SD USERS' SATISFCATION SURVEY AWARDS, 2016
SAMPLE SIZE OF 10123 RESPONDENTS. |
Findings
of the SD USERS’ SATISFACTION SURVEY 2016 suggest that today's customer
is very sensitive price & quality wise. The higher rating customer is
extremely quality conscious still he wants good value for money and
thinks UPS to be an integral part of the computing system while at the
lower end too the myth “that customer is price sensitive & it’s the
price that matters for him” is gone. Today the customer going in for
lower rating online UPS is very curious to know the quality of the
product and the quality of service he will receive post purchase. He is
no more interested in sacrificing quality for price. The survey shows
that power protection equipment customers in India primarily evaluate
product reliability, maintenance and service capabilities while
selecting power protection equipment and hence companies with presence
(having a service center) nearer the installation are preferred, this is
more true in case of large installations, this is also evident with more
higher end UPSs are now being sold by Indian UPS companies compared to
earlier.
In the SME segment, suppliers need to actively anticipate the
customer needs and offer pioneering solutions with assured services.
Manufacturers that leverage this opportunity to distinguish themselves
from other peers are likely to gain a strong competitive advantage.
Today most corporate are willing to pay a premium for a truly reliable
product rather than take the risk of suffering outrages by compromising
on quality.
Softdisk believes, though Power continuity & Quality still are the
key mantra for success of a UPS System albeit it is the ability of the
company to customize its product to customers satisfaction which will
turn the tide in its favor.
Energy saving is going to be huge factor in determining the success
of UPS equipment. "Manufacturers will need to be more creative and
proactive in identifying and grasping presently unexploited
opportunities in the field of energy saving. With all suppliers already
providing high value to their clients and competition being intense,
energy saving differentiation - although very difficult to achieve -
will be key to accessing new markets. With increasing value of space,
there is an increased focus amongst the new age customers to incorporate
higher wattage per cubic inch and demand high power factor for higher
efficiency. This is where the Indian manufacturers had lost the plot to
the Chinese & Taiwanese companies. With rack mounted version even the
high end UPSs are coming with small foot print. However Indian companies
are fast catching up.
New vendors who want to position themselves in the Indian Power
Conditioners and transient voltage surge suppressors markets are taking
the easy way out of R&D and now even the established once need to
enhance their capabilities by going the Chinese way. This years survey
clearly indicates that trading their way out to win market is no longer
yielding success as Rupee went weak against the US$.
Softdisk has always been trying its level best to educate the
end-users. We have always maintained that it is for the manufacturers
who have to identify the users’ need and provide with cost effective,
long term solutions to address them. No wonders, our readers (the
end-users) have positioned us as Power Quality Consultants. Our mission
is to forge partnerships between Power Protection Equipment
manufacturers and end users.
Over all 342 companies responded to our survey as we reached
637 companies giving SD Ratings 184 of them. For this Softdisk sent over
20500 direct mailers. The result of the survey are based on 10123
responses received to our elaborate questionnaire. The questionnaire in
poll format was made available at
www.sdawards.in & also send thru emails Efforts were not
limited here. Our executives visited nearly 224 installations across
various locations through out India, and also over 700 successful
telephone call were made to purchase heads & company CEO or MD of
various installations, for this purpose separate call center services
were hired.
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This
year the survey findings were analyzed more analytically by firstly
bifurcating Online & Line Interactive UPS manufacturers separately. UPSs
were further bifurcated into Three Phase and Single Phase products in to
various kVA categories, measured separately on Quality, After Sales
Service, Pre Sales End User Education, Technology advantage vis-à-vis
Cost effectiveness which Softdisk considers a must. The manufacturer
must be able to identify the need of the end user and feed them with
requisite information that will enable them to decide from the plethora
of products available in the market, to actually have a quality product
at a good enough price.
The Offline/Inline UPS systems were not categorized at this level.
This limits by not allowing us to compare APC with say Emerson or
Numeric. However it is still the online parallel redundant dual
conversion technology which rules the roost when it comes to high-end
mission critical applications. However at certain places Solar Energy
solutions have gained some acceptance, but all there are at a very
nascent stage.
Your magazine is the first to come out with Complete Solar
Industry Survey with SD’s Top 5 SPV Manufacturers, SPCU Manufacturers,
OffGrid, Grid-tie & Rooftop Solar Solutions Providers, separately for
the year 2015-16. |
THIS IS FIRST OF ITS KIND
RATING OF SOLAR COMPANIES ANYWHERE IN THE WORLD
As usual we have updated the SD RATINGS, with stale
companies earlier in the list being removed and new companies included
which serves as a benchmark for quality and price-worthiness. May this
survey allows the end-users to take correct decisions, which help their
business in the long run.
As usual an effort by SOFTDISK to educate
the masses.
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Best in Product
Quality
NUMERIC, DIGITAL HPE 33
DELTA, ULTRON SERIES
HYKON, GALAXY SERIES
CONSUL, FALCON SERIESBest in After Sales
Service
NUMERIC UPS
DELTA
Best in Pre Sales
End User Education
DELTA
Best in Technology
Advantage vis-a-vis Cost Effectiveness
HYKON
UNILINE
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As the above chart indicates Numeric UPS emerged with top honors securing
95% satisfaction ratings. Delta’s ULTRON Series along, HYKON’s GALAXY
Series & FALCON Series brand from Consul were adjudged best in product
quality. Delta which was adjudged best in After Sales Service along with
Numeric UPS came a close second with 94% satisfaction rating.
Consul along with Hykon clinched the 3rd spot in the above 200 kVA
ratings in the
3 Phase category. Close on the heels was the Uniline which narrowly
missed the 3rd spot by 1% points, having to satisfy itself with the 4th
spot. However Delta were adjudged best in Pre Sales End User Education.
Delhi based Uniline earned A++ satisfaction rating with 92% percentage
point were adjudged Best in Technology Advantage vis-a-vis Cost
Effectiveness.
Hykon was also adjudged Best in Technology Advantage vis-a-vis Cost
Effectiveness. |
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Best in Product
Quality
NUMERIC, ARCHIMOD HE
ULTRON HPH, DELTA
HYKON GALAXY SERIES
Best in After Sales
Service
DELTA
NUMERIC UPS
Best in Pre Sales
End User Education
DELTA
Best in Technology
Advantage vis-a-vis Cost Effectiveness
POWERONE
HYKON |
As the above chart indicates Numeric UPS Delta and emerged with top honors
securing 93% satisfaction ratings. There product Delta’s Ultron DPS &
Numeric UPSs Numeric ARCHIMOD HE & Hykon Galaxy Series were adjudged
best in product quality while Delta, Numeric UPS & were adjudged best in
After Sales Service. Delta Ultron HPH brand came a close second with 93% satisfaction
ratings.
Close on the heels were the Galaxy Series from Thrissur based Hykon
India having a satisfaction rating of 92%, the product along with
POWERONE Platinum PPT & PPM range was adjudged best in Product Quality
vis-à-vis cost Effectiveness Satisfaction Rating. PowerOne were rated
5th in SD Users’ Satisfaction rating with 91% points.
Next in the list were FALCON Series from Consul Neowatt Power Solutions
Pvt. Ltd. With 91.5% satisfaction level clinched the 4th spot in this
category.
PowerOne Platinum PPT & PPM range was adjudged 5th in SD Users’
Satisfaction rating with 91% points. |
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Best in Product
Quality
NUMERIC UPS HPE Series
TECH UPS, TECHSER
Best in After Sales
Service
NUMERIC UPS
AVO
TECHSER
NEXUS
Best in Pre Sales End User Education
AVO
Best in Technology
Advantage vis-a-vis Cost Effectiveness
POWERONE
UNILINE
AVO |
As the above chart indicates Numeric UPS, Techser Power, emerged with top
honors securing 94% satisfaction ratings. Numeric HPE Series & TECH UPS
from Techser, were adjudged best in terms of Product Quality. Uniline Energy Systems, & Powerone Micro systems with 93% satisfaction
rating clinched the second spot in the Users’ Satisfaction Survey, 2016.
Numeric, along with AVO,Techser & Nexus were adjudged best in After
Sales Service.
Close on the heels was Kolkatta based Switching AVO Electro Power Ltd.
which managed to clinch 92% satisfaction ratings clinched the third
spot.
AVO earned the distinction of being the Best in Pre Sales End User
Education. Microtek International clinched the 4th spot in this category
with 91.5% satisfaction level.
Bangalore based E & C with 91.5% satisfaction level clinched the 5th
spot in this category. AVO along with Powerone & Uniline was adjudged
Best in Technology Advantage vis-a-vis Cost Effectiveness. |
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Best in Product
Quality
NUMERIC UPS, HP
Series
TECH UPS, TECHSER
CyberPower S Series EXL
Best in After Sales
Service
NUMERIC UPS
AVO
NEXUS POWER
UNILINE
Best in End User
Education
CyberPower
Best in Technology
Advantage vis-a-vis Cost Effectiveness
AVO
UNILINE
CyberPower |
As the above chart indicates Numeric, Switching AVO and CyberPower emerged
with top honors securing 94% satisfaction ratings. Numeric HP Series
from Numeric, TECH UPS from TECHSER and S Series EXL from CyberPower
were adjudged best in terms of Product Quality.
PowerOne Micro Systems & Techser Power with 93% satisfaction rating
clinched the 2nd spot in the Users’ Satisfaction Survey, 2016.Consul clinched the 3rd spot in this category with 92% satisfaction
level.
Close on the heels were Accenta from Electronics & Controls Power
Systems Pvt. Ltd., managed to clinch 91.5% satisfaction ratings
clinching the fourth spot. Nexus with 90 % satisfaction level clinched
the 5th spot in this category.
Numeric, AVO, Uniline, along with Nexus Power System was adjudged best
in providing After Sales Service. |
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Best in Product
Quality
NUMERIC, HP Series
Best in After Sales
Service
NUMERIC UPS
UNILINE
NEXUS
MICROTEK
Best in Technology
Advantage vis-a-vis Cost Effectiveness
ELENT
NUMERIC UPS |
As the above chart indicates Numeric HP Series topped the chart with 94%
satisfaction levels.
Another UPS BRAND Uniline came a close second in the over all rating
with 93% satisfaction level, these product were also adjudged having the
Best Product Quality.
Next in line was Elent bagging overall 3rd spot by clinching 92.5%
satisfaction level.
Elent along with Numeric had the distinction of having been judged Best
in Technology Advantage vis-à-vis Cost-Effectiveness. However it was
Numeric, Uniline and Nexus & Microtek which emerged as the best in terms
of After Sales Service.
Microtek made mark in UPS with its Heritage Gold Series clinching 92%
satisfaction level to clinch the 4th spot. They are also adjudged best
in After Sales Service.
Nexus Power Systems having one of best service network clinched the
fifth spot with 91% satisfaction level for their NX series. |
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SD's Most Innovative UPS of the Year
This award made to
GI UPS
from
ARVI SYSTEMS & CONTROLS Pvt. Ltd. |
GI UPS is an innovative power solution from ARVI team, indigenously
designed and manufactured in its state-of-art manufacturing facility in
Bangalore.
Power backup is an important aspect in optimised industrial process for
productivity and profitability. Generators are used with
auto-change-over and quickly powers up without much interruption in most
of the applications. But in applications where this change-over is
critical, Online UPS of industrial grade are used to glide-over this
change-over without interruptions.
It is true that few process require Online UPS for power conditioning
and backup, but most of the industrial application using drives do not
require power-conditioning. Users are using Online UPS as there is no
alternative.
But the price paid on double conversion losses of Online UPS amounts to
30%-35% of increased electricity bills and often runs into huge increase
in operating cost.
In cutting down this huge increase in operating cost, ARVI claims to
have launched GI industrial grade UPS that is operated in
synchronization with the mains and shall change-over within (0-2ms) to
inverter during mains power failure; once the generator power is
restored the UPS transfer the load to generator with the same speed,
resulting in flicker-free/jerk-free operation of connected machinery.
ARVI opinions that the initial cost, operating and maintenance cost of
GI UPS in comparison to conventional Online UPS is very low as the same
is customized for short backup (Until auto-change-over generator takes
over).
The rugged, long-life design GI UPS is also fit for high surge load
machineries.
The input voltage and frequency window can be set according to
application. The DSP controlled GI UPS has SNMP connectivity for remote
power monitoring and management customized for the same.
All this make ARVI’s GI UPS a perfect choice for SD’s Most innovative
UPS of the year. |
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