SD Users' Satisfaction Survey Awards, 2011
Sample size of 9243 respondents

Findings of the SD USERS’ SATISFACTION SURVEY 2011 suggest that today's customer is very sensitive price & quality wise. The higher rating customer is extremely quality conscious still he wants good value for money and thinks UPS to be an integral part of the computing system while at the lower end too the myth “that customer is price sensitive & it’s the price that matters for him” is gone. Today the customer going in for lower rating online UPS is very curious to know the quality of the product and the quality of service he will receive post purchase. He is no more interested in sacrificing quality for price. The survey shows that power protection equipment customers in India primarily evaluate product reliability, maintenance and service capabilities while selecting power protection equipment and hence companies with presence (having a service center) nearer the installation are preferred, this is more true in case of large installations, this is also evident with more higher end UPSs are now being sold by Indian UPS companies compared to earlier.

In the SME segment, suppliers need to actively anticipate the customer needs and offer pioneering solutions with assured services. Manufacturers that leverage this opportunity to distinguish themselves from other peers are likely to gain a strong competitive advantage. Today most corporate are willing to pay a premium for a truly reliable product rather than take the risk of suffering outrages by compromising on quality.

Softdisk believes, though Power continuity & Quality still are the key mantra for success of a UPS System albeit it is the ability of the company to customize its product to customers satisfaction which will turn the tide in its favor.

Energy saving is going to be huge factor in determining the success of UPS equipment. "Manufacturers will need to be more creative and proactive in identifying and grasping presently unexploited opportunities in the field of energy saving. With all suppliers already providing high value to their clients and competition being intense, energy saving differentiation - although very difficult to achieve - will be key to accessing new markets. With increasing value of space, there is an increased focus amongst the new age customers to incorporate higher wattage per cubic inch and demand high power factor for higher efficiency. This is where the Indian manufacturers had lost the plot to the Chinese & Taiwanese companies. With rack mounted version even the high end UPSs are coming with small foot print. However Indian companies are fast catching up.

New vendors who want to position themselves in the Indian Power Conditioners and transient voltage surge suppressors markets are taking the easy way out of R&D and now even the established once need to enhance their capabilities by going the Chinese way. This years survey clearly indicates that trading their way out to win market is no longer yielding success as Rupee went weak against the US$.

Softdisk has always been trying its level best to educate the end-users. We have always maintained that it is for the manufacturers who have to identify the users’ need and provide with cost effective, long term solutions to address them.

No wonders, our readers (the end-users) have positioned us as Power Quality Consultants. Our mission is to forge partnerships between Power Protection Equipment manufacturers and end users.

Softdisk sent over 15000 direct mailers. The result of the survey are based on 9243 responses received to our elaborate questionnaire. The questionnaire in poll format was made available at www.sdawards.in. Efforts were not limited here. Our executives visited over 220 installations across various locations through out India, and also over 500 installations were touched thru tele-calling.

A chart depicting the SD Rating
vis-à-vis percentage of satisfaction is given below :

Rating

Percentage of User Satisfaction

A+++

95% & Above.

A++

90% to 94.99%

A+

85% to 89.99%

A

80% to 84.99%

B+++

75% to 79.99%

B++

70% to 74.99%

B+

65% to 69.99%

B

60% to 64.99%

C+++

55% to 59.99%

C++

50% to 54.99%

C+

45% to 49.99%

C

40% to 44.99%

Not Rated

Below 40%.

This year the survey findings were analyzed more analytically by firstly bifurcating Online & Offline/Inline UPS manufacturers separately. UPSs were further bifurcated into Three Phase and Single Phase products in to various kVA categories, measured separately on Quality, After Sales Service, Pre Sales End User Education, Technology advantage vis-à-vis Cost effectiveness which Softdisk considers a must. The manufacturer must be able to identify the need of the end user and feed them with requisite information that will enable them to decide from the plethora of products available in the market, to actually have a quality product at a good enough price.

The Offline/Inline UPS systems were not categorized at this level. This limits by not allowing us to compare APC with say Emerson or Numeric. However it is still the online parallel redundant dual conversion technology which rules the roost when it comes to high-end mission critical applications. However at certain places Solar Energy solutions have gained some acceptance, but all there are at a very nascent stage. Your magazine is the first to come out with Solar Integrators rakings based on kWP they have commissioned in the fiscal 2010-11.

As usual we have updated the SD RATINGS, with stale companies earlier in the list being removed and new companies included which serves as a benchmark for quality and price-worthiness. May this survey allows the end-users to take correct decisions, which help their business in the long run.

As usual an effort by SOFTDISK to educate the masses.

 

SD’s Top 5 Users’ Satisfaction Survey Ratings for
Online UPS Systems above 200 kVA. (Three Phase).

SNo.

Name of the Company

Brand Name

Model Name

Grade

Satisfaction Rating

1

NUMERIC POWER SYSTEMS
RIELLO PCI

NUMERIC
REILLO

DIGITAL HPE 33
AROS

A++

95%

2

EMERSON NETWORK POWER

LIEBERT

LIEBERT NXe

A++

94%

3

EATON POWER QUALITY

POWERWARE

EATON 9395

A++

93%

4

APC (SCHNEIDER)

MGE UPS

GALAXY 5000

A++

92.5%

5

POWERONE MICRO SYSTEMS

POWERONE

MEGA POWER II

A++

92%

Best in Product Quality
DIGITAL HPE 33, NUMERIC
AROS 3000, PCI
EATON 9395

Best in After Sales Service
NUMERIC
EMERSON
PCI

Best in Pre Sales End User Education
EMERSON
APC

Best in Technology Advantage vis-a-vis Cost Effectiveness
DB POWER

As the above chart indicates Numeric and PCI emerged with top honors securing 95% satisfaction ratings. Numeric, Eaton & PCI were adjudged best in product quality. Emerson which was adjudged best in After Sales Service along with PCI & NUMERIC came a close second with 94% satisfaction rating.

Eaton was just 1 percentage point behind, clinching the 3rd spot in the above 200 kVA ratings in the 3 Phase category. Close on the heels was the APC (SCHNIDER) which narrowly missed the 3rd spot by 0.5% points, having to satisfy itself with the 4th spot. However APC-Schneider along with Emerson were adjudged best in Pre Sales End User Education.

Powerone, Bangalore which earned A++ satisfaction rating with 92 percentage point were adjudged Best in Technology Advantage vis-a-vis Cost Effectiveness, Powerone has over 20, 200 kVA plus installations clinched the 5th spot in the above 200 kVA ratings in this category.

 

SD’s Top 5 Users’ Satisfaction Survey Ratings for Online UPS Systems from 60 to 200 kVA. (Three Phase).

SNo.

Name of the Company

Brand Name

Model Name

Grade

Satisfaction Rating

1

EATON POWER QUALITY
EMERSON NETWORK POWER
NUMERIC POWER SYSTEMS
DELTA ENERGY

POWERWARE
LIEBERT
NUMERIC
DELTA

EATON 9390
LIEBERT NX
DIGITAL HPE I 33

MODULON NH PLUS

A++

93%

2

RIELLO PCI

AROS

AROS

A++

92.5%

3

HYKON INDIA PVT. LTD.

HYKON

GETT60 - GETT200

A++

92%

4

POWERONE MICRO SYSTEMS

POWERONE

HT Series

A++

91.5%

5

UNILINE ENERGY SYSTEMS

UNILINE

GIGA POWER

A++

91%

Best in Product Quality
MODULON NH PLUS, DELTA
EATON 9390, EATON
LIEBERT NX, EMERSON
DIGITAL HPE I 33, NUMERIC

Best in After Sales Service
Emerson
Numeric

Best in Pre Sales End User Education
Emerson
Eaton

Best in Technology Advantage vis-a-vis Cost Effectiveness
POWERONE
HYKON

As the above chart indicates Delta Energy, Emerson, Eaton and Numeric emerged with top honors securing 93% satisfaction ratings. There product Delta’s Modulon NH Plus, Numeric DIGITAL HPE I 33, Eaton 9390 & Liebert NX were adjudged best in product quality while Emerson & Numeric were adjudged best in After Sales Service.

PCI AROS brand came a close second with 92.5 satisfaction ratings.

Close on the heels were the AETT 3 - AETT 200 Series from Thrissur based Hykon India having a satisfaction rating of 92, the product along with POWERONE HT range was adjudged best in product quality vis-à-vis cost effectiveness satisfaction rating.

Powerone’s HT Series with a satisfaction rating of 91.5 was adjudged the fourth best, While Uniline grabbed the 5th spot with a satisfaction rating of 91%. Eaton & Emerson were adjudged the best in terms of End-User education.

 

SD’s Top 5 Users’ Satisfaction Survey Ratings for Online UPS Systems 10 to 60 kVA. (Three Phase).

SNo.

Name of the Company

Brand Name

Model Name

Grade

SatisfactionRating

1

NUMERIC POWER SYSTEMS
TECHSER POWER
DELTA ENERGY SYSTEMS
EMERSON NETWORK POWER

NUMERIC
TECHSER
DELTA
LIEBERT

HPE SERIES
TECH UPS

MODULON NH PLUS

LIEBERT 7400 S

A++

94%

2

UNILINE ENERGY SYSTEMS
POWERONE MICRO SYSTEMS

UNILINE
POWERONE

UNILINECOMPOWER

A++

93%

3

ARVI SYSTEMS & CONTROLS
ASIA POWERCOM
APC (SCHNIDER)

GN SERIES
POWERCOM
APC SURT

GN SERIES
VGD 1031
SURT-15KUXI

A++

92%

4

HYKON INDIA PVT. LTD.
MICROTEK INTERNATIONAL

HYKON
MICROTEK

GETT10 - GETT50
MAX POWER

A++

91.5%

5

TRITRONICS INDIA

TRITRONICS

TINY TRITON

A++

91%

Best in Product Quality
HPE Series NUMERIC
TECH UPS, TECHSER
GETT5 - GETT50, HYKON
POWERCOM VGD 1031
ARVI GN Series

Best in After Sales Service
NUMERIC
EMERSON
UNILINE

Best in Pre Sales End User Education
APC

Best in Technology
Advantage vis-a-vis Cost Effectiveness

NUMERIC
POWERONE
UNILINE

As the above chart indicates Numeric, Techser Power, Delta Energy and Emerson emerged with top honors securing 94% satisfaction ratings. HPE Series from Numeric, TECH UPS from TECHSER, GETT5 - GETT50 from Hykon India, Powercom VGD 1031 from Asia Powercom & Arvi’s GN Series were adjudged best in terms of Power Quality.

Uniline Energy Systems, & Powerone Micro systems with 93% satisfaction rating clinched the second spot in the Users’ Satisfaction Survey, 2011. Numeric, Uniline along with Emerson were adjudged best in After Sales Service. APC which has best record in Pre Sales End User Education & along with Asia Powercom and Arvi Controls & Systems clinched the 3rd spot in this category with 92% satisfaction level. Close on the heels was Thrissur based Hykon & Microtek International, a Delhi based company which started making its presence felt in the UPS Market which managed to clinch 91.5% satisfaction ratings clinching the fourth spot.

Tiny Triton from Tritronics India with 91 % satisfaction level clinched the 5th spot in this category.

 

SD’s Top 5 Users’ Satisfaction Survey Ratings for
Online UPS Systems upto 10 kVA. (Single Phase).

SNo.

Name of the Company

Brand Name

Model Name

Grade

Satisfaction Rating

1

APC (SCHNIDER)
EMERSON NETWORK
NUMERIC POWER SYSTEMS
UNILINE ENERGY SYSTEMS

APC
LIEBERT
NUMERIC
UNILINE

SMART UPS RT
7500 S

HP SERIES
MAXI POWER

A++

94%

2

POWERONE MICRO SYSTEMS
TECHSER POWER

POWERONE
TECHSER

COMPOWER
TECH UPS

A++

93%

3

ASIA POWERCOM

POWERCOM

VGD6000

A++

92%

4

TRITRONICS INDIA
CONSUL CONSOLIDATED

TRITRONICS
CONSUL

TINY TRITRON
MEGALINE

A++

91.5%

5

NEXUS

IT POWER

IT SERIES

A++

91%

Best in Product Quality
HP Series NUMERIC
TECH UPS, TECHSER
VGD 6000, POWERCOM
SMART UPS RT, APC

Best in After Sales Service
NUMERIC
UNILINE
NEXUS POWER

Best in End User Education
APC

Best in Technology Advantage vis-a-vis Cost Effectiveness
NUMERIC
POWERONE
UNILINE

As the above chart indicates APC, Emerson, Numeric and Uniline emerged with top honors securing 94% satisfaction ratings. HP Series from Numeric, TECH UPS from TECHSER, VGD SERIES from POWERCOM and SMART UPS RT from APC were adjudged best in terms of Product Quality.

Powerone Micro Systems & Techser Power with 93% satisfaction rating clinched the second spot in the Users’ Satisfaction Survey, 2011.

ASIA Powercom clinched the 3rd spot in this category with 92% satisfaction level. Close on the heels were Tiny Triton from Tritronics India & Megaline Series from Consul Consolidated which managed to clinch 91.5% satisfaction ratings clinching the fourth spot. Nexus with 91 % satisfaction level clinched the 5th spot in this category.

Numeric, Uniline along with Nexus Power System was adjudged best in providing After Sales Service.

 

SD’s Top 5 Users’ Satisfaction Survey Ratings for Offline UPS Systems.

SNo.

Name of the Company

Brand Name

Model Name

Grade

Satisfaction Rating

1

NUMERIC POWER SYSTEMS
APC (SCHNIDER)
WeP PERIPHERALS LTD

NUMERIC
BACK UPS

WEP

HP SERIES
APC BE500Y-IN
SUPER SERIES

A++

94%

2

ASIA POWERCOM

POWERCOM

AP Series

A++

93%

3

UNILINE ENERGY SYSTEMS
ELENT ELECTRONICS

UNILINE
ELENT

SMART POWER
ELENT

A++

92.5

4

MICROTEK INTERNATIONAL

MICROTEK

HERITAGE PLUS

A++

92%

5

NEXUS POWER SYSTEMS

NEXUS

NX SERIES

A++

91%

Best in Product Quality 
HP Series NUMERIC
APC BE500Y-IN
500 VA SUPER, WeP

Best in After Sales Service
NUMERIC
UNILINE
NEXUS
MICROTEK

Best in Technology Advantage vis-a-vis Cost Effectiveness
ASIA POWERCOM
ELENT

As the above chart indicates HP Series from Numeric, APC’s Back UPS BE500Y-IN AND 500 VA SUPER from WeP Peripherals clinched the top slot in the Over all rating with 94% satisfaction level, these product were also adjudged having the Best product quality.

Next in line was ASIA POWERCOM clinching the 2nd spot with 93% satisfaction level. They along with Elent had the distinction of having been judged Best in Technology Advantage vis-à-vis Cost-Effectiveness. However it was Numeric, Uniline and Nexus which emerged as the best in terms of After Sales Service.

Uniline & Elent bagged overall 3rd spot by clinching 92.5% satisfaction level. Microtek made mark in UPS with its Heritage Plus Series clinching 92% satisfaction level to clinch the 4th spot. They are also adjudged best in After Sales Service.

Nexus Power Systems having one of best service network clinched the fifth spot with 91% satisfaction level for their NX series.

 

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