. Close on the heels was Kolkatta based Switching AVO Electro Power Ltd. which managed to clinch 91.5% satisfaction ratings clinched the fourth spot. 

Delhi based Nexus Power fwith 91 % satisfaction level clinched the 5th spot in this category. Nexus along with Powerone & Uniline was adjudged Best in Technology Advantage vis-a-vis Cost Effectiveness.

SD’s Top 5 Users’ Satisfaction Survey Ratings for
Online UPS Systems upto 10 kVA. (Single Phase).

SNo.

Name of the Company

Brand Name

Model Name

Grade

Satisfaction Rating

1

EMERSON
NUMERIC UPS
UNILINE

LIEBERT
NUMERIC
UNILINE

7500 S
HP SERIE
SMAXI POWER

A++

94%

2

POWERONE

TECHSER POWER

POWERONE
TECHSER

COMPOWER
TECH UPS

A++

93%

3

CONSUL DELTA

CONSULDELTA

MEGATECH
AMPLON RT

A++

92%

4

ELECTRONICS & CONTOLS

RENATA

RENATA 1-20 KVA

A++

91.5%

5

NEXUS

NEXUS

NEXUS

A++

91%

Best in Product Quality

NUMERIC UPS, HP Series
TECH UPS, TECHSER
Amplon RT Series, DELTA

Best in After Sales Service

NUMERIC UPS
UNILINE
NEXUS POWER

Best in End User Education

DELTA

Best in Technology Advantage vis-a-vis Cost Effectiveness

NUMERIC UPS
UNILINE

As the above chart indicates Delta, Emerson, Numeric and Uniline emerged with top honors securing 94% satisfaction ratings. Numeric HP Series from Novateur, TECH UPS from TECHSER and AMPLON RT Series from DELTA were adjudged best in terms of Product Quality. 

Powerone Micro Systems & Techser Power with 93% satisfaction rating clinched the 2nd spot in the Users’ Satisfaction Survey, 2014.

Delta Consul clinched the 3rd spot in this category with 92% satisfaction level. 

Close on the heels were Renata from Electronics & Controls Power Systems Pvt. Ltd., managed to clinch 91.5% satisfaction ratings clinching the fourth spot. Nexus with 91 % satisfaction level clinched the 5th spot in this category. 

Numeric, Uniline along with Nexus Power System was adjudged best in providing After Sales Service. 

SD’s Top 5 Users’ Satisfaction Survey Ratings for
Offline UPS Systems.

SNo.

Name of the Company

Brand Name

Model Name

Grade

Satisfaction Rating

1

NUMERIC UPS

NUMERIC

HP SERIES

A++

94%

2

UNILINE ENERGY SYSTEMS

UNILINE

SMART POWER

A++

93%

3

ELENT ELECTRONICS

ELENT

ELENT

A++

92.5

4

MICROTEK INTERNATIONAL

MICROTEK

HERITAGE GOLD

A++

92%

5

NEXUS POWER SYSTEMS

NEXUS

NX SERIES

A++

91%

Best in Product Quality

NUMERIC, HP Series

Best in After Sales Service

NUMERIC UPS
UNILINE
NEXUS
MICROTEK

Best in Technology Advantage vis-a-vis Cost Effectiveness 

ELENT
NUMERIC UPS

As the above chart indicates Novateur’s Numeric HP Series topped the chart with 94% satisfaction levels. 

Another UPS BRAND Uniline came a close second in the over all rating with 93% satisfaction level, these product were also adjudged having the Best Product Quality. 

Next in line was Elent bagging overall 3rd spot by clinching 92.5% satisfaction level. 

Elent along with Numeric had the distinction of having been judged Best in Technology Advantage vis-à-vis Cost-Effectiveness. However it was Numeric, Uniline and Nexus & Microtek which emerged as the best in terms of After Sales Service. 

Microtek made mark in UPS with its Heritage Gold Series clinching 92% satisfaction level to clinch the 4th spot. They are also adjudged best in After Sales Service. 

Nexus Power Systems having one of best service network clinched the fifth spot with 91% satisfaction level for their NX series. 

SD's Most Innovative UPS of the Year 2013
This award made to

Proxy Online UPS

from ARVI SYSTEMS & CONTROLS Pvt. Ltd.

SALIANT FEATURE : 

Back-up UPS in excess of 3KVA have longer change-over time and is susceptible to rebooting and so called fast-change-over time static UPS do not mains voltage conditioning which affects the life of the connected gadgets and equipment. Therefore PC users are forced to opt for Online UPS in excess of 3KVA power capacity. Using the conventional line-interactive UPS or static UPS above 3KVA has serious trade-offs and customers who are aware of it would not opt for this solution even if criticality involved in their process is very minimum. The Proxy Online UPS ensures zero-change-over-time (Safe -no rebooting even if servers are used) as well as offers mains voltage conditioning. The static UPS by-passes 170-255VAC to the load which results in pre-mature failure of connected loads.(PC, printers, LED TV, home theatre, LED lights etc). Consumers who often connect the above gadgets to their inverters / static UPS are not aware about the danger of pre-mature failure of their huge investment gadgets. Few technocrat consumers opt for Online UPS (but payup huge sum in terms of initial investment). The running cost due to double conversion losses and cost of battery replacement as Online UPS needs more number of batteries. The cost of floor space occupied by Online UPS is also more. 

In a nut shell if Pure sinewave with mains voltage conditioning with zero-transfer-time is the need then Proxy Online UPS is the smart choice. 

Application : 

PC labs of schools & colleges, home application, small PC-AC are most suited for Proxy Online UPS.

Advantage & features of Arvi proxy Online UPS over regular Online UPS include :

  • Zero transfer time as in Online UPS, thus will systems not reboot an ideal replacement to an Online UPS with 30-40% savings in electricity bill.

  • AVR in ARVI Proxy Online UPS provides good voltage regulation during mains mode, thus giving the near Online UPS protection to the connected load.

  • Less number of batteries compared to an Online, lesser cost of investment in Batteries, lower cost of replacement without compromise on data protection.

  • Solar compatible, using the ARVI make external DSP solar MPPT based solar charge controller and management console, the same can be converted into a solar based UPS.

  • Low initial cost, lower running and maintenance cost, occupies lesser floor space and lower cost of battery replacement compared to Online UPS.

 

SD Awards
SD's UPS AWARDS
SD's UPS Awards 2023
Survey Highlights
How They Faired
SD's Power Electronic Industry Analysis,
Year Ending March 2023
SD's Top 10
Power Electronic Companies
SD's Top 10
Indian Power Electronic Companies
SD's Top 5
Online UPS Manufacturers
SD's Top 3
Line-Interactive UPS Manufacturers
SD's Top
Home UPS/CVT/Inverter Company
Special Awards
SD's UPS SURVEY
SD's UPS Users' Choice Awards 2023
Companies to Watch
SD Users' Satisfaction Rating
SD's SOLAR AWARDS
SD's Solar Market Analysis 2023
SD's Top 5, Indian Rooftop Solutions Company of the year ending March 2022-2023
SD's Top 3, Indian Grid Sharing Solar Power Solution Provider of the year 2022-2023
SD's Top 5, Indian SPCU (Non String) Manufacturers of the year 2022-2023
SD's Top 3, Indian Off-Grid / Hybrid Solar Power Solution Provider of the year 2022-2023

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