SD USERS' SATISFCATION SURVEY AWARDS, 2016
SAMPLE SIZE OF 10123 RESPONDENTS.
Findings of the SD USERSí SATISFACTION SURVEY 2016 suggest that today's customer is very sensitive price & quality wise. The higher rating customer is extremely quality conscious still he wants good value for money and thinks UPS to be an integral part of the computing system while at the lower end too the myth ďthat customer is price sensitive & itís the price that matters for himĒ is gone. Today the customer going in for lower rating online UPS is very curious to know the quality of the product and the quality of service he will receive post purchase. He is no more interested in sacrificing quality for price. The survey shows that power protection equipment customers in India primarily evaluate product reliability, maintenance and service capabilities while selecting power protection equipment and hence companies with presence (having a service center) nearer the installation are preferred, this is more true in case of large installations, this is also evident with more higher end UPSs are now being sold by Indian UPS companies compared to earlier.

In the SME segment, suppliers need to actively anticipate the customer needs and offer pioneering solutions with assured services. Manufacturers that leverage this opportunity to distinguish themselves from other peers are likely to gain a strong competitive advantage. Today most corporate are willing to pay a premium for a truly reliable product rather than take the risk of suffering outrages by compromising on quality.

Softdisk believes, though Power continuity & Quality still are the key mantra for success of a UPS System albeit it is the ability of the company to customize its product to customers satisfaction which will turn the tide in its favor.

Energy saving is going to be huge factor in determining the success of UPS equipment. "Manufacturers will need to be more creative and proactive in identifying and grasping presently unexploited opportunities in the field of energy saving. With all suppliers already providing high value to their clients and competition being intense, energy saving differentiation - although very difficult to achieve - will be key to accessing new markets. With increasing value of space, there is an increased focus amongst the new age customers to incorporate higher wattage per cubic inch and demand high power factor for higher efficiency. This is where the Indian manufacturers had lost the plot to the Chinese & Taiwanese companies. With rack mounted version even the high end UPSs are coming with small foot print. However Indian companies are fast catching up.

New vendors who want to position themselves in the Indian Power Conditioners and transient voltage surge suppressors markets are taking the easy way out of R&D and now even the established once need to enhance their capabilities by going the Chinese way. This years survey clearly indicates that trading their way out to win market is no longer yielding success as Rupee went weak against the US$.

Softdisk has always been trying its level best to educate the end-users. We have always maintained that it is for the manufacturers who have to identify the usersí need and provide with cost effective, long term solutions to address them. No wonders, our readers (the end-users) have positioned us as Power Quality Consultants. Our mission is to forge partnerships between Power Protection Equipment manufacturers and end users.

Over all 342 companies responded to our survey as we reached 637 companies giving SD Ratings 184 of them. For this Softdisk sent over 20500 direct mailers. The result of the survey are based on 10123 responses received to our elaborate questionnaire. The questionnaire in poll format was  made available at www.sdawards.in  & also send thru emails Efforts were not limited here. Our executives visited nearly 224 installations across various locations through out India, and also over 700 successful telephone call were made to purchase heads & company CEO or MD of various installations, for this purpose separate call center services were hired.
 

This year the survey findings were analyzed more analytically by firstly bifurcating Online & Line Interactive UPS manufacturers separately. UPSs were further bifurcated into Three Phase and Single Phase products in to various kVA categories, measured separately on Quality, After Sales Service, Pre Sales End User Education, Technology advantage vis-ŗ-vis Cost effectiveness which Softdisk considers a must. The manufacturer must be able to identify the need of the end user and feed them with requisite information that will enable them to decide from the plethora of products available in the market, to actually have a quality product at a good enough price.

The Offline/Inline UPS systems were not categorized at this level. This limits by not allowing us to compare APC with say Emerson or Numeric. However it is still the online parallel redundant dual conversion technology which rules the roost when it comes to high-end mission critical applications. However at certain places Solar Energy solutions have gained some acceptance, but all there are at a very nascent stage.

Your magazine is the first to come out with Complete Solar Industry Survey with SDís Top 5 SPV Manufacturers, SPCU Manufacturers, OffGrid, Grid-tie & Rooftop Solar Solutions Providers, separately for the year 2015-16.

THIS IS FIRST OF ITS KIND RATING OF SOLAR COMPANIES ANYWHERE IN THE WORLD

As usual we have updated the SD RATINGS, with stale companies earlier in the list being removed and new companies included which serves as a benchmark for quality and price-worthiness. May this survey allows the end-users to take correct decisions, which help their business in the long run.

As usual an effort by SOFTDISK to educate the masses.
 


Best in Product Quality
NUMERIC, DIGITAL HPE 33
DELTA, ULTRON SERIES
HYKON, GALAXY SERIES
CONSUL, FALCON SERIES

Best in After Sales Service
NUMERIC UPS DELTA

Best in Pre Sales End User Education
DELTA

Best in Technology Advantage vis-a-vis Cost Effectiveness
HYKON
UNILINE

 

As the above chart indicates Numeric UPS emerged with top honors securing 95% satisfaction ratings. Deltaís ULTRON Series along, HYKONís GALAXY Series & FALCON Series brand from Consul were adjudged best in product quality. Delta which was adjudged best in After Sales Service along with Numeric UPS came a close second with 94% satisfaction rating.

Consul along with Hykon clinched the 3rd spot in the above 200 kVA ratings in the
3 Phase category. Close on the heels was the Uniline which narrowly missed the 3rd spot by 1% points, having to satisfy itself with the 4th spot. However Delta were adjudged best in Pre Sales End User Education.

Delhi based Uniline earned A++ satisfaction rating with 92% percentage point were adjudged Best in Technology Advantage vis-a-vis Cost Effectiveness.

Hykon was also adjudged Best in Technology Advantage vis-a-vis Cost Effectiveness.

Best in Product Quality
NUMERIC, ARCHIMOD HE
ULTRON HPH, DELTA
HYKON GALAXY SERIES

Best in After Sales Service
DELTA
NUMERIC UPS

Best in Pre Sales End User Education
DELTA

Best in Technology Advantage vis-a-vis Cost Effectiveness
POWERONE
HYKON

As the above chart indicates Numeric UPS Delta and emerged with top honors securing 93% satisfaction ratings. There product Deltaís Ultron DPS & Numeric UPSs Numeric ARCHIMOD HE & Hykon Galaxy Series were adjudged best in product quality while Delta, Numeric UPS & were adjudged best in After Sales Service.

Delta Ultron HPH brand came a close second with 93% satisfaction ratings.

Close on the heels were the Galaxy Series from Thrissur based Hykon India having a satisfaction rating of 92%, the product along with POWERONE Platinum PPT & PPM range was adjudged best in Product Quality vis-ŗ-vis cost Effectiveness Satisfaction Rating. PowerOne were rated 5th in SD Usersí Satisfaction rating with 91% points.

Next in the list were FALCON Series from Consul Neowatt Power Solutions Pvt. Ltd. With 91.5% satisfaction level clinched the 4th spot in this category.

PowerOne Platinum PPT & PPM range was adjudged 5th in SD Usersí Satisfaction rating with 91% points.

Best in Product Quality
NUMERIC UPS HPE Series
TECH UPS, TECHSER

Best in After Sales Service
NUMERIC UPS
AVO
TECHSER
NEXUS

Best in Pre Sales End User Education
AVO

Best in Technology Advantage vis-a-vis Cost Effectiveness
POWERONE
UNILINE
AVO

As the above chart indicates Numeric UPS, Techser Power, emerged with top honors securing 94% satisfaction ratings. Numeric HPE Series & TECH UPS from Techser, were adjudged best in terms of Product Quality.

Uniline Energy Systems, & Powerone Micro systems with 93% satisfaction rating clinched the second spot in the Usersí Satisfaction Survey, 2016.

Numeric, along with AVO,Techser & Nexus were adjudged best in After Sales Service.

Close on the heels was Kolkatta based Switching AVO Electro Power Ltd. which managed to clinch 92% satisfaction ratings clinched the third spot.

AVO earned the distinction of being the Best in Pre Sales End User Education. Microtek International clinched the 4th spot in this category with 91.5% satisfaction level.

Bangalore based E & C with 91.5% satisfaction level clinched the 5th spot in this category. AVO along with Powerone & Uniline was adjudged Best in Technology Advantage vis-a-vis Cost Effectiveness.

Best in Product Quality
NUMERIC UPS, HP Series
TECH UPS, TECHSER
CyberPower S Series EXL

Best in After Sales Service
NUMERIC UPS
AVO
NEXUS POWER
UNILINE

Best in End User Education
CyberPower

Best in Technology Advantage vis-a-vis Cost Effectiveness
AVO
UNILINE
CyberPower

As the above chart indicates Numeric, Switching AVO and CyberPower emerged with top honors securing 94% satisfaction ratings. Numeric HP Series from Numeric, TECH UPS from TECHSER and S Series EXL from CyberPower were adjudged best in terms of Product Quality.

PowerOne Micro Systems & Techser Power with 93% satisfaction rating clinched the 2nd spot in the Usersí Satisfaction Survey, 2016.

Consul clinched the 3rd spot in this category with 92% satisfaction level.

Close on the heels were Accenta from Electronics & Controls Power Systems Pvt. Ltd., managed to clinch 91.5% satisfaction ratings clinching the fourth spot. Nexus with 90 % satisfaction level clinched the 5th spot in this category.

Numeric, AVO, Uniline, along with Nexus Power System was adjudged best in providing After Sales Service.

Best in Product Quality
NUMERIC, HP Series

Best in After Sales Service
NUMERIC UPS
UNILINE
NEXUS
MICROTEK

Best in Technology Advantage vis-a-vis Cost Effectiveness
ELENT
NUMERIC UPS

As the above chart indicates Numeric HP Series topped the chart with 94% satisfaction levels.

Another UPS BRAND Uniline came a close second in the over all rating with 93% satisfaction level, these product were also adjudged having the Best Product Quality.

Next in line was Elent bagging overall 3rd spot by clinching 92.5% satisfaction level.

Elent along with Numeric had the distinction of having been judged Best in Technology Advantage vis-ŗ-vis Cost-Effectiveness. However it was Numeric, Uniline and Nexus & Microtek which emerged as the best in terms of After Sales Service.

Microtek made mark in UPS with its Heritage Gold Series clinching 92% satisfaction level to clinch the 4th spot. They are also adjudged best in After Sales Service.

Nexus Power Systems having one of best service network clinched the fifth spot with 91% satisfaction level for their NX series.

SD's Most Innovative UPS of the Year

This award made to GI UPS from
ARVI SYSTEMS & CONTROLS Pvt. Ltd.

GI UPS is an innovative power solution from ARVI team, indigenously designed and manufactured in its state-of-art manufacturing facility in Bangalore.

Power backup is an important aspect in optimised industrial process for productivity and profitability. Generators are used with auto-change-over and quickly powers up without much interruption in most of the applications. But in applications where this change-over is critical, Online UPS of industrial grade are used to glide-over this change-over without interruptions.

It is true that few process require Online UPS for power conditioning and backup, but most of the industrial application using drives do not require power-conditioning. Users are using Online UPS as there is no alternative.

But the price paid on double conversion losses of Online UPS amounts to 30%-35% of increased electricity bills and often runs into huge increase in operating cost.

In cutting down this huge increase in operating cost, ARVI claims to have launched GI industrial grade UPS that is operated in synchronization with the mains and shall change-over within (0-2ms) to inverter during mains power failure; once the generator power is restored the UPS transfer the load to generator with the same speed, resulting in flicker-free/jerk-free operation of connected machinery.

ARVI opinions that the initial cost, operating and maintenance cost of GI UPS in comparison to conventional Online UPS is very low as the same is customized for short backup (Until auto-change-over generator takes over). The rugged, long-life design GI UPS is also fit for high surge load machineries. The input voltage and frequency window can be set according to application. The DSP controlled GI UPS has SNMP connectivity for remote power monitoring and management customized for the same.

All this make ARVIís GI UPS a perfect choice for SDís Most innovative UPS of the year.
SD Awards
SD's UPS AWARDS
SD's UPS Awards 2016
Survey Highlights
How They Faired
SD's Power Electronic Industry Analysis,
Year Ending March 2016
SD's Top 10
Power Electronic Companies
SD's Top 5
Online UPS Manufacturers
SD's Top 3
Line-Interactive UPS Manufacturers
SD's Top
Home UPS/CVT/Inverter Company
Special Awards
SD's UPS SURVEY
SD's UPS Users' Choice Awards 2016
Companies to Watch
SD Users' Satisfaction Rating
SD's SOLAR AWARDS
SD's Solar Market Analysis 2016
SDís top 5, SPV Panel Manufacturers of the Year 2016
SDís top 5, SPCU Manufacturers of the Year 2016
SDís top 5, Hybrid-Grid Sharing Solar Power Solution Provider of the Year 2016
SDís top 5, Off-Grid Sharing Solar Power Solution Provider of the Year 2016
SDís Company of the year in Real Time Solar Power Generation Monitoring of the year 2015 - 2016
SDís A++ Green Star Rating 2016

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