SD Users' Satisfaction Survey Awards, 2011-12
Sample Size of 9172 responders

Findings of the SD USERS’ SATISFACTION SURVEY 2012 suggest that today's customer is very sensitive price & quality wise. The higher rating customer is extremely quality conscious still he wants good value for money and thinks UPS to be an integral part of the computing system while at the lower end too the myth “that customer is price sensitive & it’s the price that matters for him” is gone. Today the customer going in for lower rating online UPS is very curious to know the quality of the product and the quality of service he will receive post purchase. He is no more interested in sacrificing quality for price. The survey shows that power protection equipment customers in India primarily evaluate product reliability, maintenance and service capabilities while selecting power protection equipment and hence companies with presence (having a service center) nearer the installation are preferred, this is more true in case of large installations, this is also evident with more higher end UPSs are now being sold by Indian UPS companies compared to earlier.

In the SME segment, suppliers need to actively anticipate the customer needs and offer pioneering solutions with assured services. Manufacturers that leverage this opportunity to distinguish themselves from other peers are likely to gain a strong competitive advantage. Today most corporate are willing to pay a premium for a truly reliable product rather than take the risk of suffering outrages by compromising on quality.

Softdisk believes, though Power continuity & Quality still are the key mantra for success of a UPS System albeit it is the ability of the company to customize its product to customers satisfaction which will turn the tide in its favor.

Energy saving is going to be huge factor in determining the success of UPS equipment. "Manufacturers will need to be more creative and proactive in identifying and grasping presently unexploited opportunities in the field of energy saving. With all suppliers already providing high value to their clients and competition being intense, energy saving differentiation - although very difficult to achieve - will be key to accessing new markets. With increasing value of space, there is an increased focus amongst the new age customers to incorporate higher wattage per cubic inch and demand high power factor for higher efficiency. This is where the Indian manufacturers had lost the plot to the Chinese & Taiwanese companies. With rack mounted version even the high end UPSs are coming with small foot print. However Indian companies are fast catching up.

New vendors who want to position themselves in the Indian Power Conditioners and transient voltage surge suppressors markets are taking the easy way out of R&D and now even the established once need to enhance their capabilities by going the Chinese way. This years survey clearly indicates that trading their way out to win market is no longer yielding success as Rupee went weak against the US$.

Softdisk has always been trying its level best to educate the end-users. We have always maintained that it is for the manufacturers who have to identify the users’ need and provide with cost effective, long term solutions to address them. No wonders, our readers (the end-users) have positioned us as Power Quality Consultants. Our mission is to forge partnerships between Power Protection Equipment manufacturers and end users.

A chart depicting the SD Rating
vis-à-vis percentage of satisfaction is given below :

Rating

% of User Satisfaction

A+++

95% & Above.

A++

90% to 94.99%

A+

85% to 89.99%

A

80% to 84.99%

B+++

75% to 79.99%

B++

70% to 74.99%

B+

65% to 69.99%

B

60% to 64.99%

C+++

55% to 59.99%

C++

50% to 54.99%

C+

45% to 49.99%

C

40% to 44.99%

Not Rated

Below 40%.

This year the survey findings were analyzed more analytically by firstly bifurcating Online & Offline/Inline UPS manufacturers separately. UPSs were further bifurcated into Three Phase and Single Phase products in to various kVA categories, measured separately on Quality, After Sales Service, Pre Sales End User Education, Technology advantage vis-à-vis Cost effectiveness which Softdisk considers a must. The manufacturer must be able to identify the need of the end user and feed them with requisite information that will enable them to decide from the plethora of products available in the market, to actually have a quality product at a good enough price.

The Offline/Inline UPS systems were not categorized at this level. This limits by not allowing us to compare APC with say Emerson or Numeric. However it is still the online parallel redundant dual conversion technology which rules the roost when it comes to high-end mission critical applications. However at certain places Solar Energy solutions have gained some acceptance, but all there are at a very nascent stage. 

Your magazine is the first to come out with Solar Integrators rakings based on kWP they have commissioned in the fiscal 2011-12.

As usual we have updated the SD RATINGS, with stale companies earlier in the list being removed and new companies included which serves as a benchmark for quality and price-worthiness. May this survey allows the end-users to take correct decisions, which help their business in the long run.

As usual an effort by SOFTDISK to educate the masses.

SD’s Top 5 Users’ Satisfaction Survey Ratings for
Online UPS Systems above 200 kVA (Three Phase).

SNo.

Name of the Company

Brand Name

Model Name

Grade

Satisfaction Rating

1

NOVATEUR ELECTRICAL & DIGITAL SYSTEMS

NUMERIC

DIGITAL HPE 33

A++

95%

2

EMERSON NETWORK POWER

LIEBERT

LIEBERT NX

A++

94%

3

RIELLO PCI

aros

AROS

A++

93%

4

UNILINE

UNILINE

D SERIES

A++

92.5%

5

POWERONE MICRO SYSTEMS

POWERONE

MEGA POWER II

A++

92%

Best in Product Quality
NUMERIC, DIGITAL HPE 33
AROS 3000, PCI

Best in After Sales Service
NOVATEUR
EMERSON
RIELLO PCI

Best in Pre Sales End User Education
EMERSON

Best in Technology 
Advantage vis-a-vis Cost Effectiveness

UNILINE POWERONE

As the above chart indicates Numeric owned by Novateur emerged with top honors securing 95% satisfaction ratings. Numeric & AROS brand from Riello PCI were adjudged best in product quality. Emerson which was adjudged best in After Sales Service along with PCI & Novateur came a close second with 94% satisfaction rating.

Riello PCI was just 1 percentage point behind, clinching the 3rd spot in the above 200 kVA ratings in the 3 Phase category. Close on the heels was the Uniline which narrowly missed the 3rd spot by 0.5% points, having to satisfy itself with the 4th spot. However Emerson were adjudged best in Pre Sales End User Education. 

However Uniline along with Powerone, Bangalore which earned A++ satisfaction rating with 92 percentage point were adjudged Best in Technology Advantage vis-a-vis Cost Effectiveness.

Powerone has over 20, 200 kVA plus installations clinched the 5th spot in the above 200 kVA ratings in this category.

SD’s Top 5 Users’ Satisfaction Survey Ratings for 
Online UPS Systems from 60 to 200 kVA. (Three Phase).

SNo.

Name of the Company

Brand Name

Model Name

Grade

SatisfactionRating

1

EMERSON NETWORK 
POWERNOVATEUR ELECTRICAL 
DIGITAL DELTA POWER SOLUTIONS

LIEBERT 
NUMERIC
DELTA

LIEBERT NX 
DIGITAL HPE I 33
MODULON NH PLUS

A++

93%

2

RIELLO PCI

AROS

AROS

A++

92.5%

3

HYKON INDIA PVT. LTD.

HYKON

GETT60 - GETT200

A++

92%

4

HITACHI HIREL

HIREL

I-6

A++

91.5%

5

UNILINE ENERGY SYSTEMS

UNILINE

GIGA POWER

A++

91%

Best in Product Quality
MODULON NH PLUS, DELTA
LIEBERT NX, EMERSON
NUMERIC, DIGITAL HPE I 33

Best in After Sales Service
Delta
NOVATEUR

Best in Pre Sales End User Education
Emerson

Best in Technology Advantage vis-a-vis Cost Effectiveness
POWERONE
HYKON

As the above chart indicates Delta Power Solutions, Emerson and Novateur Electrical & Digital Systems emerged with top honors securing 93% satisfaction ratings. There product Delta’s Modulon NH Plus, Novateur’s Numeric DIGITAL HPE I 33 & Liebert NX were adjudged best in product quality while Delta & Novateur were adjudged best in After Sales Service.

RIELLO PCI’s AROS brand came a close second with 92.5 satisfaction ratings. 

Close on the heels were the AETT 3 - AETT 200 Series from Thrissur based Hykon India having a satisfaction rating of 92, the product along with POWERONE HT range was adjudged best in Product Quality vis-à-vis cost Effectiveness Satisfaction Rating.

Hitachi Hi-Rel I-6 Series with a satisfaction rating of 91.5 was adjudged the fourth best, While Uniline grabbed the 5th spot with a satisfaction rating of 91%.

Emerson were adjudged the best in terms of End-User education.

SD’s Top 5 Users’ Satisfaction Survey Ratings for
Online UPS Systems 10 to 60 kVA. (Three Phase).

SNo.

Name of the Company

Brand Name

Model Name

Grade

Satisfaction Rating

1

NOVATEUR ELECTRICAL
DIGITAL TECHSER POWER

NUMERIC
TECHSER

HPE SERIES
TECH UPS

A++

94%

2

UNILINE ENERGY SYSTEMS 
POWERONE MICRO SYSTEMS

UNILINE
POWERONE

UNILINE
COMPOWER

A++

93%

3

ARVI SYSTEMS & CONTROLS
ASIA POWERCOM

GN SERIES
ASIA POWER

GN SERIES
APLF SERIES

A++

92%

4

HYKON INDIA PVT. LTD.
MICROTEK INTERNATIONAL

HYKON
MICROTEK

GETT10 - GETT50 
MAX POWER

A++

91.5%

5

TRITRONICS INDIA

TRITRONICS

TINY TRITON

A++

91%

Best in Product Quality
NUMERIC HPE Series 
TECH UPS, TECHSER
GETT5 - GETT50, HYKON
ASIA POWER APLF Series

Best in After Sales Service
NOVATEUR
UNILINE

Best in Pre Sales End User Education
ASIA POWERCOM 

Best in Technology Advantage vis-a-vis Cost Effectiveness
POWERONE
UNILINE

As the above chart indicates Novateur, Techser Power, emerged with top honors securing 94% satisfaction ratings. Novateur’s Numeric HPE Series, TECH UPS from TECHSER, GETT5 - GETT50 from Hykon India & Asia Power APLF Series from Asia Powercom were adjudged best in terms of Power Quality.

Uniline Energy Systems, & Powerone Micro systems with 93% satisfaction rating clinched the second spot in the Users’ Satisfaction Survey, 2012. Novateur, along with Uniline were adjudged best in After Sales Service. Asia Powercom earned the distinction of being the Best in Pre Sales End User Education.

Asia Powercom and Arvi Controls & Systems clinched the 3rd spot in this category with 92% satisfaction level. Close on the heels was Thrissur based Hykon & Microtek International, a Delhi based company which managed to clinch 91.5% satisfaction ratings clinching the fourth spot.

Tiny Triton from Tritronics India with 91 % satisfaction level clinched the 5th spot in this category.

Uniline along with Powerone were adjudged Best in Technology Advantage vis-a-vis Cost Effectiveness.

SD’s Top 5 Users’ Satisfaction Survey Ratings for 
Online UPS Systems upto 10 kVA. (Single Phase).

SNo.

Name of the Company

Brand Name

Model Name

Grade

SatisfactionRating

1

DELTA POWER SOLUTIONS
EMERSON NETWORK
NOVATEUR ELECTRICAL & DIGITAL 
UNILINE ENERGY SYSTEMS

DELTA
LIEBERT
NUMERIC
UNILINE

AMPLON RT Series
7500S
HP SERIES
MAXI POWER

A++

94%

2

POWERONE MICRO SYSTEMS TECHSER POWER

POWERONE
TECHSER

COMPOWER
TECH UPS

A++

93%

3

ASIA POWERCOM

ASIA POWER

APHF SERIES

A++

92%

4

TRITRONICS INDIA CONSUL CONSOLIDATED

TRITRONICS
CONSUL

TINY TRITRON
MEGALINE

A++

91.5%

5

NEXUS

IT POWER

IT SERIES

A++

91%

Best in Product Quality
NUMERIC, HP Series 
TECH UPS, TECHSER
ASIA POWER APHF Series
Amplon RT Series, DELTA

Best in After Sales Service
NUMERIC
UNILINE
NEXUS POWER

Best in End User Education
DELTA

Best in Technology Advantage vis-a-vis Cost Effectiveness
NUMERIC
UNILINE

As the above chart indicates Delta, Emerson, Novateur and Uniline emerged with top honors securing 94% satisfaction ratings. Numeric HP Series from Novateur, TECH UPS from TECHSER, APLF SERIES from ASIA POWER and AMPLON RT Series from DELTA were adjudged best in terms of Product Quality.

Powerone Micro Systems & Techser Power with 93% satisfaction rating clinched the 2nd spot in the Users’ Satisfaction Survey, 2012.

ASIA Powercom clinched the 3rd spot in this category with 92% satisfaction level. Close on the heels were Tiny Triton from Tritronics India & Megaline Series from Consul Consolidated which managed to clinch 91.5% satisfaction ratings clinching the fourth spot. Nexus with 91 % satisfaction level clinched the 5th spot in this category.

Numeric, Uniline along with Nexus Power System was adjudged best in providing After Sales Service.

SD’s Top 5 Users’ Satisfaction Survey Ratings for Offline UPS Systems.

SNo.

Name of the Company

Brand Name

Model Name

Grade

Satisfaction Rating

1

NOVATEUR ELECTRICAL & DIGITAL

NUMERIC

HP SERIES

A++

94%

2

WeP PERIPHERALS LTD

WEP

ECO SERIES

A++

93%

3

UNILINE ENERGY SYSTEMS
ELENT ELECTRONICS

UNILINE
ELENT

SMART POWER
ELENT

A++

92.5%

4

MICROTEK INTERNATIONAL

MICROTEK

HERITAGE PLUS

A++

92%

5

NEXUS POWER SYSTEMS

NEXUS

NX SERIES

A++

91%

Best in Product Quality
NUMERIC, HP Series 
600 VA ECO, WeP

Best in After Sales Service
NOVATEUR
UNILINE
NEXUS
MICROTEK

Best in Technology Advantage vis-a-vis Cost Effectiveness
ELENT
NOVATEUR

As the above chart indicates Novateur’s Numeric HP Series topped the chart with 94% satisfaction levels.

Another UPS 600 VA ECO from WeP Peripherals came a close second in the over all rating with 93% satisfaction level, these product were also adjudged having the Best Product Quality.

Next in line was Uniline & Elent bagging overall 3rd spot by clinching 92.5% satisfaction level.

Elent along with Novateur had the distinction of having been judged Best in Technology Advantage vis-à-vis Cost-Effectiveness. However it was Novateur, Uniline and Nexus & Microtek which emerged as the best in terms of After Sales Service.

Microtek made mark in UPS with its Heritage Plus Series clinching 92% satisfaction level to clinch the 4th spot. They are also adjudged best in After Sales Service.

Nexus Power Systems having one of best service network clinched the fifth spot with 91% satisfaction level for their NX series.

 

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