SD USERS' SATISFCATION SURVEY AWARDS, 2018
SAMPLE SIZE OF 11,236 RESPONDENTS.
Findings of the SD USERS' SATISFACTION SURVEY 2018 suggest that today's customer is very sensitive price & quality wise. The higher rating customer is extremely quality conscious still he wants good value for money and thinks UPS to be an integral part of the computing system while at the lower end too the myth "that customer is price sensitive & it's the price that matters for him" is gone. Today the customer going in for lower rating online UPS is very curious to know the quality of the product and the quality of service he will receive post purchase. He is no more interested in sacrificing quality for price. The survey shows that power protection equipment customers in India primarily evaluate product reliability, maintenance and service capabilities while selecting power protection equipment and hence companies with presence (having a service center) nearer the installation are preferred, this is more true in case of large installations, this is also evident with more higher end UPSs are now being sold by Indian UPS companies compared to earlier.

In the SME segment, suppliers need to actively anticipate the customer needs and offer pioneering solutions with assured services. Manufacturers that leverage this opportunity to distinguish themselves from other peers are likely to gain a strong competitive advantage. Today most corporate are willing to pay a premium for a truly reliable product rather than take the risk of suffering outrages by compromising on quality.

Softdisk believes, though Power continuity & Quality still are the key mantra for success of a UPS System albeit it is the ability of the company to customize its product to customers satisfaction which will turn the tide in its favor.
Energy saving is going to be huge factor in determining the success of UPS equipment. "Manufacturers will need to be more creative and proactive in identifying and grasping presently unexploited opportunities in the field of energy saving. With all suppliers already providing high value to their clients and competition being intense, energy saving differentiation - although very difficult to achieve - will be key to accessing new markets. With increasing value of space, there is an increased focus amongst the new age customers to incorporate higher wattage per cubic inch and demand high power factor for higher efficiency. This is where the Indian manufacturers had lost the plot to the Chinese & Taiwanese companies. With rack mounted version even the high end UPSs are coming with small foot print. However Indian companies are fast catching up.

New vendors who want to position themselves in the Indian Power Conditioners and transient voltage surge suppressors markets are taking the easy way out of R&D and now even the established once need to enhance their capabilities by going the Chinese way. This years survey clearly indicates that trading their way out to win market is no longer yielding success as Rupee went weak against the US$.

Softdisk has always been trying its level best to educate the end-users. We have always maintained that it is for the manufacturers who have to identify the users' need and provide with cost effective, long term solutions to address them.
No wonders, our readers (the end-users) have positioned us as Power Quality Consultants. Our mission is to forge partnerships between Power Protection Equipment manufacturers and end users.

Over all 316 companies responded to our survey as we reached 736 companies giving SD Ratings 176 of them. For this Softdisk sent over 18000 direct mailers. The result of the survey are based on 11236 responses received to our elaborate questionnaire. The questionnaire in poll format was made available at www.sdawards.in & also send thru emails Efforts were not limited here. Our executives visited nearly 331 installations across various locations through out India, and also over 736 successful telephone call were made to purchase heads & company CEO or MD of various installations, for this purpose separate call center services were hired.
 

This year the survey findings were analyzed more analytically by firstly bifurcating Online & Line Interactive UPS manufacturers separately. UPSs were further bifurcated into Three Phase and Single Phase products in to various kVA categories, measured separately on Quality, After Sales Service, Pre Sales End User Education, Technology advantage vis-a-vis Cost effectiveness which Softdisk considers a must. The manufacturer must be able to identify the need of the end user and feed them with requisite information that will enable them to decide from the plethora of products available in the market, to actually have a quality product at a good enough price.

In the online UPS category it is still the online parallel redundant dual conversion technology which rules the roost when it comes to high-end mission critical applications. However at certain places Solar Energy solutions have gained some acceptance, but all these are at a very nascent stage.

Your magazine is the first to come out with Complete Solar Industry Survey with SD's Top 5 SPV Manufacturers, SPCU Manufacturers, OffGrid/Hybrid & Grid-tie Solar Solutions Providers, separately for the year 2017-18.
 

THIS IS FIRST OF ITS KIND RATING OF SOLAR COMPANIES ANYWHERE IN THE WORLD
As usual we have updated the SD RATINGS, with stale companies earlier in the list being removed and new companies included which serves as a benchmark for quality and price-worthiness. May this survey allows the end-users to take correct decisions, which help their business in the long run.
As usual an effort by SOFTDISK to educate the masses.

Best in Product Quality
NUMERIC, LEGRAND KEOR HP
SWITCHING, AVO ONLINE
HYKON, GALAXY SERIES
CONSUL, FALCON SERIES

Best in After Sales Service
SWITCHING AVO
CONSUL NEOWATT

Best in Pre Sales End User Education
NUMERIC

Best in Technology Advantage vis-a-vis Cost Effectiveness

HYKON
NEXUS
As the above chart indicates Numeric UPS emerged with top honors securing (95%) satisfaction ratings. Switching's AVO series (94%) along with Consul's FALCON Series (93.5%) & Hykon's Series were adjudged best in product quality.

Switching along with Consul were adjudged best in After Sales Service came a close second & Third respectively in this years overall satisfaction ratings.

Consul clinched the 3rd spot in the above 200 kVA ratings in the 3 Phase category securing (93.5%). Close on the heels was the HYKON INDIA sharing the 4th Spot in terms of percentage points securing (93%). However Numeric were adjudged best in Pre Sales End User Education.

Hykon was also adjudged Best in Technology Advantage vis-a-vis Cost Effectiveness along with Nexus.

BPE & NEXUS both company secured 92% to clinch the 5th spot in online UPS There UPSs are sturdy and cost effective.
 


Best in Product Quality
NUMERIC, LEGRAND KEOR HPE
CONSUL, FALCON SERIES
HYKON GALAXY SERIES

Best in After Sales Service
SWICHING AVO
CONSUL

Best in Pre Sales End User Education
NUMERIC

Best in Technology Advantage vis-a-vis Cost Effectiveness
POWERONE
HYKON
As the above chart indicates Numeric UPS emerged with top honors securing (94%)satisfaction ratings. Consul's Falcon Series came a close second scoring top marks in product quality and after sales service. Third in race were AVO series from Switching AVO & Hykon's Galaxy Series with (92%) satisfaction levels.

KEOR, FALCON & Galaxy Series were adjudged best in product quality while Switching AVO & Consul were adjudged best in After Sales Service.

Close on the heels were the Galaxy Series from Thrissur based Hykon India having a satisfaction rating of (92%), the product along with POWERONE Platinum PPT & PPM range was adjudged best in Product Quality vis--vis cost Effectiveness Satisfaction Rating. PowerOne were rated 5th in SD Users' Satisfaction rating with (91%) points.

Next in the list BPE UPS from BPE with 91.5% satisfaction level clinched the 4th spot in this category.

PowerOne Platinum PPT & PPM range was adjudged 5th in SD Users' Satisfaction rating with 91% points.


Best in Product Quality
NUMERIC UPS HPE 33 Series
TECH UPS, TECHSER

Best in After Sales Service
AVO
CONSUL
TECHSER
NEXUS

Best in Pre Sales End User Education
AVO

Best in Technology Advantage vis-a-vis Cost Effectiveness
POWERONE
UNILINE
AVO
As the above chart indicates Numeric UPS, Techser Power, emerged with top honors securing (94%) satisfaction ratings. Numeric HPE Series & TECH UPS from Techser, were adjudged best in terms of Product Quality.

Uniline Energy Systems, & Powerone Micro systems with (93%) satisfaction rating clinched the second spot in the Users' Satisfaction Survey, 2018.

AVO, along with Consul,Techser & Nexus were adjudged best in After Sales Service.

Close on the heels was Kolkatta based Switching AVO Electro Power Ltd. which managed to clinch (92%) satisfaction ratings clinched the third spot.

AVO earned the distinction of being the Best in Pre Sales End User Education. Consul Neowatt clinched the 4th spot in this category with (91.5%) satisfaction level.

Bangalore based E & C with (91.5%) satisfaction level clinched the 5th spot in this category. AVO along with Powerone & Uniline was adjudged Best in Technology Advantage vis-a-vis Cost Effectiveness.


Best in Product Quality
NUMERIC UPS,
ONFINITI
TECH UPS, TECHSER
CYBER POWER
S Series EXL

Best in After Sales Service
NUMERIC UPS
AVO
CYBER POWER

Best in End User Education
CYBER POWER

Best in Technology Advantage vis-a-vis Cost Effectiveness
AVO
UNILINE
CYBER POWER

 
As the above chart indicates Numeric, Switching AVO and CyberPower emerged with top honors securing (94%) satisfaction ratings. Numeric ONFINITI from Numeric, TECH UPS from TECHSER and S Series EXL from CYBER POWER were adjudged best in terms of Product Quality.

PowerOne Micro Systems & Techser Power with (93%)satisfaction rating clinched the 2nd spot in the Users' Satisfaction Survey, 2018. Consul clinched the 3rd spot in this category with (92%) satisfaction level.

Close on the heels were Accenta from Electronics & Controls Power Systems Pvt. Ltd., managed to clinch (91.5%) satisfaction ratings clinching the fourth spot. BPE with (90%) satisfaction level clinched the 5th spot in this category.

Numeric, AVO, along with Cyber power, was adjudged best in providing After Sales Service.
 


Best in Product Quality
NUMERIC HP Series

Best in After Sales Service
NUMERIC UPS
CYBER POWER
MICROTEK

Best in Technology Advantage vis-a-vis Cost Effectiveness
ELENT
NUMERIC UPS

 
As the above chart indicates Numeric HP Series topped the chart with (94%) satisfaction levels.

Cyber Power came a close second in the over all rating with (93%) satisfaction level in this satisfaction rating.

Next in line was Elent bagging overall 3rd spot by clinching (92.5%) satisfaction level.

Elent along with Numeric had the distinction of having been judged Best in Technology Advantage vis--vis Cost-Effectiveness. However it was Numeric, Cyber Power & Microtek which emerged as the best in terms of After Sales Service.

Microtek made mark in UPS with its TUFFPOWERPRO Series clinching (92%) satisfaction level to clinch the 4th spot. They are also adjudged best in After Sales Service.

Hykon India Power Systems having one of best service network clinched the fifth spot with 91% satisfaction level for their GREEN INLINE series.


Points related to End User Education were not considered for charting but were used for over all satisfaction rating calculation.


Arvi's In-House R&D Center rated SD's best amongst the UPS manufacturers in India in the year 2017-18

Arvi R&D facility is equipped with state of art facility, with software simulators, hardware evaluators, and prototype test bench for evaluating each module before final integration. The facility has already developed :
DSP single card - Digital control of the following UPS including the feedback loop & correction.

5KVA - 10KVA 1-1 Online UPS
5KVA - 40KVA 3-1 Online UPS
5KVA - 10KVA 1-1 Active Shunt UPS
10KVA - 200KVA 3-3 Active Shunt UPS
5KVA - 10KVA 1-1 Solar PCU

Advantage

One card for the above range for inventory, stocking, service support for OEMs etc
Any technology up gradation can be done without any hardware changes, many new features are added and implemented in the earlier installed units.
We could convert many budget constraint projects into a reality using Active Shunt UPS303 for industrial applications.

DSP double card for
PFC UPS from 5KVA PFC301 - 120KVA PFC303
Solar PCU from 10KVA - 100KVA

Advantage
Faster production, better power quality & protection offered, any customization can be easily configured.
The UPS is more sleek now and has better aesthetical value and also occupies lesser foot print (savings in real estate)
More parameters is available in the LCD display for the user analysis. The preventive & corrective analysis for the engineering team of the OEM is lot more precise as many real time data can be stored for retrieving and analysis.

Unique features
Charging current, 1/3 output selection, SNMP/RS232 selection & programming using LCD display.
We have been able to convert many enquiries into orders during the past few months due to the advantages of our technology, cost, faster delivery & features.

Upcoming projects in R&D in 2018-19

Transformer less Online UPS from 60KVA-150KVA (Almost completed)
IGBT based static voltage stabilizer from 30KVA-200KVA (On-going project)
7 inch graphical display for UPS (Under implementation stage)
Grid export solar UPS 20KW (Yet to start, planning done)
Load sharing parallel redundancy using DSP. (Yet to start, planning done)

The center has a digital library with access to IEEE papers & reference designs, software for PCB designing, development tools for software programming etc. Our typical 1st phase of conceptualization and prototyping of any major project is around 15-20 days in comparison to 5-6 months taken by many Industry leaders; this is because of our past case study documentation of projects undertaken during the last 10 years and this is what sets up apart from others.
 

SD Awards
SD's UPS AWARDS
SD's UPS Awards 2018
Survey Highlights
How They Faired
SD's Power Electronic Industry Analysis,
Year Ending March 2018
SD's Top 10
Power Electronic Companies
SD's Top 5
Online UPS Manufacturers
SD's Top 3
Line-Interactive UPS Manufacturers
SD's Top
Home UPS/CVT/Inverter Company
Special Awards
SD's UPS SURVEY
SD's UPS Users' Choice Awards 2018
Companies to Watch
SD Users' Satisfaction Rating
SD's SOLAR AWARDS
SD's Solar Market Analysis 2018
SD's top 5, SPV Panel Manufacturers of the Year 2018
SD's top 5, SPCU Manufacturers of the Year 2018
SD's top 5, Hybrid-Grid Sharing Solar Power Solution Provider of the Year 2018
SD's top 5, Off-Grid Sharing Solar Power Solution Provider of the Year 2018
SD's A++ Green Star Rating 2018

 Softdisk House, 39, A Block, Near MPSRTC Depot,
Bhadbada Road, Jawahar Chowk. Bhopal - 462003
Phone : 91-755-5223781, 3012899, Fax : 91-755-5223781, E-Mail : contact@softdiskindia.com