SD USERS' SATISFCATION SURVEY AWARDS, 2017
SAMPLE SIZE OF 9256 RESPONDENTS.
Findings of the SD USERS' SATISFACTION SURVEY 2017 suggest that today's customer is very sensitive price & quality wise. The higher rating customer is extremely quality conscious still he wants good value for money and thinks UPS to be an integral part of the computing system while at the lower end too the myth "that customer is price sensitive & it's the price that matters for him" is gone. Today the customer going in for lower rating online UPS is very curious to know the quality of the product and the quality of service he will receive post purchase. He is no more interested in sacrificing quality for price. The survey shows that power protection equipment customers in India primarily evaluate product reliability, maintenance and service capabilities while selecting power protection equipment and hence companies with presence (having a service center) nearer the installation are preferred, this is more true in case of large installations, this is also evident with more higher end UPSs are now being sold by Indian UPS companies compared to earlier.

In the SME segment, suppliers need to actively anticipate the customer needs and offer pioneering solutions with assured services. Manufacturers that leverage this opportunity to distinguish themselves from other peers are likely to gain a strong competitive advantage. Today most corporate are willing to pay a premium for a truly reliable product rather than take the risk of suffering outrages by compromising on quality.

Softdisk believes, though Power continuity & Quality still are the key mantra for success of a UPS System albeit it is the ability of the company to customize its product to customers satisfaction which will turn the tide in its favor.

Energy saving is going to be huge factor in determining the success of UPS equipment. "Manufacturers will need to be more creative and proactive in identifying and grasping presently unexploited opportunities in the field of energy saving. With all suppliers already providing high value to their clients and competition being intense, energy saving differentiation - although very difficult to achieve - will be key to accessing new markets. With increasing value of space, there is an increased focus amongst the new age customers to incorporate higher wattage per cubic inch and demand high power factor for higher efficiency. This is where the Indian manufacturers had lost the plot to the Chinese & Taiwanese companies. With rack mounted version even the high end UPSs are coming with small foot print. However Indian companies are fast catching up.
New vendors who want to position themselves in the Indian Power Conditioners and transient voltage surge suppressors markets are taking the easy way out of R&D and now even the established once need to enhance their capabilities by going the Chinese way. This years survey clearly indicates that trading their way out to win market is no longer yielding success as Rupee went weak against the US$.

Softdisk has always been trying its level best to educate the end-users. We have always maintained that it is for the manufacturers who have to identify the users' need and provide with cost effective, long term solutions to address them. No wonders, our readers (the end-users) have positioned us as Power Quality Consultants. Our mission is to forge partnerships between Power Protection Equipment manufacturers and end users.

Over all 313 companies responded to our survey as we reached 610 companies giving SD Ratings 176 of them. For this Softdisk sent over 19300 direct mailers. The result of the survey are based on 9256 responses received to our elaborate questionnaire. The questionnaire in poll format was  made available at www.sdawards.in  & also send thru emails Efforts were not limited here. Our executives visited nearly 322 installations across various locations through out India, and also over 610 successful telephone call were made to purchase heads & company CEO or MD of various installations, for this purpose separate call center services were hired.

This year the survey findings were analyzed more analytically by firstly bifurcating Online & Line Interactive UPS manufacturers separately. UPSs were further bifurcated into Three Phase and Single Phase products in to various kVA categories, measured separately on Quality, After Sales Service, Pre Sales End User Education, Technology advantage vis-a-vis Cost effectiveness which Softdisk considers a must. The manufacturer must be able to identify the need of the end user and feed them with requisite information that will enable them to decide from the plethora of products available in the market, to actually have a quality product at a good enough price.

In the online UPS category it is still the online parallel redundant dual conversion technology which rules the roost when it comes to high-end mission critical applications. However at certain places Solar Energy solutions have gained some acceptance, but all these are at a very nascent stage.

Your magazine is the first to come out with Complete Solar Industry Survey with SD's Top 5 SPV Manufacturers, SPCU Manufacturers, OffGrid/Hybrid & Grid-tie Solar Solutions Providers, separately for the year 2016-17.
 

THIS IS FIRST OF ITS KIND RATING OF SOLAR COMPANIES ANYWHERE IN THE WORLD
As usual we have updated the SD RATINGS, with stale companies earlier in the list being removed and new companies included which serves as a benchmark for quality and price-worthiness. May this survey allows the end-users to take correct decisions, which help their business in the long run.
As usual an effort by SOFTDISK to educate the masses.

Best in Product Quality
NUMERIC, LEGRAND KEOR HP
SWITCHING, AVO ONLINE
HYKON, GALAXY SERIES
CONSUL, FALCON SERIES

Best in After Sales Service
SWITCHING AVO
CONSUL NEOWATT

Best in Pre Sales End User Education
NUMERIC

Best in Technology Advantage vis-a-vis Cost Effectiveness
HYKON

 

As the above chart indicates Numeric UPS emerged with top honors securing 95% satisfaction ratings. Switching's AVO series (94%) along with Consul's FALCON Series (93%) & Hykon's Series were adjudged best in product quality.

Switching along with Consul were adjudged best in After Sales Service came a close second & Third respectively in this years overall satisfaction ratings.

Consul along with Hykon clinched the 3rd spot in the above 200 kVA ratings in the 3 Phase category. Close on the heels was the HYKON INDIA sharing the 3rd Spot in terms of percentage points.

Hitachi - HIREL which narrowly missed the 3rd spot by 1% points, having to satisfy itself with the 4th spot. There UPSs are strudy and cost effective. However Numeric were adjudged best in Pre Sales End User Education.

Hykon was also adjudged Best in Technology Advantage vis-a-vis Cost Effectiveness.


Best in Product Quality
NUMERIC, LEGRAND KEOR HPE
CONSUL, FALCON SERIES
HYKON GALAXY SERIES

Best in After Sales Service
SWICHING AVO
CONSUL

Best in Pre Sales End User Education
NUMERIC

Best in Technology Advantage vis-a-vis Cost Effectiveness
POWERONE
HYKON
As the above chart indicates Numeric UPS emerged with top honors securing 94% satisfaction ratings. Consul's Falcon Series came a close second scoring top marks in product quality and after sales service. Third in race were AVO series from Switching AVO & Hykon's Galaxy Series with 92% satisfaction levels.
KEOR, FALCON & Galaxy Series were adjudged best in product quality while Switching AVO & Consul were adjudged best in After Sales Service.

Close on the heels were the Galaxy Series from Thrissur based Hykon India having a satisfaction rating of 92%, the product along with POWERONE Platinum PPT & PPM range was adjudged best in Product Quality vis--vis cost Effectiveness Satisfaction Rating. PowerOne were rated 5th in SD Users' Satisfaction rating with 91% points.

Next in the list Hitachi UPS from Hitachi Hirel with 91.5% satisfaction level clinched the 4th spot in this category.

PowerOne Platinum PPT & PPM range was adjudged 5th in SD Users' Satisfaction rating with 91% points.

 


Best in Product Quality
NUMERIC UPS HPE 33 Series
TECH UPS, TECHSER

Best in After Sales Service
AVO
CONSUL
TECHSER
NEXUS

Best in Pre Sales End User Education
AVO

Best in Technology Advantage vis-a-vis Cost Effectiveness
POWERONE
UNILINE
AVO
As the above chart indicates Numeric UPS, Techser Power, emerged with top honors securing 94% satisfaction ratings. Numeric HPE Series & TECH UPS from Techser, were adjudged best in terms of Product Quality.

Uniline Energy Systems, & Powerone Micro systems with 93% satisfaction rating clinched the second spot in the Users' Satisfaction Survey, 2017.

AVO, along with Consul,Techser & Nexus were adjudged best in After Sales Service.

Close on the heels was Kolkatta based Switching AVO Electro Power Ltd. which managed to clinch 92% satisfaction ratings clinched the third spot.

AVO earned the distinction of being the Best in Pre Sales End User Education. Consul Neowatt clinched the 4th spot in this category with 91.5% satisfaction level.

Bangalore based E & C with 91.5% satisfaction level clinched the 5th spot in this category. AVO along with Powerone & Uniline was adjudged Best in Technology Advantage vis-a-vis Cost Effectiveness.


Best in Product Quality
NUMERIC UPS,
ONFINITI
TECH UPS, TECHSER
CYBER POWER
S Series EXL

Best in After Sales Service
NUMERIC UPS
AVO
NEXUS POWER
CYBER POWER

Best in End User Education
CYBER POWER

Best in Technology Advantage vis-a-vis Cost Effectiveness
AVO
UNILINE
CYBER POWER

 

As the above chart indicates Numeric, Switching AVO and CyberPower emerged with top honors securing 94% satisfaction ratings. Numeric ONFINITI from Numeric, TECH UPS from TECHSER and S Series EXL from CYBER POWER were adjudged best in terms of Product Quality.

 

PowerOne Micro Systems & Techser Power with 93% satisfaction rating clinched the 2nd spot in the Users' Satisfaction Survey, 2017.

 

Consul clinched the 3rd spot in this category with 92% satisfaction level.

 

Close on the heels were Accenta from Electronics & Controls Power Systems Pvt. Ltd., managed to clinch 91.5% satisfaction ratings clinching the fourth spot. Nexus with 90 % satisfaction level clinched the 5th spot in this category.

 

Numeric, AVO, Uniline,  along with Nexus Power System was adjudged best in providing After Sales Service.

 


Best in Product Quality
NUMERIC, HP Series

Best in After Sales Service
NUMERIC UPS
CYBER POWER
NEXUS
MICROTEK

Best in Technology Advantage vis-a-vis Cost Effectiveness
ELENT
NUMERIC UPS

 
As the above chart indicates Numeric HP Series topped the chart with 94% satisfaction levels.

Hykon along with another UPS BRAND Cyber Power came a close second in the over all rating with 93% satisfaction level in this satisfaction rating.

Next in line was Elent bagging overall 3rd spot by clinching 92.5% satisfaction level.

Elent along with Numeric had the distinction of having been judged Best in Technology Advantage vis--vis Cost-Effectiveness. However it was Numeric, Cyber Power and Nexus & Microtek which emerged as the best in terms of After Sales Service.

Microtek made mark in UPS with its Heritage Gold Series clinching 92% satisfaction level to clinch the 4th spot. They are also adjudged best in After Sales Service.

Nexus Power Systems having one of best service network clinched the fifth spot with 91% satisfaction level for their NX series.


SD's Most Rugged & Reliable Industrial UPS of the Year 2017

This award made to
ARVI's PFC Industrial grade UPS
with Regenerative Load Bank

From ARVI SYSTEMS & CONTROLS Pvt. Ltd.
Bangalore, Karnataka - INDIA

ARVI's Power Factor Corrected most rugged in its class UPS comes (Input PFC >0.95).

This has been achieved using IGBT rectifier -IGBT inverter, Digital Signal Processor, Isolation Transformer, SNMP compatible (optional) for Power factor correction.

Power-conditioning in online UPS improves productivity and profitability by providing higher uptime of the process. It has done by providing premium quality power of constant Voltage and frequency. Thus Cost of service and breakdown reduces leading to improved productivity and higher profit margins. Further Double conversion with input voltage and frequency independent inverter. (VFI Technology) is used reduced down time. The downtime in a process is not only due to failure of power but also due to breakdown of any machines in the production lines (mainly failure of electrical or electronic parts in the machine). Power experts attribute this failure to the poor quality of power. (Frequency variations, harmonics in the supply, neutral drifts, poor quality earthing etc).
This is one most rugged UPS one could come across, test in under any circumstance, it will come out trumps.

Since the tangible effects of poor quality power are not immediately experienced, one generally tends to ignore to find the root cause analysis of any component failure; they just focus on getting it repaired and moving ahead. Poor quality of power also results in pre-mature total failure of the machines. Conditioned power can enhance the life of any equipment and process by 40%. Quality power is the prime infrastructure of any business-process and a basic need of any successful sustaining operations, which is seldom given the importance that it requires. Due importance and budget is allotted for procurement of capital equipment but minimum effort is often put on providing an environment for it to function to the optimum; quality power being the foremost of it.

The design pattern is for rugged use more suited for Indian electrical mains the best part is ever 200KVA UPS With PFC >0.95
 
SD Awards
SD's UPS AWARDS
SD's UPS Awards 2018
Survey Highlights
How They Faired
SD's Power Electronic Industry Analysis,
Year Ending March 2018
SD's Top 10
Power Electronic Companies
SD's Top 5
Online UPS Manufacturers
SD's Top 3
Line-Interactive UPS Manufacturers
SD's Top
Home UPS/CVT/Inverter Company
Special Awards
SD's UPS SURVEY
SD's UPS Users' Choice Awards 2018
Companies to Watch
SD Users' Satisfaction Rating
SD's SOLAR AWARDS
SD's Solar Market Analysis 2018
SD's top 5, SPV Panel Manufacturers of the Year 2018
SD's top 5, SPCU Manufacturers of the Year 2018
SD's top 5, Hybrid-Grid Sharing Solar Power Solution Provider of the Year 2018
SD's top 5, Off-Grid Sharing Solar Power Solution Provider of the Year 2018
SD's A++ Green Star Rating 2018

 Softdisk House, 39, A Block, Near MPSRTC Depot,
Bhadbada Road, Jawahar Chowk. Bhopal - 462003
Phone : 91-755-5223781, 3012899, Fax : 91-755-5223781, E-Mail : contact@softdiskindia.com