SD USERS' SATISFCATION SURVEY
AWARDS, 2018
SAMPLE SIZE OF 11,236 RESPONDENTS. |
Findings of the SD USERS' SATISFACTION SURVEY 2018 suggest that today's
customer is very sensitive price & quality wise. The higher rating
customer is extremely quality conscious still he wants good value for
money and thinks UPS to be an integral part of the computing system
while at the lower end too the myth "that customer is price sensitive &
it's the price that matters for him" is gone. Today the customer going
in for lower rating online UPS is very curious to know the quality of
the product and the quality of service he will receive post purchase. He
is no more interested in sacrificing quality for price. The survey shows
that power protection equipment customers in India primarily evaluate
product reliability, maintenance and service capabilities while
selecting power protection equipment and hence companies with presence
(having a service center) nearer the installation are preferred, this is
more true in case of large installations, this is also evident with more
higher end UPSs are now being sold by Indian UPS companies compared to
earlier.
In the SME segment, suppliers need to actively anticipate the
customer needs and offer pioneering solutions with assured services.
Manufacturers that leverage this opportunity to distinguish themselves
from other peers are likely to gain a strong competitive advantage.
Today most corporate are willing to pay a premium for a truly reliable
product rather than take the risk of suffering outrages by compromising
on quality.
Softdisk believes, though Power continuity & Quality still are the
key mantra for success of a UPS System albeit it is the ability of the
company to customize its product to customers satisfaction which will
turn the tide in its favor.
Energy saving is going to be huge factor in determining the success of
UPS equipment. "Manufacturers will need to be more creative and
proactive in identifying and grasping presently unexploited
opportunities in the field of energy saving. With all suppliers already
providing high value to their clients and competition being intense,
energy saving differentiation - although very difficult to achieve -
will be key to accessing new markets. With increasing value of space,
there is an increased focus amongst the new age customers to incorporate
higher wattage per cubic inch and demand high power factor for higher
efficiency. This is where the Indian manufacturers had lost the plot to
the Chinese & Taiwanese companies. With rack mounted version even the
high end UPSs are coming with small foot print. However Indian companies
are fast catching up.
New vendors who want to position themselves in the Indian Power
Conditioners and transient voltage surge suppressors markets are taking
the easy way out of R&D and now even the established once need to
enhance their capabilities by going the Chinese way. This years survey
clearly indicates that trading their way out to win market is no longer
yielding success as Rupee went weak against the US$.
Softdisk has always been trying its level best to educate the
end-users. We have always maintained that it is for the manufacturers
who have to identify the users' need and provide with cost effective,
long term solutions to address them.
No wonders, our readers (the end-users) have positioned us as Power
Quality Consultants. Our mission is to forge partnerships between Power
Protection Equipment manufacturers and end users.
Over all 316 companies responded to our
survey as we reached 736 companies giving SD Ratings 176 of them. For
this Softdisk sent over 18000 direct mailers. The result of the survey
are based on 11236 responses received to our elaborate questionnaire.
The questionnaire in poll format was made available at www.sdawards.in &
also send thru emails Efforts were not limited here. Our executives
visited nearly 331 installations across various locations through out
India, and also over 736 successful telephone call were made to purchase
heads & company CEO or MD of various installations, for this purpose
separate call center services were hired.
|
This
year the survey findings were analyzed more analytically by firstly
bifurcating Online & Line Interactive UPS manufacturers separately. UPSs
were further bifurcated into Three Phase and Single Phase products in to
various kVA categories, measured separately on Quality, After Sales
Service, Pre Sales End User Education, Technology advantage vis-a-vis
Cost effectiveness which Softdisk considers a must. The manufacturer
must be able to identify the need of the end user and feed them with
requisite information that will enable them to decide from the plethora
of products available in the market, to actually have a quality product
at a good enough price.
In the online UPS category it is still the online parallel redundant
dual conversion technology which rules the roost when it comes to
high-end mission critical applications. However at certain places Solar
Energy solutions have gained some acceptance, but all these are at a
very nascent stage.
Your magazine is the first to come out with Complete Solar Industry
Survey with SD's Top 5 SPV Manufacturers, SPCU Manufacturers, OffGrid/Hybrid
& Grid-tie Solar Solutions Providers, separately for the year 2017-18.
|
THIS IS FIRST OF
ITS KIND RATING OF SOLAR COMPANIES ANYWHERE IN THE WORLD
As usual we have updated the SD RATINGS, with stale companies earlier
in the list being removed and new companies included which serves as a
benchmark for quality and price-worthiness. May this survey allows the
end-users to take correct decisions, which help their business in the
long run.
As usual an effort by SOFTDISK to educate the masses. |
|
Best in Product
Quality
NUMERIC, LEGRAND KEOR HP
SWITCHING, AVO ONLINE
HYKON, GALAXY SERIES
CONSUL,
FALCON SERIES
Best in After Sales Service
SWITCHING AVO
CONSUL
NEOWATT
Best in Pre Sales End User
Education
NUMERIC
Best in Technology Advantage
vis-a-vis Cost Effectiveness
HYKON
NEXUS |
As the above chart indicates Numeric UPS emerged with top honors securing
(95%) satisfaction ratings. Switching's AVO series (94%) along with
Consul's FALCON Series (93.5%) & Hykon's Series were adjudged best in
product quality.
Switching along with Consul were adjudged best in After Sales Service
came a close second & Third respectively in this years overall
satisfaction ratings.
Consul clinched the 3rd spot in the above 200 kVA ratings in the 3 Phase
category securing (93.5%). Close on the heels was the HYKON INDIA
sharing the 4th Spot in terms of percentage points securing (93%).
However Numeric were adjudged best in Pre Sales End User Education.
Hykon was also adjudged Best in Technology Advantage vis-a-vis Cost
Effectiveness along with Nexus.
BPE & NEXUS both company secured 92% to clinch the 5th spot in online
UPS There UPSs are sturdy and cost effective.
|
|
|
Best in Product
Quality
NUMERIC, LEGRAND KEOR
HPE
CONSUL, FALCON SERIES
HYKON GALAXY SERIES
Best in After Sales Service
SWICHING AVO
CONSUL
Best in Pre Sales End User Education
NUMERIC
Best in Technology Advantage vis-a-vis Cost
Effectiveness
POWERONE
HYKON |
As the above chart indicates Numeric UPS emerged with top honors securing
(94%)satisfaction ratings. Consul's Falcon Series came a close second
scoring top marks in product quality and after sales service. Third in
race were AVO series from Switching AVO & Hykon's Galaxy Series with
(92%) satisfaction levels.
KEOR, FALCON & Galaxy Series were adjudged best in product quality while
Switching AVO & Consul were adjudged best in After Sales Service.
Close on the heels were the Galaxy Series from Thrissur based Hykon
India having a satisfaction rating of (92%), the product along with
POWERONE Platinum PPT & PPM range was adjudged best in Product Quality
vis-à-vis cost Effectiveness Satisfaction Rating. PowerOne were rated
5th in SD Users' Satisfaction rating with (91%) points.
Next in the list BPE UPS from BPE with 91.5% satisfaction level clinched
the 4th spot in this category.
PowerOne Platinum PPT & PPM range was adjudged 5th in SD Users'
Satisfaction rating with 91% points. |
|
|
Best in Product
Quality
NUMERIC UPS HPE 33
Series
TECH UPS, TECHSER
Best in After Sales Service
AVO
CONSUL
TECHSER
NEXUS
Best in Pre Sales End User Education
AVO
Best in Technology Advantage vis-a-vis Cost Effectiveness
POWERONE
UNILINE
AVO |
As the above chart indicates Numeric UPS, Techser Power, emerged with top
honors securing (94%) satisfaction ratings. Numeric HPE Series & TECH
UPS from Techser, were adjudged best in terms of Product Quality.
Uniline Energy Systems, & Powerone Micro systems with (93%) satisfaction
rating clinched the second spot in the Users' Satisfaction Survey, 2018.
AVO, along with Consul,Techser & Nexus were adjudged best in After Sales
Service.
Close on the heels was Kolkatta based Switching AVO Electro Power
Ltd. which managed to clinch (92%) satisfaction ratings clinched the
third spot.
AVO earned the distinction of being the Best in Pre Sales End User
Education. Consul Neowatt clinched the 4th spot in this category with
(91.5%) satisfaction level.
Bangalore based E & C with (91.5%) satisfaction level clinched the 5th
spot in this category. AVO along with Powerone & Uniline was adjudged
Best in Technology Advantage vis-a-vis Cost Effectiveness. |
|
|
Best in Product
Quality
NUMERIC
UPS,
ONFINITI
TECH UPS, TECHSER
CYBER POWER
S Series EXL
Best in After Sales Service
NUMERIC UPS
AVO
CYBER POWER
Best in End User Education
CYBER POWER
Best in Technology Advantage vis-a-vis Cost
Effectiveness
AVO
UNILINE
CYBER POWER
|
As the above chart indicates Numeric, Switching AVO and CyberPower emerged
with top honors securing (94%) satisfaction ratings. Numeric ONFINITI
from Numeric, TECH UPS from TECHSER and S Series EXL from CYBER POWER
were adjudged best in terms of Product Quality.
PowerOne Micro Systems & Techser Power with (93%)satisfaction rating
clinched the 2nd spot in the Users' Satisfaction Survey, 2018. Consul
clinched the 3rd spot in this category with (92%) satisfaction level.
Close on the heels were Accenta from Electronics & Controls Power
Systems Pvt. Ltd., managed to clinch (91.5%) satisfaction ratings
clinching the fourth spot. BPE with (90%) satisfaction level clinched
the 5th spot in this category.
Numeric, AVO, along with Cyber power, was adjudged best in providing
After Sales Service.
|
|
|
Best in Product
Quality
NUMERIC HP Series
Best in After Sales Service
NUMERIC UPS
CYBER POWER
MICROTEK
Best in Technology Advantage vis-a-vis Cost
Effectiveness
ELENT
NUMERIC UPS
|
As the above chart indicates Numeric HP Series topped the chart with (94%)
satisfaction levels.
Cyber Power came a close second in the over all rating with (93%)
satisfaction level in this satisfaction rating.
Next in line was Elent bagging overall 3rd spot by clinching (92.5%)
satisfaction level.
Elent along with Numeric had the distinction of having been judged Best
in Technology Advantage vis-à-vis Cost-Effectiveness. However it was
Numeric, Cyber Power & Microtek which emerged as the best in terms of
After Sales Service.
Microtek made mark in UPS with its TUFFPOWERPRO Series clinching (92%)
satisfaction level to clinch the 4th spot. They are also adjudged best
in After Sales Service.
Hykon India Power Systems having one of best service network clinched
the fifth spot with 91% satisfaction level for their GREEN INLINE
series. |
Points related to End User Education
were not considered for charting but were used for over all satisfaction
rating calculation.
|
Arvi's In-House R&D
Center rated SD's best amongst the UPS manufacturers in India in the
year 2017-18 |
Arvi R&D facility is equipped with state of art facility, with software
simulators, hardware evaluators, and prototype test bench for evaluating
each module before final integration. The facility has already developed
:
DSP single card - Digital control of the following UPS including the
feedback loop & correction.
5KVA - 10KVA
1Ø-1Ø Online UPS
5KVA - 40KVA
3Ø-1Ø Online UPS
5KVA - 10KVA
1Ø-1Ø Active Shunt UPS
10KVA - 200KVA
3Ø-3Ø Active Shunt UPS
5KVA - 10KVA
1Ø-1Ø Solar PCU
Advantage
One card for the
above range for inventory, stocking, service support for OEMs etc
Any technology up
gradation can be done without any hardware changes, many new features
are added and implemented in the earlier installed units.
We could convert
many budget constraint projects into a reality using Active Shunt UPS303
for industrial applications.
DSP double card for
PFC UPS from 5KVA PFC301 - 120KVA PFC303
Solar PCU from 10KVA - 100KVA
Advantage
Faster
production, better power quality & protection offered, any customization
can be easily configured.
The UPS is more
sleek now and has better aesthetical value and also occupies lesser foot
print (savings in real estate)
More parameters
is available in the LCD display for the user analysis. The preventive &
corrective analysis for the engineering team of the OEM is lot more
precise as many real time data can be stored for retrieving and
analysis.
Unique features
Charging current, 1Ø/3Ø output selection, SNMP/RS232 selection &
programming using LCD display.
We have been able to convert many enquiries into orders during the past
few months due to the advantages of our technology, cost, faster
delivery & features.
Upcoming projects in R&D in 2018-19
Transformer less
Online UPS from 60KVA-150KVA (Almost completed)
IGBT based static
voltage stabilizer from 30KVA-200KVA (On-going project)
7 inch graphical
display for UPS (Under implementation stage)
Grid export solar
UPS 20KW (Yet to start, planning done)
Load sharing
parallel redundancy using DSP. (Yet to start, planning done)
The center has a digital library with access to IEEE papers &
reference designs, software for PCB designing, development tools for
software programming etc. Our typical 1st phase of conceptualization and
prototyping of any major project is around 15-20 days in comparison to
5-6 months taken by many Industry leaders; this is because of our past
case study documentation of projects undertaken during the last
10 years and this is what sets up apart from others.
|
|
|