SD USERS' SATISFCATION SURVEY AWARDS, 2017
SAMPLE SIZE OF 9256 RESPONDENTS. |
Findings
of the SD USERS' SATISFACTION SURVEY 2017 suggest that today's customer
is very sensitive price & quality wise. The higher rating customer is
extremely quality conscious still he wants good value for money and
thinks UPS to be an integral part of the computing system while at the
lower end too the myth "that customer is price sensitive & it's the
price that matters for him" is gone. Today the customer going in for
lower rating online UPS is very curious to know the quality of the
product and the quality of service he will receive post purchase. He is
no more interested in sacrificing quality for price. The survey shows
that power protection equipment customers in India primarily evaluate
product reliability, maintenance and service capabilities while
selecting power protection equipment and hence companies with presence
(having a service center) nearer the installation are preferred, this is
more true in case of large installations, this is also evident with more
higher end UPSs are now being sold by Indian UPS companies compared to
earlier.
In the SME segment, suppliers need to actively anticipate the customer
needs and offer pioneering solutions with assured services.
Manufacturers that leverage this opportunity to distinguish themselves
from other peers are likely to gain a strong competitive advantage.
Today most corporate are willing to pay a premium for a truly reliable
product rather than take the risk of suffering outrages by compromising
on quality.
Softdisk believes, though Power continuity & Quality still are the
key mantra for success of a UPS System albeit it is the ability of the
company to customize its product to customers satisfaction which will
turn the tide in its favor.
Energy saving is going to be huge factor in determining the success
of UPS equipment. "Manufacturers will need to be more creative and
proactive in identifying and grasping presently unexploited
opportunities in the field of energy saving. With all suppliers already
providing high value to their clients and competition being intense,
energy saving differentiation - although very difficult to achieve -
will be key to accessing new markets. With increasing value of space,
there is an increased focus amongst the new age customers to incorporate
higher wattage per cubic inch and demand high power factor for higher
efficiency. This is where the Indian manufacturers had lost the plot to
the Chinese & Taiwanese companies. With rack mounted version even the
high end UPSs are coming with small foot print. However Indian companies
are fast catching up.
New vendors who want to position themselves in the Indian Power
Conditioners and transient voltage surge suppressors markets are taking
the easy way out of R&D and now even the established once need to
enhance their capabilities by going the Chinese way. This years survey
clearly indicates that trading their way out to win market is no longer
yielding success as Rupee went weak against the US$.
Softdisk has always been trying its level best to educate the
end-users. We have always maintained that it is for the manufacturers
who have to identify the users' need and provide with cost effective,
long term solutions to address them. No wonders, our readers (the
end-users) have positioned us as Power Quality Consultants. Our mission
is to forge partnerships between Power Protection Equipment
manufacturers and end users.
Over all 313 companies responded to our
survey as we reached 610 companies giving SD Ratings 176 of them. For
this Softdisk sent over 19300 direct mailers. The result of the survey
are based on 9256 responses received to our elaborate questionnaire. The
questionnaire in poll format was made available at
www.sdawards.in
& also send thru emails Efforts were not limited here. Our executives
visited nearly 322 installations across various locations through out
India, and also over 610 successful telephone call were made to purchase
heads & company CEO or MD of various installations, for this purpose
separate call center services were hired. |
This
year the survey findings were analyzed more analytically by firstly
bifurcating Online & Line Interactive UPS manufacturers separately. UPSs
were further bifurcated into Three Phase and Single Phase products in to
various kVA categories, measured separately on Quality, After Sales
Service, Pre Sales End User Education, Technology advantage vis-a-vis
Cost effectiveness which Softdisk considers a must. The manufacturer
must be able to identify the need of the end user and feed them with
requisite information that will enable them to decide from the plethora
of products available in the market, to actually have a quality product
at a good enough price.
In the online UPS category it is still the online parallel redundant
dual conversion technology which rules the roost when it comes to
high-end mission critical applications. However at certain places Solar
Energy solutions have gained some acceptance, but all these are at a
very nascent stage.
Your magazine is the first to come out with Complete Solar Industry
Survey with SD's Top 5 SPV Manufacturers, SPCU Manufacturers,
OffGrid/Hybrid & Grid-tie Solar Solutions Providers, separately for the
year 2016-17.
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THIS IS FIRST OF
ITS KIND RATING OF SOLAR COMPANIES ANYWHERE IN THE WORLD
As usual we have updated the SD RATINGS, with stale companies earlier
in the list being removed and new companies included which serves as a
benchmark for quality and price-worthiness. May this survey allows the
end-users to take correct decisions, which help their business in the
long run.
As usual an effort by SOFTDISK to educate the masses. |
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Best in Product Quality
NUMERIC, LEGRAND KEOR HP
SWITCHING, AVO ONLINE
HYKON, GALAXY SERIES
CONSUL, FALCON SERIES
Best in After Sales Service
SWITCHING AVO
CONSUL NEOWATT
Best in Pre Sales End User Education
NUMERIC
Best in Technology Advantage vis-a-vis Cost Effectiveness
HYKON
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As the above chart indicates Numeric UPS emerged with top honors securing
95% satisfaction ratings. Switching's AVO series (94%) along with
Consul's FALCON Series (93%) & Hykon's Series were adjudged best in
product quality.
Switching along with Consul were adjudged best in After Sales Service
came a close second & Third respectively in this years overall
satisfaction ratings.
Consul along with Hykon clinched the 3rd spot in the above 200 kVA
ratings in the 3 Phase category. Close on the heels was the HYKON INDIA
sharing the 3rd Spot in terms of percentage points.
Hitachi - HIREL which narrowly missed the 3rd spot by 1% points, having
to satisfy itself with the 4th spot. There UPSs are strudy and cost
effective. However Numeric were adjudged best in Pre Sales End User
Education.Hykon was also adjudged Best in Technology Advantage
vis-a-vis Cost Effectiveness. |
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Best in Product Quality
NUMERIC, LEGRAND KEOR
HPE
CONSUL, FALCON SERIES
HYKON GALAXY SERIES
Best in After Sales Service
SWICHING AVO
CONSUL
Best in Pre Sales End User Education
NUMERIC
Best in Technology Advantage vis-a-vis Cost Effectiveness
POWERONE
HYKON |
As the above chart indicates Numeric UPS emerged with top honors securing
94% satisfaction ratings. Consul's Falcon Series came a close second
scoring top marks in product quality and after sales service. Third in
race were AVO series from Switching AVO & Hykon's Galaxy Series with 92%
satisfaction levels.
KEOR, FALCON & Galaxy Series were adjudged best in product quality while
Switching AVO & Consul were adjudged best in After Sales Service.
Close on the heels were the Galaxy Series from Thrissur based Hykon
India having a satisfaction rating of 92%, the product along with
POWERONE Platinum PPT & PPM range was adjudged best in Product Quality
vis-à-vis cost Effectiveness Satisfaction Rating. PowerOne were rated
5th in SD Users' Satisfaction rating with 91% points.
Next in the list Hitachi UPS from Hitachi Hirel with 91.5% satisfaction
level clinched the 4th spot in this category.
PowerOne Platinum PPT & PPM range was adjudged 5th in SD Users'
Satisfaction rating with 91% points.
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Best in Product Quality
NUMERIC UPS HPE 33
Series
TECH UPS, TECHSER
Best in After Sales Service
AVO
CONSUL
TECHSER
NEXUS
Best in Pre Sales End User Education
AVO
Best in Technology Advantage vis-a-vis Cost Effectiveness
POWERONE
UNILINE
AVO |
As the above chart indicates Numeric UPS, Techser Power, emerged with top
honors securing 94% satisfaction ratings. Numeric HPE Series & TECH UPS
from Techser, were adjudged best in terms of Product Quality.
Uniline Energy Systems, & Powerone Micro systems with 93% satisfaction
rating clinched the second spot in the Users' Satisfaction Survey, 2017.
AVO, along with Consul,Techser & Nexus were adjudged best in After
Sales Service.
Close on the heels was Kolkatta based Switching AVO Electro Power Ltd.
which managed to clinch 92% satisfaction ratings clinched the third
spot.
AVO earned the distinction of being the Best in Pre Sales End User
Education. Consul Neowatt clinched the 4th spot in this category with
91.5% satisfaction level.
Bangalore based E & C with 91.5% satisfaction level clinched the 5th
spot in this category. AVO along with Powerone & Uniline was adjudged
Best in Technology Advantage vis-a-vis Cost Effectiveness. |
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Best in Product Quality
NUMERIC UPS,
ONFINITI
TECH UPS, TECHSER
CYBER POWER
S Series EXL
Best in After Sales Service
NUMERIC UPS
AVO
NEXUS POWER
CYBER POWER
Best in End User Education
CYBER POWER
Best in Technology Advantage vis-a-vis Cost Effectiveness
AVO
UNILINE
CYBER POWER
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As the
above chart indicates Numeric, Switching AVO and CyberPower emerged with
top honors securing 94% satisfaction ratings. Numeric ONFINITI from
Numeric, TECH UPS from TECHSER and S Series EXL from CYBER POWER were
adjudged best in terms of Product Quality.
PowerOne Micro Systems & Techser Power with 93% satisfaction rating
clinched the 2nd spot in the Users' Satisfaction Survey, 2017.
Consul
clinched the 3rd spot in this category with 92% satisfaction level.
Close
on the heels were Accenta from Electronics & Controls Power Systems Pvt.
Ltd., managed to clinch 91.5% satisfaction ratings clinching the fourth
spot. Nexus with 90 % satisfaction level clinched the 5th spot in this
category.
Numeric, AVO, Uniline, along with Nexus Power System was adjudged best
in providing After Sales Service.
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Best in Product Quality
NUMERIC, HP Series
Best in After Sales Service
NUMERIC UPS
CYBER POWER
NEXUS
MICROTEK
Best in Technology Advantage vis-a-vis Cost Effectiveness
ELENT
NUMERIC UPS
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As the above chart indicates Numeric HP Series topped the chart with 94%
satisfaction levels.
Hykon along with another UPS BRAND Cyber Power came a close second in
the over all rating with 93% satisfaction level in this satisfaction
rating.
Next in line was Elent bagging overall 3rd spot by clinching 92.5%
satisfaction level.
Elent along with Numeric had the distinction of having been judged Best
in Technology Advantage vis-à-vis Cost-Effectiveness. However it was
Numeric, Cyber Power and Nexus & Microtek which emerged as the best in
terms of After Sales Service.
Microtek made mark in UPS with its Heritage Gold Series clinching 92%
satisfaction level to clinch the 4th spot. They are also adjudged best
in After Sales Service.
Nexus Power Systems having one of best service network clinched the
fifth spot with 91% satisfaction level for their NX series. |
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SD's Most Rugged &
Reliable Industrial UPS of the Year 2017
This award made to
ARVI's PFC Industrial grade UPS
with Regenerative Load Bank
From ARVI SYSTEMS & CONTROLS Pvt. Ltd.
Bangalore, Karnataka - INDIA |
ARVI's Power Factor Corrected most rugged in its class UPS comes (Input
PFC >0.95).
This has been achieved using IGBT rectifier -IGBT inverter, Digital
Signal Processor, Isolation Transformer, SNMP compatible (optional) for
Power factor correction.
Power-conditioning in online UPS improves productivity and profitability
by providing higher uptime of the process. It has done by providing
premium quality power of constant Voltage and frequency. Thus Cost of
service and breakdown reduces leading to improved productivity and
higher profit margins. Further Double conversion with input voltage and
frequency independent inverter. (VFI Technology) is used reduced down
time. The downtime in a process is not only due to failure of power but
also due to breakdown of any machines in the production lines (mainly
failure of electrical or electronic parts in the machine). Power experts
attribute this failure to the poor quality of power. (Frequency
variations, harmonics in the supply, neutral drifts, poor quality
earthing etc).
This is one most rugged UPS one could come across, test in under any
circumstance, it will come out trumps.
Since the tangible effects of poor quality power are not immediately
experienced, one generally tends to ignore to find the root cause
analysis of any component failure; they just focus on getting it
repaired and moving ahead. Poor quality of power also results in
pre-mature total failure of the machines. Conditioned power can enhance
the life of any equipment and process by 40%. Quality power is the prime
infrastructure of any business-process and a basic need of any
successful sustaining operations, which is seldom given the importance
that it requires. Due importance and budget is allotted for procurement
of capital equipment but minimum effort is often put on providing an
environment for it to function to the optimum; quality power being the
foremost of it.
The design pattern is for rugged use more suited for Indian electrical
mains the best part is ever 200KVA UPS With PFC >0.95
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