SD Users' Satisfaction Survey Awards,
2011-12
Sample Size of 9172 responders |
Findings of the SD USERS’ SATISFACTION SURVEY 2012
suggest that today's customer is very sensitive price & quality wise.
The higher rating customer is extremely quality conscious still he wants
good value for money and thinks UPS to be an integral part of the
computing system while at the lower end too the myth “that customer is
price sensitive & it’s the price that matters for him” is gone.
Today the customer going in for lower rating online UPS is very curious to
know the quality of the product and the quality of service he will receive
post purchase. He is no more interested in sacrificing quality for price.
The survey shows that power protection equipment customers in India
primarily evaluate product reliability, maintenance and service
capabilities while selecting power protection equipment and hence
companies with presence (having a service center) nearer the installation
are preferred, this is more true in case of large installations, this is
also evident with more higher end UPSs are now being sold by Indian UPS
companies compared to earlier.
In the SME segment, suppliers
need to actively anticipate the customer needs and offer pioneering
solutions with assured services. Manufacturers that
leverage this opportunity to distinguish themselves from other peers
are likely to gain a strong competitive advantage. Today most corporate
are willing to pay a premium for a truly reliable product rather than take
the risk of suffering outrages by compromising on quality.
Softdisk believes, though Power
continuity & Quality still are the key mantra for success of
a UPS System albeit it is the ability
of the company to customize its product to customers satisfaction which
will turn the tide in its favor.
Energy saving is going to be huge factor in determining
the success of UPS equipment. "Manufacturers will need to be more
creative and proactive in identifying and grasping presently unexploited
opportunities in the field of energy saving. With all suppliers already
providing high value to their clients and competition being intense,
energy saving differentiation - although very difficult to achieve - will
be key to accessing new markets. With increasing value of space, there is
an increased focus amongst the new age customers to incorporate higher
wattage per cubic inch and demand high power factor for higher efficiency.
This is where the Indian manufacturers had lost the plot to the Chinese
& Taiwanese companies. With rack mounted version even the high end
UPSs are coming with small foot print. However Indian companies are fast
catching up.
New vendors who want to position themselves in the
Indian Power Conditioners and transient voltage surge suppressors markets
are taking the easy way out of R&D and now even the established once
need to enhance their capabilities by going the Chinese way. This years
survey clearly indicates that trading their way out to win market is no
longer yielding success as Rupee went weak against the US$.
Softdisk has always been trying its level best to
educate the end-users. We have always maintained that it is for the
manufacturers who have to identify the users’ need and provide with cost
effective, long term solutions to address them. No wonders, our readers
(the end-users) have positioned us as Power Quality Consultants. Our
mission is to forge partnerships between Power Protection Equipment
manufacturers and end users.
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A
chart depicting the SD Rating
vis-à-vis percentage of satisfaction is given below :
|
Rating |
% of User Satisfaction |
A+++ |
95% & Above. |
A++ |
90% to 94.99% |
A+ |
85% to 89.99% |
A |
80% to 84.99% |
B+++ |
75% to 79.99% |
B++ |
70% to 74.99% |
B+ |
65% to 69.99% |
B |
60% to 64.99% |
C+++ |
55% to 59.99% |
C++ |
50% to 54.99% |
C+ |
45% to 49.99% |
C |
40% to 44.99% |
Not Rated |
Below 40%. |
This year the survey findings were analyzed more
analytically by firstly bifurcating Online & Offline/Inline UPS
manufacturers separately. UPSs were further bifurcated into Three Phase
and Single Phase products in to various kVA categories, measured
separately on Quality, After Sales Service, Pre Sales End User Education,
Technology advantage vis-à-vis Cost effectiveness which Softdisk
considers a must. The manufacturer must be able to identify the need of
the end user and feed them with requisite information that will enable
them to decide from the plethora of products available in the market, to
actually have a quality product at a good enough price.
The Offline/Inline UPS systems were not categorized at
this level. This limits by not allowing us to compare APC with say Emerson
or Numeric. However it is still the online parallel redundant dual
conversion technology which rules the roost when it comes to high-end
mission critical applications. However at certain places Solar Energy
solutions have gained some acceptance, but all there are at a very nascent
stage.
Your magazine is the first to come out with
Solar Integrators rakings based on kWP they have commissioned in the
fiscal 2011-12.
As usual we have updated the SD RATINGS, with stale
companies earlier in the list being removed and new companies included
which serves as a benchmark for quality and price-worthiness. May this
survey allows the end-users to take correct decisions, which help their
business in the long run.
As usual an effort by SOFTDISK to educate the masses. |
SD’s
Top 5 Users’ Satisfaction Survey Ratings for
Online UPS Systems above 200 kVA (Three Phase). |
SNo. |
Name of the Company |
Brand Name |
Model Name |
Grade |
Satisfaction Rating
|
1 |
NOVATEUR ELECTRICAL & DIGITAL
SYSTEMS |
NUMERIC |
DIGITAL HPE 33 |
A++ |
95% |
2 |
EMERSON NETWORK POWER |
LIEBERT |
LIEBERT NX |
A++ |
94% |
3 |
RIELLO PCI |
aros |
AROS |
A++ |
93% |
4 |
UNILINE |
UNILINE |
D SERIES |
A++ |
92.5% |
5 |
POWERONE MICRO SYSTEMS |
POWERONE |
MEGA POWER II |
A++ |
92% |
As the above chart indicates Numeric owned by Novateur
emerged with top honors securing 95% satisfaction ratings. Numeric &
AROS brand from Riello PCI were adjudged best in product quality. Emerson
which was adjudged best in After Sales Service along with PCI &
Novateur came a close second with 94% satisfaction rating.
Riello PCI was just 1 percentage point behind,
clinching the 3rd spot in the above 200 kVA ratings in the 3 Phase
category. Close on the heels was the Uniline which narrowly missed the 3rd
spot by 0.5% points, having to satisfy itself with the 4th spot. However
Emerson were adjudged best in Pre Sales End User Education.
However Uniline along with Powerone, Bangalore which
earned A++ satisfaction rating with 92 percentage point were adjudged Best
in Technology Advantage vis-a-vis Cost Effectiveness.
Powerone has over 20, 200 kVA plus installations
clinched the 5th spot in the above 200 kVA ratings in this category.
|
SD’s Top 5 Users’
Satisfaction Survey Ratings for
Online UPS Systems from 60 to 200 kVA. (Three Phase). |
SNo. |
Name of the Company |
Brand Name |
Model Name |
Grade |
SatisfactionRating
|
1 |
EMERSON NETWORK
POWERNOVATEUR ELECTRICAL
DIGITAL DELTA POWER SOLUTIONS |
LIEBERT
NUMERIC
DELTA |
LIEBERT NX
DIGITAL HPE I 33
MODULON NH PLUS |
A++ |
93% |
2 |
RIELLO PCI |
AROS |
AROS |
A++ |
92.5% |
3 |
HYKON INDIA PVT. LTD. |
HYKON |
GETT60 - GETT200 |
A++ |
92% |
4 |
HITACHI HIREL |
HIREL |
I-6 |
A++ |
91.5% |
5 |
UNILINE ENERGY SYSTEMS |
UNILINE |
GIGA POWER |
A++ |
91% |
Best in Product Quality
MODULON NH PLUS, DELTA
LIEBERT NX, EMERSON
NUMERIC, DIGITAL HPE I 33
Best in After Sales Service
Delta
NOVATEUR
Best in Pre Sales End User Education
Emerson
Best in Technology Advantage vis-a-vis Cost Effectiveness
POWERONE
HYKON
|
As the above chart indicates Delta Power Solutions,
Emerson and Novateur Electrical & Digital Systems emerged with top
honors securing 93% satisfaction ratings. There product Delta’s Modulon
NH Plus, Novateur’s Numeric DIGITAL HPE I 33 & Liebert NX were
adjudged best in product quality while Delta & Novateur were adjudged
best in After Sales Service.
RIELLO PCI’s AROS brand came a close second with 92.5
satisfaction ratings.
Close on the heels were the AETT 3 - AETT 200 Series
from Thrissur based Hykon India having a satisfaction rating of 92, the
product along with POWERONE HT range was adjudged best in Product Quality
vis-à-vis cost Effectiveness Satisfaction Rating.
Hitachi Hi-Rel I-6 Series with a satisfaction rating of
91.5 was adjudged the fourth best, While Uniline grabbed the 5th spot with
a satisfaction rating of 91%.
Emerson were adjudged the best in terms of End-User
education.
|
SD’s Top 5 Users’
Satisfaction Survey Ratings for
Online UPS Systems 10 to 60 kVA. (Three Phase). |
SNo. |
Name of the Company |
Brand Name |
Model Name |
Grade |
Satisfaction Rating |
1 |
NOVATEUR ELECTRICAL
DIGITAL TECHSER POWER |
NUMERIC
TECHSER |
HPE SERIES
TECH UPS |
A++ |
94% |
2 |
UNILINE ENERGY SYSTEMS
POWERONE MICRO SYSTEMS |
UNILINE
POWERONE |
UNILINE
COMPOWER |
A++ |
93% |
3 |
ARVI SYSTEMS & CONTROLS
ASIA POWERCOM |
GN SERIES
ASIA POWER |
GN SERIES
APLF SERIES |
A++ |
92% |
4 |
HYKON INDIA PVT. LTD.
MICROTEK INTERNATIONAL |
HYKON
MICROTEK |
GETT10 - GETT50
MAX POWER |
A++ |
91.5% |
5 |
TRITRONICS INDIA |
TRITRONICS |
TINY TRITON |
A++ |
91% |
Best in Product Quality
NUMERIC HPE Series
TECH UPS, TECHSER
GETT5 - GETT50, HYKON
ASIA POWER APLF
Series
Best in After Sales Service
NOVATEUR
UNILINE
Best in Pre Sales End User Education
ASIA POWERCOM
Best in Technology Advantage vis-a-vis Cost Effectiveness
POWERONE
UNILINE |
As the above chart indicates Novateur, Techser Power,
emerged with top honors securing 94% satisfaction ratings. Novateur’s
Numeric HPE Series, TECH UPS from TECHSER, GETT5 - GETT50 from Hykon India
& Asia Power APLF Series from Asia Powercom were adjudged best in
terms of Power Quality.
Uniline Energy Systems, & Powerone Micro systems
with 93% satisfaction rating clinched the second spot in the Users’
Satisfaction Survey, 2012. Novateur, along with Uniline were adjudged best
in After Sales Service. Asia Powercom earned the distinction of being the
Best in Pre Sales End User Education.
Asia Powercom and Arvi Controls & Systems clinched
the 3rd spot in this category with 92% satisfaction level. Close on the
heels was Thrissur based Hykon & Microtek International, a Delhi based
company which managed to clinch 91.5% satisfaction ratings clinching the
fourth spot.
Tiny Triton from Tritronics India with 91 %
satisfaction level clinched the 5th spot in this category.
Uniline along with Powerone were adjudged Best
in Technology Advantage vis-a-vis Cost Effectiveness.
|
SD’s
Top 5 Users’ Satisfaction Survey Ratings for
Online UPS Systems upto 10 kVA. (Single Phase). |
SNo. |
Name of the Company |
Brand Name |
Model Name |
Grade |
SatisfactionRating
|
1 |
DELTA POWER SOLUTIONS
EMERSON NETWORK
NOVATEUR ELECTRICAL & DIGITAL
UNILINE ENERGY SYSTEMS |
DELTA
LIEBERT
NUMERIC
UNILINE |
AMPLON RT Series
7500S
HP SERIES
MAXI POWER |
A++ |
94% |
2 |
POWERONE MICRO SYSTEMS TECHSER POWER |
POWERONE
TECHSER |
COMPOWER
TECH UPS |
A++ |
93% |
3 |
ASIA POWERCOM |
ASIA POWER |
APHF SERIES |
A++ |
92% |
4 |
TRITRONICS INDIA CONSUL CONSOLIDATED |
TRITRONICS
CONSUL |
TINY TRITRON
MEGALINE |
A++ |
91.5% |
5 |
NEXUS |
IT POWER |
IT SERIES |
A++ |
91% |
Best in Product Quality
NUMERIC, HP Series
TECH UPS, TECHSER
ASIA POWER APHF
Series
Amplon RT Series, DELTA
Best in After Sales Service
NUMERIC
UNILINE
NEXUS POWER
Best in End User Education
DELTA
Best in Technology Advantage vis-a-vis Cost Effectiveness
NUMERIC
UNILINE |
As the above chart indicates Delta, Emerson, Novateur
and Uniline emerged with top honors securing 94% satisfaction ratings.
Numeric HP Series from Novateur, TECH UPS from TECHSER, APLF SERIES from
ASIA POWER and AMPLON RT Series from DELTA were adjudged best in terms of
Product Quality.
Powerone Micro Systems & Techser Power with 93%
satisfaction rating clinched the 2nd spot in the Users’ Satisfaction
Survey, 2012.
ASIA Powercom clinched the 3rd spot in this
category with 92% satisfaction level. Close on the heels were Tiny Triton
from Tritronics India & Megaline Series from Consul Consolidated which
managed to clinch 91.5% satisfaction ratings clinching the fourth spot.
Nexus with 91 % satisfaction level clinched the 5th spot in this category.
Numeric, Uniline along with Nexus Power System was
adjudged best in providing After Sales Service.
|
SD’s Top 5 Users’
Satisfaction Survey Ratings for Offline UPS Systems. |
SNo. |
Name of the Company |
Brand Name |
Model Name |
Grade |
Satisfaction Rating
|
1 |
NOVATEUR ELECTRICAL & DIGITAL |
NUMERIC |
HP SERIES |
A++ |
94% |
2 |
WeP PERIPHERALS LTD |
WEP |
ECO SERIES |
A++ |
93% |
3 |
UNILINE ENERGY SYSTEMS
ELENT ELECTRONICS |
UNILINE
ELENT |
SMART POWER
ELENT |
A++ |
92.5% |
4 |
MICROTEK INTERNATIONAL |
MICROTEK |
HERITAGE PLUS |
A++ |
92% |
5 |
NEXUS POWER SYSTEMS |
NEXUS |
NX SERIES |
A++ |
91% |
Best in Product Quality
NUMERIC, HP Series
600 VA ECO, WeP
Best in After Sales Service
NOVATEUR
UNILINE
NEXUS
MICROTEK
Best in Technology Advantage vis-a-vis Cost Effectiveness
ELENT
NOVATEUR
|
As the above chart indicates Novateur’s Numeric HP
Series topped the chart with 94% satisfaction levels.
Another UPS 600 VA ECO from WeP Peripherals came a
close second in the over all rating with 93% satisfaction level, these
product were also adjudged having the Best Product Quality.
Next in line was Uniline & Elent bagging overall
3rd spot by clinching 92.5% satisfaction level.
Elent along with Novateur had the distinction of having
been judged Best in Technology Advantage vis-à-vis Cost-Effectiveness.
However it was Novateur, Uniline and Nexus & Microtek which emerged as
the best in terms of After Sales Service.
Microtek made mark in UPS with its Heritage Plus Series
clinching 92% satisfaction level to clinch the 4th spot. They are also
adjudged best in After Sales Service.
Nexus Power Systems having one of best service network
clinched the fifth spot with 91% satisfaction level for their NX series.
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