SD USERS' SATISFCATION SURVEY AWARDS, 2021
SAMPLE SIZE OF 7,108 RESPONDENTS

Findings of the SD USERS' SATISFACTION SURVEY 2021 suggest that today's customer is very price & quality concise. The higher rating customer is extremely quality conscious still he wants good value for money and thinks UPS to be an integral part of the computing system while at the lower end too the myth "that customer is price sensitive & it's the price that matters for him" is gone. Today the customer going in for lower rating online UPS is very curious to know the quality of the product and the quality of service he will receive post purchase. He is no more interested in sacrificing quality for price. But the computer vendors are more interested in pushing as far Desktops are concerned. The survey shows that power protection equipment customers in India primarily evaluate product reliability, maintenance and service capabilities while selecting power protection equipment and hence companies with presence (having a service center) nearer the installation are preferred, this is more true in case of large installations, this is also evident with more higher end UPSs are now being sold by Indian UPS companies compared to earlier.

In the SME segment, suppliers need to actively anticipate the customer needs and offer pioneering solutions with assured services. Manufacturers that leverage this opportunity to distinguish themselves from other peers are likely to gain a strong competitive advantage. Today most corporate are willing to pay a premium for a truly reliable product rather than take the risk of suffering outrages by compromising on quality. Softdisk believes, though Power continuity & Quality still are the key mantra for success of a UPS System albeit it is the ability of the company to customize its product to customers satisfaction which will turn the tide in its favor. Energy saving is going to be huge factor in determining the success of UPS equipment. "Manufacturers will need to be more creative and proactive in identifying and grasping presently unexploited opportunities in the field of energy saving. With all suppliers already providing high value to their clients and competition being intense, energy saving differentiation - although very difficult to achieve - will be key to accessing new markets.

With increasing value of space, there is an increased focus amongst the new age customers to incorporate higher wattage per cubic inch and demand high power factor for higher efficiency. This is where the Indian manufacturers had lost the plot to the Chinese & Taiwanese companies. With rack mounted version even the high end UPSs are coming with small foot print. However Indian companies are fast catching up. New vendors who want to position themselves in the Indian Power Conditioners and transient voltage surge suppressors markets are taking the easy way out of R&D and now even the established once need to enhance their capabilities by going the Chinese way. This years survey clearly indicates that trading their way out to win market is no longer yielding success. Softdisk has always been trying its level best to educate the end-users. We have always maintained that it is for the manufacturers who have to identify the users' need and provide with cost effective, long term solutions to address them. No wonders, our readers (the end-users) have positioned us as Power Quality Consultants. Our mission is to forge partnerships between Power Protection Equipment manufacturers and end users.

Over all 196 companies responded to our survey as we reached 304 companies & professionals using products of these companies giving SD Ratings 101 of them. For this Softdisk sent over 10000 direct mailers. The result of the survey are based on 7108 responses received to our elaborate questionnaire. The questionnaire in poll format was made available at www.sdawards.in & also sent thru emails Efforts were not limited here. Our executives visited nearly 124 installations across various locations through out India, and also over 538 successful telephone call were made to purchase heads & company's of various installations, for this purpose separate call center services were hired.

This year the survey findings were analyzed more analytically by firstly bifurcating Online & Line Interactive UPS manufacturers separately. UPSs were further bifurcated into Three Phase and Single Phase products in to various kVA categories, measured separately on Quality, After Sales Service, Pre Sales End User Education, Technology advantage vis-a-vis Cost effectiveness which Softdisk considers a must. The manufacturer must be able to identify the need of the end user and feed them with requisite information that will enable them to decide from the plethora of products available in the market, to actually have a quality product at a good enough price. In the online UPS category it is still the online parallel redundant dual conversion technology which rules the roost when it comes to high-end mission critical applications. However at certain places Solar Energy solutions have gained some acceptance, but all these are at a very nascent stage.

Our magazine is the first to come out with Complete Solar Industry Survey with SD's Top 5 SPV Manufacturers, SPCU Manufacturers, OffGrid/Hybrid & Top 3 Grid-tie Solar Solutions Providers, separately for the year 2020-21.

As usual we have updated the SD RATINGS, with stale companies earlier in the list being removed and new companies included which serves as a benchmark for quality & price-worthiness. May this survey allows the end-users to take correct decisions, which help their business in the long run.

As usual an effort by SOFTDISK to educate the masses.


Best in Product Quality
NUMERIC, LEGRAND KEOR HP
SWITCHING, AVO ONLINE
HYKON, GALAXY SERIES
FUJI CONSUL, FALCON SERIES

Best in After Sales Service
SWITCHING AVO
FUJI CONSUL

Best in Pre Sales End User Education
NUMERIC

Best in Technology Advantage vis-a-vis Cost Effectiveness
HYKON
NEXUS

As the above chart indicates Numeric UPS emerged with top honors securing (95%) satisfaction ratings. Switching's AVO series (94%) along with Fuji Fuji Consul's FALCON Series (93.5%) & Hykon's Series were adjudged best in product quality.

Switching along with Fuji Consul were adjudged best in After Sales Service came a close second & Third respectively in this years overall satisfaction ratings.

Fuji Consul clinched the 3rd spot in the above 200 kVA ratings in the 3 Phase category securing (93.5%). Close on the heels was the HYKON INDIA sharing the 4th Spot in terms of percentage points securing (93%).

However Numeric were adjudged best in Pre Sales End User Education.

Hykon was also adjudged Best in Technology Advantage vis-a-vis Cost Effectiveness along with Nexus.

ARVI & NEXUS both company secured 92% to clinch the 5th spot in online UPS There UPSs are sturdy and cost effective.
 


Best in Product Quality
NUMERIC, LEGRAND KEOR HPE
FUJI CONSUL, FALCON SERIES
HYKON GALAXY SERIES

Best in After Sales Service
SWICHING AVO
FUJI CONSUL

Best in Pre Sales End User Education
NUMERIC

Best in Technology Advantage vis-a-vis Cost Effectiveness
POWERONE
HYKON

 

As the above chart indicates Numeric UPS & Fuji Electric Consul Neowatt Pvt. Ltd. emerged with top honors securing (94%) satisfaction ratings. Fuji Consul's Falcon Series came a emerged with top honors scoring top marks in product quality and after sales service. Hykon's Galaxy Series with (93%) satisfaction levels emerged seconnd. Third in race were AVO series from Switching AVO with (92%) satisfaction levels.

KEOR, FALCON & Galaxy Series were adjudged best in product quality while Switching AVO & Fuji Consul were adjudged best in After Sales Service. Close on the heels were the Galaxy Series from Thrissur based Hykon India having a satisfaction rating of (92%), the product along with POWERONE Platinum PPT & PPM range was adjudged best in Product Quality vis-a-vis cost Effectiveness Satisfaction Rating. PowerOne were rated 5th in SD Users' Satisfaction rating with (91%) points.

Next in the list UPS from ARVI with 91.5% satisfaction level clinched the 4th spot in this category.

PowerOne Platinum PPT & PPM range was adjudged 5th in SD Users' Satisfaction rating with 91% points.


Best in Product Quality
NUMERIC UPS HPE 33 Series
TECH UPS, TECHSER

Best in After Sales Service
AVO
FUJI CONS
NEXUS

Best in Pre Sales End User Education
AVO

Best in Technology Advantage vis-a-vis Cost Effectiveness
POWERONE
HYKON
AVO

As the above chart indicates Numeric UPS, Techser Power, emerged with top honors securing (94%) satisfaction ratings. Numeric HPE Series & TECH UPS from Techser, were adjudged best in terms of Product Quality.

Fuji Electric Consul, & Powerone Micro systems Pvt. Ltd. with (93%) satisfaction rating clinched the second spot in the Users' Satisfaction Survey, 2021.

AVO, along with Fuji Consul, Techser & Nexus were adjudged best in After Sales Service.

Close on the heels was Kolkatta based Switching AVO Electro Power Ltd. which managed to clinch (92%) satisfaction ratings clinched the third spot. AVO earned the distinction of being the Best in Pre Sales End User Education.

Hykon India Limited clinched the 4th spot in this category with (91.5%) satisfaction level.

Bangalore based E & C with (91%) satisfaction level clinched the 5th spot in this category. AVO along with Powerone & Hykon was adjudged Best in Technology Advantage vis-a-vis Cost Effectiveness.


Best in Product Quality
NUMERIC UPS, ONFINITI
TECH UPS, TECHSER

Best in After Sales Service
NUMERIC UPS
AVO

Best in End User Education
TECHSER

Best in Technology Advantage vis-a-vis Cost Effectiveness
AVO
UNILINE

As the above chart indicates Numeric & Switching AVO emerged with top honors securing (94%) satisfaction ratings. Numeric ONFINITI from Numeric, TECH UPS from TECHSER were adjudged best in terms of Product Quality.

PowerOne Micro Systems & Techser Power with (93%) satisfaction rating clinched the 2nd spot in the Users' Satisfaction Survey, 2021.

Fuji Electric Consul clinched the 3rd spot in this category with (92%) satisfaction level.

Close on the heels were Accenta from Electronics & Controls Power Systems Pvt. Ltd., managed to clinch (91.5%) satisfaction ratings clinching the fourth spot along with Uniline.

BPE with along with Nexus having achieved (90%) satisfaction level with A++ ratings clinched the 5th spot in this category.

Numeric, AVO, along with, was adjudged best in providing After Sales Service.


Best in Product Quality
NUMERIC, HP Series

Best in After Sales Service
NUMERIC UPS
CYBER POWER
MICROTEK

Best in Technology Advantage vis-a-vis Cost Effectiveness
ELENT
NUMERIC UPS

As the above chart indicates Numeric HP Series topped the chart with (94%) satisfaction levels.

Cyber Power came a close second in the over all rating with (93%) satisfaction level in this satisfaction rating.

Next in line was Elent bagging overall 3rd spot by clinching (92.5%) satisfaction level.

Elent along with Numeric had the distinction of having been judged Best in Technology Advantage vis-a-vis Cost-Effectiveness. However it was Numeric, Cyber Power & Microtek which emerged as the best in terms of After Sales Service.

Microtek made mark in UPS with its LEGEND Series clinching (92%) satisfaction level to clinch the 4th spot. They are also adjudged best in After Sales Service.

Hykon India Power Systems having one of best service network clinched the fifth spot with 91% satisfaction level for their GREEN INLINE series.


 
SD Awards
SD's UPS AWARDS
SD's UPS Awards 2021
Survey Highlights
How They Faired
SD's Power Electronic Industry Analysis,
Year Ending March 2021
SD's Top 10
Power Electronic Companies
SD's Top 10
Indian Power Electronic Companies
SD's Top 5
Online UPS Manufacturers
SD's Top 3
Line-Interactive UPS Manufacturers
SD's Top
Home UPS/CVT/Inverter Company
Special Awards
SD's UPS SURVEY
SD's UPS Users' Choice Awards 2021
Companies to Watch
SD Users' Satisfaction Rating
SD's SOLAR AWARDS
SD's Solar Market Analysis 2021
SD's top 5, SPV Panel Manufacturers of year 2021
SD's top 5, SPCU Manufacturers of the Year 2021
SD's top 5, Hybrid-Grid Sharing Solar Power Solution Provider of the Year 2021
SD's top 5, Off-Grid Sharing Solar Power Solution Provider of the Year 2021

Copyright © 2022 Softdisk India.
All Rights Reserved