SD Users'
Satisfaction Survey Awards, 2013
Sample Size of 9349 responders |
Findings of the SD USERS’ SATISFACTION SURVEY 2013
suggest that today's customer is very sensitive price & quality wise.
The higher rating customer is extremely quality conscious still he wants
good value for money and thinks UPS to be an integral part of the
computing system while at the lower end too the myth “that customer is
price sensitive & it’s the price that matters for him” is gone.
Today the customer going in for lower rating online UPS is very curious to
know the quality of the product and the quality of service he will receive
post purchase. He is no more interested in sacrificing quality for price.
The survey shows that power protection equipment customers in India
primarily evaluate product reliability, maintenance and service
capabilities while selecting power protection equipment and hence
companies with presence (having a service center) nearer the installation
are preferred, this is more true in case of large installations, this is
also evident with more higher end UPSs are now being sold by Indian UPS
companies compared to earlier.
In the SME segment, suppliers
need to actively anticipate the customer needs and offer pioneering
solutions with assured services. Manufacturers that
leverage this opportunity to distinguish themselves from other peers
are likely to gain a strong competitive advantage. Today most corporate
are willing to pay a premium for a truly reliable product rather than take
the risk of suffering outrages by compromising on quality.
Softdisk believes, though Power
continuity & Quality still are the key mantra for success of
a UPS System albeit it is the ability
of the company to customize its product to customers satisfaction which
will turn the tide in its favor.
Energy saving is going to be huge factor in determining
the success of UPS equipment. "Manufacturers will need to be more
creative and proactive in identifying and grasping presently unexploited
opportunities in the field of energy saving. With all suppliers already
providing high value to their clients and competition being intense,
energy saving differentiation - although very difficult to achieve - will
be key to accessing new markets. With increasing value of space, there is
an increased focus amongst the new age customers to incorporate higher
wattage per cubic inch and demand high power factor for higher efficiency.
This is where the Indian manufacturers had lost the plot to the Chinese
& Taiwanese companies. With rack mounted version even the high end
UPSs are coming with small foot print. However Indian companies are fast
catching up.
New vendors who want to position themselves in the
Indian Power Conditioners and transient voltage surge suppressors markets
are taking the easy way out of R&D and now even the established once
need to enhance their capabilities by going the Chinese way. This years
survey clearly indicates that trading their way out to win market is no
longer yielding success as Rupee went weak against the US$.
Softdisk has always been trying its level best to
educate the end-users. We have always maintained that it is for the
manufacturers who have to identify the users’ need and provide with cost
effective, long term solutions to address them. No wonders, our readers
(the end-users) have positioned us as Power Quality Consultants. Our
mission is to forge partnerships between Power Protection Equipment
manufacturers and end users.
Over
all 354 companies reponded to our survey as we reached 690 companies
giving SD Ratings 183 of them. For this Softdisk sent over 16000 direct
mailers. The result of the survey are based on 9349 responses received to
our elaborate questionnaire. The questionnaire in poll format was made
available at www.sdawards.in
Efforts were not limited here. Our executives visited nearly 277
installations across various locations through out India, and also over
763 installations were touched thru tele-calling.
A
chart depicting the SD Rating
vis-à-vis percentage of satisfaction is given below : |
Rating |
Percentage of User
Satisfaction |
A+++ |
95% & Above. |
A++ |
90% to 94.99% |
A+ |
85% to 89.99% |
A |
80% to 84.99% |
B+++ |
75% to 79.99% |
B++ |
70% to 74.99% |
B+ |
65% to 69.99% |
B |
60% to 64.99% |
C+++ |
55% to 59.99% |
C++ |
50% to 54.99% |
C+ |
45% to 49.99% |
C |
40% to 44.99% |
Not
Rated |
Below 40%. |
This year the survey findings were analyzed more analytically by
firstly bifurcating Online & Offline/Inline UPS manufacturers
separately. UPSs were further bifurcated into Three Phase and Single Phase
products in to various kVA categories, measured separately on Quality,
After Sales Service, Pre Sales End User Education, Technology advantage
vis-à-vis Cost effectiveness which Softdisk considers a must. The
manufacturer must be able to identify the need of the end user and feed
them with requisite information that will enable them to decide from the
plethora of products available in the market, to actually have a quality
product at a good enough price.
The Offline/Inline UPS systems were not categorized at
this level. This limits by not allowing us to compare APC with say Emerson
or Numeric. However it is still the online parallel redundant dual
conversion technology which rules the roost when it comes to high-end
mission critical applications. However at certain places Solar Energy
solutions have gained some acceptance, but all there are at a very nascent
stage.
Your magazine is the first to come out with
Complete Solar Industry Survey with SD’s Top 5 SPV Manufacturers, SPCU
Manufacturers, OffGrid-Rooftop Solar Solutions Providers, Hybrid Grid-Tie
Solar Solutions Provider, Solar Lumanaries Suppliers Separately 2012-13.
THIS IS FIRST OF ITS KIND RATING OF SOLAR COMPANIES
ANYWHERE IN THE WORLD
As usual we have updated the SD RATINGS, with stale
companies earlier in the list being removed and new companies included
which serves as a benchmark for quality and price-worthiness. May this
survey allows the end-users to take correct decisions, which help their
business in the long run.
As usual an effort by SOFTDISK to educate the masses. |
SD’s Top 5 Users’ Satisfaction Survey Ratings
for Online UPS Systems above 200 kVA. (Three Phase).
|
SNo. |
Name of the Company |
Brand Name |
Model Name |
Grade |
Satisfaction
Rating
|
1 |
NUMERIC UPS |
NUMERIC |
DIGITAL HPE 33 |
A++ |
95% |
2 |
EMERSON NETWORK POWEREATON |
LIEBERT EATON |
LIEBERT NX 9395 |
A++ |
94% |
3 |
DELTA |
DELTA |
MODULON DPH |
A++ |
93% |
4 |
UNILINE |
UNILINE |
D SERIES |
A++ |
92.5% |
5 |
POWERONE MICRO SYSTEMS |
POWERONE |
PMP PLUS |
A++ |
92% |
As the above chart indicates Numeric UPS emerged with
top honors securing 95% satisfaction ratings. Numeric & Modulon DPH
brand from Delta & PMP Plus from Powerone & Eaton 9395 were
adjudged best in product quality. Emerson which was adjudged best in After
Sales Service along with Delta & Numeric UPS came a close second with
94% satisfaction rating. Eaton was also adjudged with 94% satisfaction
level & A++ rating.
Delta was just 1 percentage point behind, clinching the
3rd spot in the above 200 kVA ratings in the
3 Phase category. Close on the heels was the Uniline which narrowly missed
the 3rd spot by 0.5% points, having to satisfy itself with the 4th spot.
However Emerson were adjudged best in Pre Sales End User Education.
However Uniline along with Powerone, Bangalore which
earned A++ satisfaction rating with 92 percentage point were adjudged Best
in Technology Advantage vis-a-vis Cost Effectiveness.
Powerone has over 20, 200 kVA plus installations
clinched the 5th spot in the above 200 kVA ratings in this category.
|
SD’s Top 5 Users’ Satisfaction Survey Ratings
for Online UPS
Systems from 60 to 200 kVA. (Three Phase). |
SNo. |
Name of the Company |
Brand Name |
Model Name |
Grade |
Satisfaction
Rating
|
1 |
ARVI SYSTEMS & CONTROLS
EMERSON NETWORK POWERNUMERIC UPS |
ARVILIEBERT NUMERIC |
FL-ECT –303,
EC-303
LIEBERT NX
DIGITAL HPE I 33
|
A++ |
93% |
2 |
DELTA |
DELTA |
ULTRON DPS |
A++ |
92.5% |
3 |
HYKON INDIA PVT. LTD. |
HYKON |
GETT60 - GETT200 |
A++ |
92% |
4 |
HITACHI HIREL |
HIREL |
I-6 |
A++ |
91.5% |
5 |
POWER ONE MICRO SYSTEMS |
POWERONE |
PLATINUM PPT & PPM |
A++ |
91% |
As the above chart indicates Emerson and Numeric UPS
emerged with top honors securing 93% satisfaction ratings. There product
Delta’s Ultron DPS, Numeric UPSs Numeric DIGITAL HPE I 33, Liebert NX
& Arvi’s ECT-303 were adjudged best in product quality while Delta
& Numeric UPS were adjudged best in After Sales Service.
Delta Ultron DPS brand came a close second with 92.5
satisfaction ratings.
Close on the heels were the AETT 3 - AETT 200 Series
from Thrissur based Hykon India having a satisfaction rating of 92, the
product along with POWERONE Platinum PPT & PPM range was adjudged best
in Product Quality vis-à-vis cost Effectiveness Satisfaction Rating.
Hitachi Hi-Rel I-6 Series with a satisfaction rating of
91.5 was adjudged the fourth best, While Uniline grabbed the 5th spot with
a satisfaction rating of 91%.
Emerson were adjudged the best in terms of End-User
education.
|
SD’s Top 5 Users’ Satisfaction Survey Ratings for
Online UPS Systems 10 to 60 kVA. (Three Phase).
|
SNo. |
Name of the Company |
Brand Name |
Model Name |
Grade |
Satisfaction Rating |
1 |
NUMERIC UPS
TECHSER POWER |
NUMERIC
TECHSER |
HPE SERIES
TECH UPS |
A++ |
94% |
2 |
UNILINE ENERGY SYSTEMS
POWERONE MICRO SYSTEMS |
UNILINE
POWERONE |
UNILINE
PMS/PMP |
A++ |
93% |
3 |
ARVI SYSTEMS & CONTROLS
MICROTEK INTERNATIONAL |
ARVI
MICROTEK |
EC-303
MAX POWER |
A++ |
92% |
4 |
HYKON INDIA PVT. LTD. |
HYKON |
GETT10 - GETT50 |
A++ |
91.5% |
5 |
ASIA POWERCOM |
ASIA POWER |
APLF SERIES |
A++ |
91% |
As the above chart indicates Numeric UPS, Techser
Power, emerged with top honors securing 94% satisfaction ratings. Numeric
HPE Series, TECH UPS from TECHSER, GETT5 - GETT50 from Hykon India were
adjudged best in terms of Product Quality.
Uniline Energy Systems, & Powerone Micro systems
with 93% satisfaction rating clinched the second spot in the Users’
Satisfaction Survey, 2013. Numeric, along with Uniline were adjudged best
in After Sales Service. Asia Powercom earned the distinction of being the
Best in Pre Sales End User Education.
Microtek International and Arvi Controls & Systems
clinched the 3rd spot in this category with 92% satisfaction level. Close
on the heels was Thrissur based Hykon which managed to clinch 91.5%
satisfaction ratings clinching the fourth spot.
AsiaPowercom from APLF India with 91 % satisfaction
level clinched the 5th spot in this category.
Asia Powercom was adjudged Best in Pre Sales End User Education.
Uniline along with Powerone were adjudged Best
in Technology Advantage vis-a-vis Cost Effectiveness.
|
SD’s Top 5 Users’ Satisfaction
Survey Ratings
for Online UPS Systems upto 10 kVA. (Single Phase)
|
SNo. |
Name of the Company |
Brand Name |
Model Name |
Grade |
Satisfaction Rating |
1 |
EMERSON
NUMERIC UPS
UNILINE
|
LIEBERT
NUMERIC
UNILINE
|
7500 S
HP SERIES MAXI
POWER
|
A++ |
94% |
2 |
POWERONE
TECHSER POWER
|
POWERONE
TECHSER
|
COMPOWER
TECH UPS
|
A++ |
93% |
3 |
CONSUL
DELTA |
CONSUL
DELTA |
MEGALINE
AMPLON RT
|
A++ |
92% |
4 |
TRITRONICS |
TRITRONICS |
TINY TRITRON |
A++ |
91.5% |
5 |
NEXUS |
NEXUS |
NEXUS |
A++ |
91% |
As the above chart indicates Delta, Emerson, Numeric
and Uniline emerged with top honors securing 94% satisfaction ratings.
Numeric HP Series from Novateur, TECH UPS from TECHSER and AMPLON RT
Series from DELTA were adjudged best in terms of Product Quality.
Powerone Micro Systems & Techser Power with 93%
satisfaction rating clinched the 2nd spot in the Users’ Satisfaction
Survey, 2013.
Delta Consul clinched the 3rd spot in this category
with 92% satisfaction level. Close on the heels were Tiny Triton from
Tritronics India which managed to clinch 91.5% satisfaction ratings
clinching the fourth spot.
Nexus with 91 % satisfaction level clinched the
5th spot in this category.
Numeric, Uniline along with Nexus Power System was
adjudged best in providing After Sales Service.
|
SD’s Top 5 Users’ Satisfaction Survey Ratings
for
Offline UPS Systems
|
SNo. |
Name of the Company |
Brand Name |
Model Name |
Grade |
Satisfaction Rating
|
1 |
NUMERIC UPS |
NUMERIC |
HP SERIES |
A++ |
94% |
2 |
WeP PERIPHERALS LTD |
WEP |
ECO SERIES |
A++ |
93% |
3 |
UNILINE ENERGY SYSTEMS
ELENT ELECTRONICS
|
UNILINEELENT |
SMART POWER
ELENT |
A++ |
92.5 |
4 |
MICROTEK INTERNATIONAL |
MICROTEK |
HERITAGE GOLD |
A++ |
92% |
5 |
NEXUS POWER SYSTEMS |
NEXUS |
NX SERIES |
A++ |
91% |
As the above chart indicates Novateur’s Numeric HP
Series topped the chart with 94% satisfaction levels.
Another UPS 600 VA ECO from WeP Peripherals came a
close second in the over all rating with 93% satisfaction level, these
product were also adjudged having the Best Product Quality.
Next in line was Uniline & Elent bagging overall
3rd spot by clinching 92.5% satisfaction level.
Elent along with Numeric had the distinction of having
been judged Best in Technology Advantage vis-à-vis Cost-Effectiveness.
However it was Novateur, Uniline and Nexus & Microtek which emerged as
the best in terms of After Sales Service.
Microtek made mark in UPS with its Heritage Gold Series
clinching 92% satisfaction level to clinch the 4th spot. They are also
adjudged best in After Sales Service.
Nexus Power Systems having one of best service network
clinched the fifth spot with 91% satisfaction level for their NX series.
|
SD's Most Innovative UPS of the
Year 2013 |
This award made to
SRC3KUXI
from
APC by Schneider Electric
Schneider
Electric IT Business India Pvt. Ltd.
|
Schneider Electric IT Business India Pvt. Ltd., the
global leader in critical power and cooling, today introduced its Double
Conversion Online Smart UPS SRC2KUXI (2KVA) and SRC3KUXI (3KVA) UPS
Models, developed specifically for harsh power conditions in India. These
very versatile double-conversion UPS expand APC by Schneider Electric's
award-winning Smart-UPS On-Line product line, offering novel features such
as Green Mode, Remote management, Generator compatibility and Parallel
redundancy amongst others, because of which the UPS helps save
approximately Rs 4000 to Rs 6000 a year on electricity bills.
The new SmartUPS ensures availability, manageability
and adaptability for any installation need. Usually the maximum impact of
the increasing power deficit is borne by organizations in Tier II and III
cities, especially the Small and Medium enterprises. These emerging
enterprises are often plagued by unpredictable power disturbances like
spikes, surges and black outs. They are increasingly opting for solutions
that will not only ensure smooth running of their critical facilities and
server rooms during long power outages, but also be energy efficient to
reduce energy costs.
Adaptability
The SmartUPS is compatible to a wide range of
generators, it also ensures tight voltage & frequency regulation, zero
transfer time for reactive loads, longer battery backup and extended run
capability making it an ideal solution for the harsh environments of Tier
II & III cities. The SmartUPS units are also easily adaptable to any
space thanks to the optional tower mounting and rack mounting
configuration.
Availability
The Smart UPS comes with Long battery backup and a 1000
W in-built charger that re-charges batteries in no time. This ensures
additional runtime with uninterrupted power load. The self-powered bypass
ensures seamless power to the load and allows UPS to be switched on even
when batteries are not connected. Additionally, the capability to parallel
two units for redundancy ensures better availability.
Manageability
Today the IT Managers are looking at options that allow
them to remotely manage their critical facilities or server rooms without
actually being present on the site at all times. The new SmartUPS range
comes with Smart Slot, which allows users to opt for a Network Management
Card or a GSM Card. The GSM remote monitoring card, another first in the
market from APC by Schneider Electric, allows the user to easily monitor
all parameters of the UPS’ health and its environment by SMS.
Alternatively, one may use the PowerChute Business Edition UPS management
software and a Network Management Card for monitoring the UPS on the
Network.
Speaking about the launch M Gurudutt, Director Channel
Business, Schneider Electric IT Business, said “We have always
endeavored to meet the growing needs of the customer and the new SmartUPS
Online 2kVA and 3kVA range is a step in that direction. Backed by strong
R&D support, global leadership in technology and a deep understanding
of the Indian market, the revolutionary SmartUPS comes packed with high
end features. We are highly optimistic that with this launch we will be
able to cater to a wider segment of the audience, specially the budding
enterprises in Tier II and III markets.”
The primary advantage of this UPS is the Best in class
output efficiency of over 90 per cent at full load, which can be further
augmented by the Green Mode feature to provide an efficiency of up to 97
per cent.
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